Who We Are
An innovative, next-generation CX outsourcing that streamlines customer engagement and delivers remarkable results at lower costs.
From the creators of industry-leading workforce management solutions and one of the top 50 BPOs in the US, FrontLogix is an innovative, next-generation customer experience (CX) BPO. As the result of decades of contact center experience, first as a BPO and then as a provider of sophisticated software solutions aimed at optimizing operational efficiencies, FrontLogix is a boutique CX BPO that provides personalized customer service solutions specifically tailored to client’s needs that drive outstanding results at a lower cost.
Our Mission And Vision
FrontLogix was founded with a single mission: to be the most successful, creative, and ground-breaking customer care service!
We approach each of our clients with fresh eyes to develop unique strategies aligned with their needs. We transform customer engagement into customer loyalty and increase customer lifetime value. FrontLogix is not just another customer service provider; we are a unified front that listens, responds, and resolves key issues.
We offer personalized solutions to build stronger customer relationships, increase sales, and improve retention rates. We work with you to develop strategies that drive customer engagement and loyalty. We’ll help make the most of your customer data to create new customer experiences and optimize your business processes. Better customer service means more satisfied customers, saving you time and money!
Our promise in numbers
65% of customers will abandon a brand if the customer care is inadequate, not knowledgeable, or unavailable. We promise our CX Specialists will always understand your customers’ needs, never abandon your brand, and exceed expectations.
We use the latest technology and proven solutions combined with trained and experienced customer care representatives.
We prove you can have a 100% success rate while showing compassion, care, and understanding.
Your dedicated team of our Customer Experience Specialists is always here for you and your customers. They are ready and waiting whenever your potential or existing customers need them, regardless of time zone, business hours, or communications channels.
We understand customers have all sorts of queries. We anticipate their questions and always provide quality resolutions. We’ll not only help your customers, but we’ll make them feel appreciated, heard, and motivated to love your brand even more.
Customers hate being on hold. They want their issues resolved. We’re here to do precisely that – thoroughly help your customers in seconds!
Our customer service representatives will know you, learn about your business and anticipate your needs. They’ll work with customers to identify root causes, communicate clear timelines, and provide comprehensive solutions.
Your average customer uses at least three devices for communication and wants a seamless shift between all of them. Friction-free transition is the foundation of our next-generation customer experience across all channels: Email, Chat, SMS, Social Media, and In-App Messaging.
Our CX Specialists will learn everything about your business, offers, customers, competition, strengths, and weaknesses. They are highly educated and trained to listen to your customers, understand their questions, and provide appropriate solutions to keep them happy.
We at FrontLogix firmly believe that served customers are satisfied customers. Every situation has an ideal solution, and we are here to provide it.
FrontLogix only succeeds when you do. We identify global and local trends, master emerging technology, and empower our employees to provide the most relevant ideas and approaches.
Yes, smartphones are ubiquitous. Customers are digital, engaging with multiple apps and using self-checkout, self-payment, and voice commands. But if something goes wrong, we want to hear a human’s voice on the other side of the line. Technology is a powerful enabler, but we believe humans help humans best. That’s why FrontLogix believes in automated experiences utilizing both technology and humanitѕ.
What We’ll Deliver
Customer Effort Score (CES)
Remote, Flexible, Sustainable, Global
FrontLogix’s Work From Anywhere strategy aligns perfectly with the future of work. It’s more than a trend. It’s our philosophy – we now have a work “site” anywhere we want as long as we have the right people on board. This cloud-based global “office” delivers perfectly for both clients and employees. No longer limited by physical sites, we’re expanding everywhere!
The Work From Anywhere model allows us to cover more languages and client-friendly time zones. Focusing on security and transparency results in superior management, high-quality results, and more productivity. Additionally, it’s easier and faster to find, recruit, hire, and onboard agents from an expanded talent pool.