FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing WFM Insights from Verint Engage 24: Trudy Cannon, Verint’s Senior Director of Go-to-Market • October 3, 2024 Why Schedule Adherence Is So Important for Contact Center Agents • September 30, 2024 Boosting Contact Center Efficiency • September 13, 2024 Evaluating Your BPO Provider: Are You Truly Satisfied? • April 26, 2024 Revolutionizing the Automotive Industry Through Customer Experience (CX) • April 22, 2024 The Paradox of “Customers End Up Last When You Put Them First” • April 15, 2024 WFM: The nerve center of CX • April 8, 2024 Happy Teams, Happy Results: A Guide to Resolving Workforce Management Issues • April 3, 2024 Reinventing the Automotive Customer Experience Journey: Navigating the Road Ahead • March 27, 2024 Customer Experience (CX) and Next-Generation Businesses • November 4, 2022 Contact Centers VS. Call Centers: What’s the difference? • October 31, 2022 Contact center outsourcing best practices • October 28, 2022 How can outsourcing increase the quality of work? • October 20, 2022 Working in a Contact Center: What to Expect? • October 18, 2022 Digital transformation in contact centers • October 11, 2022 Customer Experience: What to do better • October 7, 2022 Omnichannel versus Multichannel Customer Interactions • October 5, 2022 What are Liquid Customer Service Expectations • October 3, 2022 Customer at the Center: Rethinking and Reshaping Next-Generation CX • September 27, 2022 How to deliver Next-Gen Customer Service • September 23, 2022 CXaaS – Customer Experience-as-a-Service • September 19, 2022
