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Workforce Management
Consultancy

Experience the power of our Workforce Management Consultancy Services — it's like having your own dedicated team of workforce management analysts at your fingertips! With round-the-clock access to a team of WFM experts, integration specialists, and seasoned industry veterans, we're here to support you 24/7.

With round-the-clock access to a team of WFM experts, integration specialists, and seasoned industry veterans, we're here to support you 24/7.

Get a quote

Our Workforce Management Services

FrontLogix will help you with every aspect of the WFM program, from strategic advice on choosing the best WFM solution for your needs to the WFM application, labor forecasting and scheduling, developing scheduling rules,
identifying and implementing best practices, and providing access to tactical WFM knowledge whenever necessary.
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Happy Call Center Workers

How FrontLogix WFM Services work?

Our WFM consultancy services are designed to help you make the most out of your existing WFM software, or find the one that best suits your needs. Our services come without any initial investment, and we charge a monthly price without locking you into any long-term agreements.

Our Workforce Management Services

FrontLogix will help you with every aspect of the WFM program, from strategic advice on choosing the best WFM solution for your needs to the WFM application, labor forecasting and scheduling, developing scheduling rules, identifying and implementing best practices, and providing access to tactical WFM knowledge whenever necessary.
Happy Call Center Workers
Get in touch

How FrontLogix WFM Services work?

Our WFM consultancy services are designed to help you make the most out of your existing WFM software, or find the one that best suits your needs. Our services come without any initial investment, and we charge a monthly price without locking you into any long-term agreements.

Get in touch

Transforming Organizational Operations and Efficiency through Workforce Management

Transforming organizational operations and efficiency through workforce management involves optimizing human resources to meet business goals. Effective strategies streamline scheduling, time tracking, and performance management, leading to improved productivity, reduced costs, and better resource alignment. This enhances employee satisfaction and retention while increasing operational agility and competitiveness.

Our WFM-managed services are like having a dedicated workforce management analyst at your disposal.

FrontLogix offers a full spectrum of Workforce Management Consultancy Services to help you build business excellence, including:
Our highly skilled, on-demand management experts will advise you on all you need to know before committing to a WFM software and choosing the best WFM solution.
We’ll utilize your WFM software to access and interpret real-time data and historical trends across various key indicators.
By outsourcing your workforce management to our team of experienced WFM professionals, you can benefit from our expertise plus enjoy significant cost savings.
We’ll ensure the data is precisely and correctly entered into the system, so your team can work better and smarter.
Because we know it is essential to maintain work quality, measure employee productivity, and improve the customer experience.
The process of configuration and setup is both time-intensive and may require continuous adjustments.

This takes in consideration the setup of the WFM solution (configuration of teams, agents, skills/queues in the WFM solution, any needed reminders/tasks/exceptions as well as manual imports if and where needed.)

FrontLogix will help you understand and model scenarios so your company can receive an accurate labor forecast.

We can help you fully understand all costs and expenses associated with the workforce management process and revenue generation. That is, helping your company rethink its fixed costs, reduce variable costs, and perform proper budgeting.
No more idle agents or underutilized assets. We’ll do a full audit and let you know where inefficiencies lie and how to best address them. We can also provide insights about time tracking, absence, and overtime management.
Our team of experts will help you get the most out of data! We’ll help in extracting and analyzing information and provide comprehensive reports.

Why outsource
your Workforce Management?

Successful Workforce Management consists of two things: the right WFM system for the company’s needs and qualified professionals to optimize and maximize the system’s potential.
Customer Success Management Software - FrontLogix
However, hiring Workforce Process Management specialists and providing employee training can be quite costly. Outsourcing WFM expertise can help you make the most of your WFM data – while alleviating concerns about resource limits, inadequate system implementation, and ineffective data management and usage – all at a significantly reduced cost.
Customer Success Management Software - FrontLogix

Why outsource
your Workforce Management?

Successful Workforce Management consists of two things: the right WFM system for the company’s needs and qualified professionals to optimize and maximize the system’s potential.

However, hiring Workforce Process Management specialists and providing employee training can be quite costly. Outsourcing WFM expertise can help you make the most of your WFM data – while alleviating concerns about resource limits, inadequate system implementation, and ineffective data management and usage – all at a significantly reduced cost.

Benefits of outsourcing Workforce Management Services

Our partners benefit from our decades-long experience as pioneers in workforce management through labor forecasting and scheduling, development of scheduling rules, identification and implementation of best practices, and our large pool of tactical knowledge, including:
  • Accurate reporting, Improved forecasting and time management by utilizing advanced analytics and historical data to predict staffing needs more effectively, we act as your safeguard against costly errors.

  • Increased productivity by offering profound insights into how your company operates and indicating any potential areas for development.

  • Saving on training costs for in-house WFM personnel by eliminating months of training and even years of ramp-up time and accessing expert knowledge from the very first day.

  • Freeing up resources for strategic projects by entrusting us to handle what we do best, you can dedicate your resources for core business processes.

  • Reduced operational costs through streamlining scheduling processes, minimizing overstaffing or understaffing situations, and avoiding unnecessary overtime expenses.
  • Improving agent adherence and utilization thorough providing insights on time tracking, absence management, and overtime management and conducting a thorough audit to identify inefficiencies and determine the most effective ways to address them.

  • Optimizing omnichannel support by efficiently allocating resources across different channels based on customer demand patterns and agent skill sets.

  • Maximizing the overall Customer Experience by ensuring that the right number of skilled agents are available at all times, minimizing wait times, providing personalized service, and maintaining consistent service quality across all customer touchpoints.

  • Accelerating your business growth by optimizing Workforce Management operations, we enhance the customer experience. This, in turn, propels your business towards heightened customer satisfaction and loyalty, ultimately fostering significant business growth.

Implement the Right
WFM Software Solutions

Implementing the proper WFM software solutions is essential for optimizing workforce productivity and efficiency. These software solutions streamline various HR processes such as scheduling, time tracking, and performance management, allowing businesses to allocate resources, forecast staffing needs better, and ensure compliance with labor regulations. By selecting the appropriate WFM software tailored to their specific needs, as well as a proper WFM consulting firm, companies can improve workforce visibility, reduce administrative burdens, and ultimately enhance employee satisfaction and organizational performance.

Why Choose FrontLogix for your WFM Services

Workforce Management is not just something we do – it’s our foundation.

FrontLogix is built on the legacy of the industry’s first cloud-based workforce optimization solution for the contact center industry: Monet Software Inc.

After its success and acquisition by Verint Systems (NASDAQ: VRNT) in 2019, FrontLogix was created to bring forth the tried-and-tested WFM expertise that made Monet a renowned name in the industry.

Today, we continue to innovate and refine WFM approaches, drawing on decades of collective industry knowledge.

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FAQs

A workforce consultant advises organizations on optimizing their workforce, creating the right workforce management strategies and consulting solutions, and offering expertise in areas such as recruitment, talent development, employee retention, employee engagement, and organizational design. They analyze trends, identify areas for improvement, and develop tailored strategies to meet business goals.
A workforce planning consultant has expertise in workforce analytics, helps organizations anticipate future needs, and develops strategies to ensure they have the right talent in place to achieve business objectives. They assess workforce trends, identify skill gaps, and create plans for recruitment, training, and talent development. Additionally, they may advise on organizational restructuring and succession planning to support long-term workforce sustainability.
Yes, workforce management and workforce planning consulting services are typically a key component of human resources and HR consulting. It involves activities such as workforce planning, scheduling, time and attendance tracking, and performance management, all of which are integral to HR’s responsibilities in overseeing and optimizing an organization’s end-to-end workforce.
Recruitment process optimization enhances efficiency, reduces costs, improves strategic planning, and ensures the hiring of top workforce and top talent.