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FrontLogix Blog

Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing

Customer support agent conversing using a headset

Superior Customer Experiences: 7 Proven Strategies to Improve CX

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September 12, 2023
Contact center agents engaged in customer service tasks at their workstations

Generative AI and Contact Center Job Security Fears: What Customer Service Leaders Should Tell Their Reps

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August 31, 2023
A frustrated man on hold

The Future of CX: Seamless Shift from Self-Service to Human Customer Support

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August 21, 2023
KPIs

How to measure and improve Customer Lifetime Value (CLV), Customer Retention Rate (CRR), & Customer Churn Rate (CCR)

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July 6, 2022
customer-experience

How to measure Customer Satisfaction and Customer Loyalty

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July 1, 2022
measure customer experience

How to measure Customer Journey

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June 28, 2022
Call center outsourcing

What is call center outsourcing?

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June 24, 2022
experience

How to improve Customer Experience

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June 17, 2022
business growth

Customer Experience (CX) and its impact on business growth

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June 10, 2022
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