FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing 9 proven strategies for successfully enhancing the remote agent work experience 9 proven strategies for successfully enhancing the remote agent work experience • June 10, 2024 CX 2.0: The New Imperative for Business Survival CX 2.0: The New Imperative for Business Survival • May 29, 2024 Unlocking Global Opportunities: 15 Reasons to Consider Offshoring in 2024 Unlocking Global Opportunities: 15 Reasons to Consider Offshoring in 2024 • May 21, 2024 Acing Customer Experience During Black Friday & Cyber Monday Acing Customer Experience During Black Friday & Cyber Monday • November 17, 2023 How Workforce Management Drives Customer Experience How Workforce Management Drives Customer Experience • November 8, 2023 How Workforce Management Drives Agent Experience How Workforce Management Drives Agent Experience • October 12, 2023 Premium CX services without the premium price. How does FrontLogix do it Premium CX services without the premium price. How does FrontLogix do it • September 26, 2023 Superior Customer Experiences: 7 Proven Strategies to Improve CX Superior Customer Experiences: 7 Proven Strategies to Improve CX • September 12, 2023 Generative AI and Contact Center Job Security Fears: What Customer Service Leaders Should Tell Their Reps Generative AI and Contact Center Job Security Fears: What Customer Service Leaders Should Tell Their Reps • August 31, 2023 How to deliver Next-Gen Customer Service How to deliver Next-Gen Customer Service • September 23, 2022 What is Customer Experience-as-a-Service (CXaaS)? What is Customer Experience-as-a-Service (CXaaS)? • September 19, 2022 Next-Generation CX & Omnichannel Support Next-Generation CX & Omnichannel Support • September 15, 2022 How to manage the work-from-home model? How to manage the work-from-home model? • August 23, 2022 What is the white-glove customer experience and how to deliver it effectively and exceptionally? What is the white-glove customer experience and how to deliver it effectively and exceptionally? • August 18, 2022 Next generation customer experience (Next-GenCX) Next generation customer experience (Next-GenCX) • August 9, 2022 Main elements of good customer experience Main elements of good customer experience • July 19, 2022 Customer Experience Vs. Customer Service Vs. Customer Care Customer Experience Vs. Customer Service Vs. Customer Care • July 15, 2022 What is Digital Customer Experience (DCX), and why is it important? What is Digital Customer Experience (DCX), and why is it important? • July 12, 2022 How to measure and improve Customer Lifetime Value (CLV), Customer Retention Rate (CRR), & Customer Churn Rate (CCR) How to measure and improve Customer Lifetime Value (CLV), Customer Retention Rate (CRR), & Customer Churn Rate (CCR) • July 6, 2022 How to measure Customer Satisfaction and Customer Loyalty How to measure Customer Satisfaction and Customer Loyalty • July 1, 2022 How to measure Customer Journey How to measure Customer Journey • June 28, 2022
