FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing Why you need FrontLogix WFM-managed Services for your Contact Center • August 26, 2024 Conversational AI versus Generative AI for Contact Centers • July 30, 2024 The Power of WFM Outsourcing: Maximizing ROI with FrontLogix • July 26, 2024 Don’t Settle for Average Customer Service: Here’s Why You Should Demand Excellence • March 22, 2024 Sales Innovation: Boosting Contact Center Service Levels • March 11, 2024 Why Workforce Management Outsourcing is a Game-Changer • March 8, 2024 Contact Center WFM Challenges Before Implementation (and Their Solutions) • February 19, 2024 Redefining Customer Experience: 2024 CX and Contact Center Trends • January 9, 2024 AI-powered customer service • November 28, 2023 Next-Generation CX & Omnichannel Support • September 15, 2022 How to manage the work-from-home model? • August 23, 2022 What is the white-glove customer experience and how to deliver it effectively and exceptionally? • August 18, 2022 Next generation customer experience (Next-GenCX) • August 9, 2022 Main elements of good customer experience • July 19, 2022 Customer Experience Vs. Customer Service Vs. Customer Care • July 15, 2022 What is Digital Customer Experience (DCX), and why is it important? • July 12, 2022 How to measure and improve Customer Lifetime Value (CLV), Customer Retention Rate (CRR), & Customer Churn Rate (CCR) • July 6, 2022 How to measure Customer Satisfaction and Customer Loyalty • July 1, 2022 How to measure Customer Journey • June 28, 2022 What is call center outsourcing? • June 24, 2022 How to improve Customer Experience • June 17, 2022
