About FrontLogix
The Operational Workforce Intelligence
FrontLogix turns workforce intelligence into operational action. We connect the systems that plan the work with the systems that run customer operations, so supervisors and teams can see, decide, and act in real time.
Built by the team behind Monet (acquired by Verint).
The Difference We Make
What happens when planning and execution finally connect.
Adherence
Higher schedule adherence
Service
Stronger service levels
Speed
Faster operational decisions
Consistency
More consistent customer experiences
Less friction
Far less friction for the people doing the work
Who We Are
Built by people who lived both worlds.
Workforce systems plan the work. CRM platforms execute it. But the operational handoff between them is fragmented — and customers feel the delay almost immediately.
Workforce Management
Forecasting, scheduling, adherence, analytics.
Customer Operations
The CRM systems where work gets done.
Real-Time Operations
Signals and interventions the moment they matter.
building the technology contact centers run on
The Problem We Exist To Solve
In most organizations, workforce planning and customer operations run on separate tracks. Workforce systems plan the work. CRM platforms execute it. But the operational handoff between them is still fragmented.
A schedule changes, and customer operations never see it.
Performance drops, and supervisors react too late.
Agents switch systems just to understand what changed.
And customers feel the delay almost immediately.
That gap isn’t a tooling problem. It’s an execution problem, and that’s the gap FrontLogix was created to close.
Our Story
A two-decade legacy of building the technology contact centers run on.
Our Story
800 Direct
Founder Chuck Ciarlo began with a full-service direct marketing company and built 800 Direct, a BPO delivering round-the-clock contact center services to Fortune 500 brands.
2002
Monet Software
He founded Monet Software, the industry’s first cloud-based workforce optimization platform, unifying forecasting, scheduling, adherence, quality, and agent analytics in one cloud suite.
2019
Verint Systems
Monet’s success led to its acquisition by Verint Systems (NASDAQ: VRNT), where it lives on today. Chuck led day-to-day operations there through 2022.
2022
FrontLogix
Seeing how often great workforce decisions stalled before reaching the front line led to FrontLogix. FrontLogix is what happens when you finally connect them.
"This unique combination is FrontLogix's backbone: a deep understanding of our clients' needs, backed by proven methodology and modern technology."
— Charles "Chuck" Ciarlo, Founder
What We Do
We make workforce decisions reach the front line.
FrontLogix works across the full span between planning the work and running it, combining technology and expert services so the right workforce decisions actually reach the front line and customers feel the difference. It comes together in three connected ways.
01
Operational Workforce
Intelligence
Our solutions are the operational execution layer between workforce management (WEM) and customer operations (CRM). Instead of stopping at visibility or data movement, we bring workforce intelligence directly into the workflows teams already use, and turn it into action.
See
Schedules, adherence, and real-time agent activity surfaced inside the operational tools teams work in every day, with no system-switching.
Decide
Instant signals when performance shifts, so supervisors aren’t finding out hours later.
Act
Real-time interventions, messaging, shift and PTO workflows, and operational responses triggered the moment they’re needed.
02
WFM-Managed
Services
For teams that want expert hands on the wheel, our workforce specialists run forecasting, scheduling, adherence, and real-time operational execution on your behalf, the same discipline that built Monet, delivered as a managed service. We optimize both how your workforce is planned and how those plans get executed day to day, so you get the outcomes without having to build the WFM function in-house.
03
Customer Experience
Services
FrontLogix also operates customer-facing teams as a next-generation CX partner across voice and digital channels: email, chat, SMS, social, and in-app messaging. We handle general CX, customer success, technical support, sales and lead generation, back-office, and billing support.
Next-Generation CX
Because we come from workforce management, our CX is built on the same operational discipline: the right people, in the right place, at the right moment. We measure success in customer outcomes rather than call volume. Stronger relationships, higher customer lifetime value, and a customer journey that’s actively listened to at every interaction, not just logged after the fact.
Why FrontLogix Is Different
Not just visibility. Not just integration.
Full operational execution.
Others on the market solve a piece
WFM tools plan the workforce but stop short of execution.
Integration adapters move data between systems but don't drive decisions.
Workflow tools manage tasks but have no workforce context.
Manual processes bridge the gap by burning out the team.
FrontLogix solves the whole
Connects workforce planning with customer operations.
Orchestrates the handoff inside the tools teams already use.
Decides in real time when performance shifts.
Acts where customer work actually gets done.
Turns workforce data into real-time operational action inside the systems where customer work gets done.
Our Mission
Make workforce intelligence operational.
To make workforce intelligence operational so that every workforce decision becomes an action where it matters most, and the distance between planning the work and running it disappears.
Higher schedule adherence
Stronger service levels
Faster operational decisions
More consistent customer experiences
Far less friction for the people doing the work
Relationships
Trusted by teams that care about execution.
Built on relationships with the platforms and organizations that measure themselves by what actually reaches the front line.
Let's Close The Gap
Workforce planning and customer operations were never meant to live apart.
Let’s connect them.