FrontLogix | Beyond Customer Care

Menu
Get a quote
close
[weglot_switcher]
Menu

Workforce
Management
Consultancy

Our Workforce Management Consultancy Services are like having a dedicated workforce management analyst at your disposal. We provide access to a team of WFM experts, integration specialists, and industry veterans 24 hours a day, 7 days a week.

Our WFM-managed services are like having a dedicated workforce management analyst at your disposal.

Get a quote

Why Choose FrontLogix for your WFM Services

Workforce Management is not just something we do – it’s our foundation.

FrontLogix is built on the legacy of the industry’s first cloud-based workforce optimization solution for the contact center industry: Monet Software Inc.

After its success and acquisition by Verint Systems (NASDAQ: VRNT) in 2019, FrontLogix was created to bring forth the tried-and-tested WFM expertise that made Monet a renowned name in the industry.

Today, we continue to innovate and refine WFM approaches, drawing on decades of collective industry knowledge.

Our Workforce Management Services

FrontLogix will help you with every aspect of the WFM program, from strategic advice on choosing the best WFM solution for your needs, to workforce management application, labor forecasting and scheduling, developing scheduling rules, identifying and implementing best practices, and providing access to tactical WFM knowledge whenever necessary.

FrontLogix offers a full spectrum of Workforce Management Consultancy Services to help you build business excellence, including:
Our highly skilled, on-demand management experts will advise you on all you need to know before committing to a WFM software and choosing the best WFM solution.
We’ll utilize your WFM software to access and interpret real-time data and historical trends across various key indicators.
By outsourcing your workforce management to our team of experienced WFM professionals, you can benefit from our expertise plus enjoy significant cost savings.
We’ll ensure the data is precisely and correctly entered into the system, so your team can work better and smarter.
Because we know it is essential to maintain work quality, measure employee productivity, and improve the customer experience.
The process of configuration and setup is both time-intensive and may require continuous adjustments.

This takes in consideration the setup of the WFM solution (configuration of teams, agents, skills/queues in the WFM solution, any needed reminders/tasks/exceptions as well as manual imports if and where needed.)

FrontLogix will help you understand and model scenarios so your company can receive an accurate labor forecast.

We can help you fully understand all costs and expenses associated with the workforce management process and revenue generation. That is, helping your company rethink its fixed costs, reduce variable costs, and perform proper budgeting.
No more idle agents or underutilized assets. We’ll do a full audit and let you know where inefficiencies lie and how to best address them. We can also provide insights about time tracking, absence, and overtime management.
Our team of experts will help you get the most out of data! We’ll help in extracting and analyzing information and provide comprehensive reports.

How FrontLogix WFM Services work?

Our workforce management consultancy services are designed to help you make the most out of your existing WFM software, or find the one that best suits your needs.

Our services come without any initial investment, and we charge a monthly price without locking you into any long-term agreements.

Get in touch

How our WFM Services work?

Our workforce management consultancy services are designed to help you make the most out of your existing WFM software, or find the one that best suits your needs. Our services come without any initial investment, and we charge a monthly price without locking you into any long-term agreements.
Get In Touch

Why outsource your Workforce Management?

Successful Workforce Management consists of two things: the right WFM system for the company’s needs and qualified professionals to optimize and maximize the system’s potential.

However, hiring Workforce Process Management specialists and providing employee training can be quite costly. Outsourcing WFM expertise can help you make the most of your WFM data – while alleviating concerns about resource limits, inadequate system implementation, and ineffective data management and usage – all at a significantly reduced cost.

get expert wfm advice

Benefits of outsourcing Workforce Management Services

Our partners benefit from our decades-long experience as pioneers in workforce management through labor forecasting and scheduling, development of scheduling rules, identification and implementation of best practices, and our large pool of tactical knowledge, including:
  • Accurate reporting, Improved forecasting and time management by utilizing advanced analytics and historical data to predict staffing needs more effectively, we act as your safeguard against costly errors.

  • Increased productivity by offering profound insights into how your company operates and indicating any potential areas for development.

  • Saving on training costs for in-house WFM personnel by eliminating months of training and even years of ramp-up time and accessing expert knowledge from the very first day.

  • Freeing up resources for strategic projects by entrusting us to handle what we do best, you can dedicate your resources for core business processes.

  • Reduced operational costs through streamlining scheduling processes, minimizing overstaffing or understaffing situations, and avoiding unnecessary overtime expenses.
  • Improving agent adherence and utilization thorough providing insights on time tracking, absence management, and overtime management and conducting a thorough audit to identify inefficiencies and determine the most effective ways to address them.

  • Optimizing omnichannel support by efficiently allocating resources across different channels based on customer demand patterns and agent skill sets.

  • Maximizing the overall Customer Experience by ensuring that the right number of skilled agents are available at all times, minimizing wait times, providing personalized service, and maintaining consistent service quality across all customer touchpoints.

  • Accelerating your business growth by optimizing Workforce Management operations, we enhance the customer experience. This, in turn, propels your business towards heightened customer satisfaction and loyalty, ultimately fostering significant business growth.
get expert wfm advice