Technology Experience

Experts in CX technologies and tools, providing omnichannel customer engagement, analytics, and personalization.

Systems and Platforms we excel at

We will help you make the most of your customer data, create new customer experiences, and optimize your business processes with the latest technologies.

We’re proficient at:

Unified Communications -UCaaS

RPA (Robotic Process Automation)

Point-Of-Sale (POS) eCommerce

Routing

Coaching/eLearning

Workforce Management

Cloud Contact Center - CCaaS

Quality Assurance

Customer Feedback/Surveys

AI/ML/Bots

Gamification

Self-Service

Analytics - Speech & Desktop

Enterprise Resource Planning (ERP)

Social Media Management

CRM -Workflow/Integration

Knowledge Automation

Customer Success/Onboarding

Customer Experience Management

Omnichannel Communication

Marketing Automation

Amazon Web Services

Microsoft Azure

Google Cloud

Who we are

From the creators of the industry’s leading Workforce Management Solution with over 20 years of experience in optimizing front- and back-office workforces, we deliver on-demand, tailored BPO services exactly when and where you need them — no more, no less.

What we do

A next-gen CX outsourcing that blends BPO expertise with WFM innovation. We streamline customer engagement to deliver outstanding results and premium, white-glove CX. Our tailored solutions powered by AI, help you build stronger customer relationships, boost sales, and enhance retention rates.

Next Gen CX

While others talk about superior customer experience, we provide it! We offer companies a new way of thinking about customer care—one in which quality and profit go hand-in-hand. From our highly-trained agents and market specialists to our in-app messaging, we're shaping the future of work!

Customer Journey