FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing The Biggest Challenges of Contact Centers in 2024 The Biggest Challenges of Contact Centers in 2024 • June 24, 2024 Driving Ahead: 8 Customer Experience Trends Shaping the Future of the Automotive Industry Driving Ahead: 8 Customer Experience Trends Shaping the Future of the Automotive Industry • June 17, 2024 9 proven strategies for successfully enhancing the remote agent work experience 9 proven strategies for successfully enhancing the remote agent work experience • June 10, 2024 Redefining Customer Experience: 2024 CX and Contact Center Trends Redefining Customer Experience: 2024 CX and Contact Center Trends • January 9, 2024 A Need for More Agents Despite Rising AI: The Contact Center Paradox A Need for More Agents Despite Rising AI: The Contact Center Paradox • November 28, 2023 Acing Customer Experience During Black Friday & Cyber Monday Acing Customer Experience During Black Friday & Cyber Monday • November 17, 2023 How Workforce Management Drives Customer Experience How Workforce Management Drives Customer Experience • November 8, 2023 How Workforce Management Drives Agent Experience How Workforce Management Drives Agent Experience • October 12, 2023 Premium CX services without the premium price. How does FrontLogix do it Premium CX services without the premium price. How does FrontLogix do it • September 26, 2023 What are Liquid Customer Service Expectations, and how to meet them? What are Liquid Customer Service Expectations, and how to meet them? • October 3, 2022 Next-Generation CX: Rethinking, Reshaping, and Putting the Customer at the Center Next-Generation CX: Rethinking, Reshaping, and Putting the Customer at the Center • September 27, 2022 How to deliver Next-Gen Customer Service How to deliver Next-Gen Customer Service • September 23, 2022 What is Customer Experience-as-a-Service (CXaaS)? What is Customer Experience-as-a-Service (CXaaS)? • September 19, 2022 Next-Generation CX & Omnichannel Support Next-Generation CX & Omnichannel Support • September 15, 2022 How to manage the work-from-home model? How to manage the work-from-home model? • August 23, 2022 What is the white-glove customer experience and how to deliver it effectively and exceptionally? What is the white-glove customer experience and how to deliver it effectively and exceptionally? • August 18, 2022 Next generation customer experience (Next-GenCX) Next generation customer experience (Next-GenCX) • August 9, 2022 Main elements of good customer experience Main elements of good customer experience • July 19, 2022 Customer Experience Vs. Customer Service Vs. Customer Care Customer Experience Vs. Customer Service Vs. Customer Care • July 15, 2022 What is Digital Customer Experience (DCX), and why is it important? What is Digital Customer Experience (DCX), and why is it important? • July 12, 2022 How to measure and improve Customer Lifetime Value (CLV), Customer Retention Rate (CRR), & Customer Churn Rate (CCR) How to measure and improve Customer Lifetime Value (CLV), Customer Retention Rate (CRR), & Customer Churn Rate (CCR) • July 6, 2022
