FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing Understanding Customer Biases: The Secret to Exceptional Customer Support and CX Understanding Customer Biases: The Secret to Exceptional Customer Support and CX • July 19, 2024 AI versus Human Agents in Contact Centers: Who Does What Better? AI versus Human Agents in Contact Centers: Who Does What Better? • July 15, 2024 Mastering Service Excellence: 15 Best Practices for Elevating Your Service Levels Mastering Service Excellence: 15 Best Practices for Elevating Your Service Levels • July 9, 2024 Acing Customer Experience During Black Friday & Cyber Monday Acing Customer Experience During Black Friday & Cyber Monday • November 17, 2023 Customer Experience and how Workforce Management Drives Results Customer Experience and how Workforce Management Drives Results • November 8, 2023 How Workforce Management Drives Agent Experience How Workforce Management Drives Agent Experience • October 12, 2023 Premium CX services without the premium price. How does FrontLogix do it Premium CX services without the premium price. How does FrontLogix do it • September 26, 2023 Superior Customer Experiences: 7 Proven Strategies to Improve CX Superior Customer Experiences: 7 Proven Strategies to Improve CX • September 12, 2023 Generative AI and Contact Center Job Security Fears: What Customer Service Leaders Should Tell Their Reps Generative AI and Contact Center Job Security Fears: What Customer Service Leaders Should Tell Their Reps • August 31, 2023 Customer Experience (CX) impact on business growth Customer Experience (CX) impact on business growth • June 10, 2022 Why is customer experience so important? Why is customer experience so important? • June 7, 2022 Closing the customer engagement capacity gap Closing the customer engagement capacity gap • June 1, 2022 What are the benefits of offshore outsourcing What are the benefits of offshore outsourcing • May 31, 2022 What services to outsource to reach your Goals What services to outsource to reach your Goals • May 19, 2022 Contact Center BPO: bigger or smaller – which is better? Contact Center BPO: bigger or smaller – which is better? • May 6, 2022 BPOs vs. Contact Centers: The difference, explained BPOs vs. Contact Centers: The difference, explained • April 29, 2022 Business Process Outsourcing examples and best practices Business Process Outsourcing examples and best practices • April 26, 2022 Тhe definitive guide to outsourcing services Тhe definitive guide to outsourcing services • January 26, 2022 BPO partner: Finding and choosing the right outsourcing solution BPO partner: Finding and choosing the right outsourcing solution • January 19, 2022 BPO – Why and when to consider it BPO – Why and when to consider it • January 12, 2022 Business Process Outsourcing (BPO) – what are the Pros and Cons? Business Process Outsourcing (BPO) – what are the Pros and Cons? • January 10, 2022
