About

Who we are

From the creators of the industry’s leading Workforce Management Solution with over 20 years of experience in optimizing front- and back-office workforces, we deliver on-demand, tailored BPO services exactly when and where you need them — no more, no less.

What we do

A next-gen CX outsourcing that blends BPO expertise with WFM innovation. We streamline customer engagement to deliver outstanding results and premium, white-glove CX. Our tailored solutions powered by AI, help you build stronger customer relationships, boost sales, and enhance retention rates.

Next Gen CX

While others talk about superior customer experience, we provide it! We offer companies a new way of thinking about customer care—one in which quality and profit go hand-in-hand. From our highly-trained agents and market specialists to our in-app messaging, we're shaping the future of work!

Customer Journey

We're truly customer-centric, collecting customer insights data to help you identify patterns in how your customers feel at each interaction. We're always listening, our intelligent, highly trained, and thoroughly equipped support team goes the extra mile, while our advanced automation ensures immediate, efficient support without added costs.

Technology Experience

As experts in CX technologies, we offer omnichannel engagement, analytics, and personalization. We’ll help you leverage customer data, create exceptional experiences, and optimize your processes with the latest technologies.

WFM-Managed services

Struggling with workforce management? FrontLogix offers comprehensive WFM-managed services, providing expert solutions for staffing, scheduling, and time challenges. With over 15 years of experience, we ensure a productive and efficient workforce.
Services

Customer experience

FrontLogix’s innovative CX solutions revolutionize the way companies interact with their customers, offering AI-powered, dynamic and personalized experiences across every touchpoint.

View all CX Services

Workforce management

Experience the power of our Workforce Management Consultancy Services — it's like having your own dedicated team of workforce management analysts at your fingertips! With round-the-clock access to a team of WFM experts, integration specialists, and seasoned industry veterans, we're here to support you 24/7.

AI-Enabled Customer Service

Contact center AI is reducing costs and allowing agents to focus on more strategic, revenue-generating activities. We harness the power of AI to transform customer service, ensuring faster response times, personalized interactions, and higher satisfaction rates.

Training & Development

With 20 years of industry expertise, our Call Center Training Solutions empower employees to unlock their full potential and boost profitability. Delivered live, online, or via on-demand recorded sessions, our 9-step program takes agents from beginner to expert.

Quality Management

FrontLogix’s call center quality assurance (QA) guarantees that your call center quality management is at the highest criteria levels.
Technology Partners

Partnering with leading brands to revolutionize Customer Experience.

All Partners
Resources

Guides

Blog

Reports

Checklists

Infographics

Data Sheets

Cheatsheets

Whitepapers

Industry Insights

Help Center

Explore FrontLogix's latest resources on Customer Experience and Workforce Management.

All Resources
Careers
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Technology Partners
- Verint
- 8×8
- Five9
- LevelAI
- Talkdesk
- Dialpad
- View All Partners
Resources
- Guides
- Blog
- Reports
- Checklists
- Infographics
- Data Sheets
- Cheatsheets
- Whitepapers
- Industry Insights
- Help Center
Careers
Contact
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CX Services

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General Customer Experience

Sales and lead Generation

Billing Support

Software Technical Support

Customer Success Management

Customer Acquisition

Back Office Support

Digital Support

Chat

SMS

Social Media

In-App Messaging

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Cost-effective access to skilled and experienced WFM resources

Strategic WFM support & consultation

Optimization of workforce resources

Data integration in your WFM system

Labor forecasting and scheduling

Comprehensive reporting

Management analytics

Efficiency enhancement

Cost management improvements

Performance Monitoring

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Assessment, Evaluation, and Planning

Talent Mobility

Curriculum Design

Learning Management System (LMS)

Training Support

Knowledge Management

Onboarding

Data and Analytics

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Monitoring Inbound calls

Monitoring outbound calls

Monitoring non-call agent interactions

Workload reports

Individual Agent reports

Efficiency operation strategy

Coaching

Training Curriculum Improvement

Maintaining evaluation/ scorecards

Weekly reports

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Beyond customer care.

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Front Logix Solutions, LLC.
2450 Colorado Ave Suite 100E
Santa Monica, CA 90404 USA
+1 (310) 241-3657
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Who We Are
Next Gen CX
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Technology Experience

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What We Do
Customer Experience
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Who we are

From the creators of the industry’s leading Workforce Management Solution with over 20 years of experience in optimizing front- and back-office workforces, we deliver on-demand, tailored BPO services exactly when and where you need them — no more, no less.

What we do

A next-gen CX outsourcing that blends BPO expertise with WFM innovation. We streamline customer engagement to deliver outstanding results and premium, white-glove CX. Our tailored solutions powered by AI, help you build stronger customer relationships, boost sales, and enhance retention rates.

Next Gen CX

While others talk about superior customer experience, we provide it! We offer companies a new way of thinking about customer care—one in which quality and profit go hand-in-hand. From our highly-trained agents and market specialists to our in-app messaging, we're shaping the future of work!

Customer Journey

Technology Experience

As experts in CX technologies, we offer omnichannel engagement, analytics, and personalization. We’ll help you leverage customer data, create exceptional experiences, and optimize your processes with the latest technologies.

WFM-Managed services

Struggling with workforce management? FrontLogix offers comprehensive WFM-managed services, providing expert solutions for staffing, scheduling, and time challenges. With over 15 years of experience, we ensure a productive and efficient workforce.

Customer experience

FrontLogix’s innovative CX solutions revolutionize the way companies interact with their customers, offering AI-powered, dynamic and personalized experiences across every touchpoint.

View all CX Services

Workforce management

AI-Enabled Customer Service

Contact center AI is reducing costs and allowing agents to focus on more strategic, revenue-generating activities. We harness the power of AI to transform customer service, ensuring faster response times, personalized interactions, and higher satisfaction rates.

Training & Development

With 20 years of industry expertise, our Call Center Training Solutions empower employees to unlock their full potential and boost profitability. Delivered live, online, or via on-demand recorded sessions, our 9-step program takes agents from beginner to expert.

Quality Management

FrontLogix’s call center quality assurance (QA) guarantees that your call center quality management is at the highest criteria levels.

Partnering with leading brands to revolutionize Customer Experience.

Explore FrontLogix's latest resources on Customer Experience and Workforce Management.

Get a Quote

Let us know how we can help by filling the form below.

How can we help?

Beyond customer care.

Contact us

About

Services

Ready for a whole new kind of customer care?

Ready for a whole new kind
of customer care?