FrontLogix | Beyond Customer Care

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Services

FrontLogix's next-generation CX outsourcing, digital support, and WFM-managed services help you save money while increasing revenue and customer satisfaction!


Working on the line

Together, we’ll create strategies that drive customer loyalty.

FrontLogix will increase your customer satisfaction to grow revenue and reduce costs. We’ll help you make the most of your customer data, create new customer experiences, and optimize your business processes. By investing in better customer service, you’ll find yourself with more satisfied customers who stay happy for extended periods—all while saving you time and money!

Customer Experience
Digital Customer Support
  • Email
  • Chat
  • SMS
  • Social Media
  • In-App Messaging
WFM-managed services
  • Cost-effective access to experienced WFM resources
  • Strategic WFM support & consultation
  • Optimization of workforce resources
  • Data integration in your WFM system
  • Labor forecasting and scheduling
  • Comprehensive reporting
  • Management analytics
  • Efficiency enhancement
  • Cost management improvements
  • Performance Monitoring

"The need for access to talent will lead companies to think about outsourcing as a means of accelerating innovation and gaining competitive advantage. This will lead to a transformation of the outsourcing profession where innovation will be valued much higher than pure cost savings"

- Jagdish Dalal, CEO of Corporate Affairs