FrontLogix | Beyond Customer Care

FrontLogix Black

Technology Experience

Systems and Platforms

FrontLogix combines customer and data intelligence to deliver omnichannel customer engagement, analytics, and personalization

We will help you make the most of your customer data, create new customer experiences, and optimize your business processes with the latest and most remarkable technologies. Here are all the areas and technologies we’re proficient at

Unified Communications -UCaaS

RPA (Robotic Process Automation)

POS eCommerce

Routing

Coaching/eLearning

Workforce Management

Cloud Contact Center - CCaaS

Quality Assurance

Surveys

AI/ML/Bots

Gamification

Self-Service

Analytics - Speech & Desktop

ERP

Social Media Feeds

CRM -Workflow/Integration

Knowledge Automation

Amazon Web Services

Customer Success

Marketing Automation

Microsoft Azure

Experience Management

Omnichannel

Google Cloud