FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing Unlocking Global Opportunities: 15 Reasons to Consider Offshoring in 2024 Unlocking Global Opportunities: 15 Reasons to Consider Offshoring in 2024 • May 21, 2024 How FrontLogix Leverages AI for a Smoother Customer Experience How FrontLogix Leverages AI for a Smoother Customer Experience • May 17, 2024 Top 10 Customer Experience Tools Shaping 2024 Top 10 Customer Experience Tools Shaping 2024 • May 13, 2024 A Need for More Agents Despite Rising AI: The Contact Center Paradox A Need for More Agents Despite Rising AI: The Contact Center Paradox • November 28, 2023 Acing Customer Experience During Black Friday & Cyber Monday Acing Customer Experience During Black Friday & Cyber Monday • November 17, 2023 How Workforce Management Drives Customer Experience How Workforce Management Drives Customer Experience • November 8, 2023 How Workforce Management Drives Agent Experience How Workforce Management Drives Agent Experience • October 12, 2023 Premium CX services without the premium price. How does FrontLogix do it Premium CX services without the premium price. How does FrontLogix do it • September 26, 2023 Superior Customer Experiences: 7 Proven Strategies to Improve CX Superior Customer Experiences: 7 Proven Strategies to Improve CX • September 12, 2023 How can outsourcing increase the quality of work? How can outsourcing increase the quality of work? • October 20, 2022 Working in a Contact Center: What to Expect? Working in a Contact Center: What to Expect? • October 18, 2022 Digital transformation in contact centers Digital transformation in contact centers • October 11, 2022 Customer Experience: What to do better Customer Experience: What to do better • October 7, 2022 Omnichannel vs. Multichannel Customer Interactions Omnichannel vs. Multichannel Customer Interactions • October 5, 2022 What are Liquid Customer Service Expectations, and how to meet them? What are Liquid Customer Service Expectations, and how to meet them? • October 3, 2022 Next-Generation CX: Rethinking, Reshaping, and Putting the Customer at the Center Next-Generation CX: Rethinking, Reshaping, and Putting the Customer at the Center • September 27, 2022 How to deliver Next-Gen Customer Service How to deliver Next-Gen Customer Service • September 23, 2022 What is Customer Experience-as-a-Service (CXaaS)? What is Customer Experience-as-a-Service (CXaaS)? • September 19, 2022 Next-Generation CX & Omnichannel Support Next-Generation CX & Omnichannel Support • September 15, 2022 How to manage the work-from-home model? How to manage the work-from-home model? • August 23, 2022 What is the white-glove customer experience and how to deliver it effectively and exceptionally? What is the white-glove customer experience and how to deliver it effectively and exceptionally? • August 18, 2022
