Digital Customer Support
Our digital support experts use customer insights, data intelligence, and cutting-edge technologies to deliver consistent omnichannel customer engagement, analytics, and personalization.
We know your business and brand are unique, but so are your customers.
What’s universal is that understanding your customers, asking them questions, listening to their responses, and acting on their feedback creates an extraordinary customer experience. Implementing a system for collecting feedback, analyzing it, and using it to solve specific problems is FrontLogix’s top priority.
When it comes to customer service emails, we like to stand out! We sound personal, friendly, and natural — just how we’d talk to readers if they were standing right there. We at FrontLogix, driven by customer-centric culture, know the importance of quality emails, which is why we never compromise. We’ll maintain your brand’s unique voice, and your customers will get the attention they need.
Without a doubt, chat is the fastest way to support your customers, especially on their mobile devices. This helps you solve problems as they appear and answer in seconds. Being quick and convenient results in a fantastic customer experience.
For those who don’t use the live chat, FrontLogix also offers SMS customer service and support – providing relevant answers and solutions to your customers via text messaging in real-time, right into your customers’ native text messaging app.
Meeting your customers exactly where they are is another essential part of the customer-centric culture, and they are on social media. No matter the channel, FrontLogix offers responses quickly and conveniently in the platforms your customers utilize the most.
Whether your customers need onboarding, help, or a simple, friendly welcome, FrontLogix can complete everyday customer service scenarios through our in-app messaging. We’ll identify the user’s pain points, provide appropriate solutions, and facilitate the customer support process while your customers are using your app. We support all leading messaging platforms like Whatsapp, Facebook Messenger, iMessage, WeChat, LINE, Telegram, Skype, and many more.