Technology Experience
Experts in CX technologies and tools, providing omnichannel customer engagement, analytics, and personalization.
Systems and Platforms we excel at.
We will help you make the most of your customer data, create new customer experiences, and optimize your business processes with the latest technologies. We’re proficient at:
Unified Communications -UCaaS
RPA (Robotic Process Automation)
Point-Of-Sale (POS) eCommerce
Routing
Coaching/eLearning
Workforce Management
Cloud Contact Center - CCaaS
Quality Assurance
Customer Feedback/Surveys
AI/ML/Bots
Gamification
Self-Service
Analytics - Speech & Desktop
Enterprise Resource Planning (ERP)
Social Media Management
CRM -Workflow/Integration
Knowledge Automation
Customer Success/Onboarding
Customer Experience Management
Omnichannel communication
Marketing Automation
Amazon Web Services
Microsoft Azure
Google Cloud
