FrontLogix | Beyond Customer Care

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Verint: open, cloud-based platform

Elevate the customer experience (CX), reduce operating costs, and increase CX automation across the enterprise.

Why Verint

The Verint® Open CCaaS™ Platform helps organizations meet the challenges posed by the growing number of customer interactions and escalating customer expectations for elevated CX. It can help you handle more interactions with better quality, without increasing the size of your human workforce. Three critical elements set Verint’s offering apart from those of other vendors:

Verint Open Platform
Capabilities

In addition to a large team of AI-powered bots, Verint offers best-of-breed applications for delivering CX automation and enhancing CX in critical areas, including:
Communication Channels

Enables automation across telephony and digital communications channels to empower brands to be able to offer a variety of channels to their customers.

AI-Powered Routing

Uses contextual data to intelligently distribute interactions to the right resource at the right time with the right information, regardless of communication channel.

Intelligent Virtual Assistant (IVA) for Voice and Digital

Enables human-like conversations across voice and digital channels, improving containment rates within self-service and delivering customers more personalized experiences.

Analytics & Insights

Extracts insights from structured and unstructured behavioral data to inform business strategy, increase workforce productivity, and drive CX automation.

Forecasting & Scheduling

Determines the optimal resourcing strategy based on forecasting customer interaction volume. Provides the customer engagement workforce across the enterprise with flexible, AI-powered scheduling options for balancing work and personal needs.

Quality & Compliance

Leverages AI to make customer engagement more effective, compliant, and secure, while empowering employees with the skills they need to deliver outstanding performance. Enables the use of AI and workflows to measure and improve interaction quality.

Voice of Customer/Employee

Collects and analyzes customer and employee experience data across all customer journeys. Empowers brands with insights to improve customer and employee engagement with a unified view of employee and customer experiences.

Verint's Industry Solutions

Verint’s CX automation solutions are used across a variety of industries around the world.

Banking

  • Digital-First Engagement
  • Forecasting and Scheduling Across the Enterprise
  • Balance Cost and Service in your Back-Office
  • Connect CX to Revenue
  • Transform Financial Trading Compliance
  • Address Branch Fraud, Risk and Security
  • Branch Workforce Management

Insurance

  • Experience Management
  • Digital-First Engagement
  • Workforce Engagement
  • Back-Office Operations

Public Sector

  • Citizen Engagement
  • Public Safety Compliance
  • Workforce Optimization
  • Verint Community
  • Fraud and Identity Analytics

Retail

  • Retail Choreography
  • Verint Voice of the Customer
  • Enterprise Workforce Management
  • Channel Automation

Telecommunications

  • Workforce Engagement
  • Experience Management
  • Digital-First Engagement
  • Compliance

Banking

  • Digital-First Engagement
  • Forecasting and Scheduling Across the Enterprise
  • Balance Cost and Service in your Back-Office
  • Connect CX to Revenue
  • Transform Financial Trading Compliance
  • Address Branch Fraud, Risk and Security
  • Branch Workforce Management

Insurance

  • Experience Management
  • Digital-First Engagement
  • Workforce Engagement
  • Back-Office Operations

Public Sector

  • Citizen Engagement
  • Public Safety Compliance
  • Workforce Optimization
  • Verint Community
  • Fraud and Identity Analytics

Retail

  • Retail Choreography
  • Verint Voice of the Customer
  • Enterprise Workforce Management
  • Channel Automation

Telecommunications

  • Workforce Engagement
  • Experience Management
  • Digital-First Engagement
  • Compliance

Banking

  • Digital-First Engagement
  • Forecasting and Scheduling Across the Enterprise
  • Balance Cost and Service in your Back-Office
  • Connect CX to Revenue
  • Transform Financial Trading Compliance
  • Address Branch Fraud, Risk and Security
  • Branch Workforce Management

Insurance

  • Experience Management
  • Digital-First Engagement
  • Workforce Engagement
  • Back-Office Operations

Public Sector

  • Citizen Engagement
  • Public Safety Compliance
  • Workforce Optimization
  • Verint Community
  • Fraud and Identity Analytics

Retail

  • Retail Choreography
  • Verint Voice of the Customer
  • Enterprise Workforce Management
  • Channel Automation

Telecommunications

  • Workforce Engagement
  • Experience Management
  • Digital-First Engagement
  • Compliance

Verint's Workforce Management Solutions & WFM Software

Seeking the best approach to integrate Workforce Management Solutions for enhanced operational efficiency? Our consultancy at FrontLogix stands ready to assist you through every phase of this critical journey.

Whether you’re just beginning to explore the capabilities of Workforce Management Software or are deep into the planning stages of implementing Verint’s WFM Solution, our partnership with Verint ensures that you receive unparalleled expertise and support.

Our service extends from the initial installation and precise configuration to advanced integration of data, alongside providing expert forecasting and scheduling strategies. With our team of dedicated WFM specialists, integration experts, and industry pioneers, we guarantee comprehensive support and guidance 24/7, ensuring that your contact center achieves optimal performance and maximizes the benefits of your Verint WFM System.

How FrontLogix
WFM-managed services benefit you
Managed Services: FrontLogix offers a full spectrum of Workforce Management Consultancy Services tailored to drive excellence across your organization:

  • Setup and configuration
  • Help in labor forecasting and scheduling
  • Cost-effective access to experienced WFM experts
  • Cost management improvements
  • Precise data integration in your WFM system
  • Optimization of workforce resources
  • Performance monitoring
  • Comprehensive reporting
  • Management analytics
Tailored Set-Up: Every business is unique. We ensure the WFM setup is customized to reflect your specific operational requirements and workforce challenges.

Optimized Workflows: Benefit from optimized scheduling, real-time adaptability, and forecasting capabilities that drive operational efficiency and elevate customer service levels.

Ongoing Assistance: Our relationship doesn't end with the setup. We're here to offer ongoing support, ensuring that the WFM component of your Verint solution consistently delivers peak performance.
How FrontLogix
WFM-managed services benefit you
Managed Services: FrontLogix offers a full spectrum of Workforce Management Consultancy Services tailored to drive excellence across your organization:

  • Setup and configuration
  • Help in labor forecasting and scheduling
  • Cost-effective access to experienced WFM experts
  • Cost management improvements
  • Precise data integration in your WFM system
  • Optimization of workforce resources
  • Performance monitoring
  • Comprehensive reporting
  • Management analytics
Tailored Set-Up: Every business is unique. We ensure the WFM setup is customized to reflect your specific operational requirements and workforce challenges.

Optimized Workflows: Benefit from optimized scheduling, real-time adaptability, and forecasting capabilities that drive operational efficiency and elevate customer service levels.

Ongoing Assistance: Our relationship doesn't end with the setup. We're here to offer ongoing support, ensuring that the WFM component of your Verint solution consistently delivers peak performance.

Get pricing on Verint® Open CCaaS™ Platform

Discuss your needs with an expert today.

Get pricing on Verint® Open CCaaS™ Platform

Discuss your needs with an expert today.