FrontLogix | Beyond Customer Care

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Technology Experience

Experts in CX technologies and tools, providing omnichannel customer engagement, analytics, and personalization.

Systems and Platforms we excel at.

We will help you make the most of your customer data, create new customer experiences, and optimize your business processes with the latest technologies. We’re proficient at:

Unified Communications -UCaaS

RPA (Robotic Process Automation)

Point-Of-Sale (POS) eCommerce

Routing

Coaching/eLearning

Workforce Management

Cloud Contact Center - CCaaS

Quality Assurance

Customer Feedback/Surveys

AI/ML/Bots

Gamification

Self-Service

Analytics - Speech & Desktop

Enterprise Resource Planning (ERP)

Social Media Management

CRM -Workflow/Integration

Knowledge Automation

Customer Success/Onboarding

Customer Experience Management

Omnichannel communication

Marketing Automation

Amazon Web Services

Microsoft Azure

Google Cloud