Designed to fit seamlessly into an organization’s current enterprise ecosystem, Verint Open Platform provides hundreds of pre-built integrations and can easily connect with existing business applications, telephony, data lakes, and large language models. You can choose the level of CX automation you want, based on your business priorities. With Verint, you can adopt CX automation at your own pace and avoid operational disruption, while helping to future-proof your investment as technology changes.

Your organization has vast amounts of interaction data, but it’s in various departments and can be hard to access. With Verint’s Engagement Data Hub, you can consolidate it and harness it to drive insights—not in weeks or months, but right now. You can benefit from unparalleled operational and CX analytics and drive real-time actions to enhance CX and your business.

Verint offers a large team of AI-powered bots and a variety of applications. Each of its bots automates a single human function to augment agents and other roles across the organization. Created in Verint Da Vinci™, the bots are trained in the Verint Data Hub and then embedded in business workflows, putting AI at the fingertips of the customer engagement workforce. Over time, the bots become more accurate and effective by applying machine learning to the large amounts of customer engagement-specific data in the hub.