FrontLogix | Beyond Customer Care

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Exceptional
Call Center Services

With FrontLogix’s CX Voice call center services, you can increase the customer lifetime value, customer retention rate, and customer satisfaction and loyalty.

Customers first: the heart of Business Success.

To achieve success, leading companies have given top priority to Customer Experience, including call center services. If you want your brand to be renowned, especially among your customers, you must prioritize CX and provide exceptional call center services. Customers who are pleased with your brand and their interactions with your call center are likely to spread the word via social media, referrals, and reviews, bringing in new business. Conversely, dissatisfied customers are more inclined to share negative feedback about their experience with your call center, making a dissatisfied customer’s voice the most prominent in today’s world.

Call Center Customer Experience, explained.

How can I help you? Beautiful call center workers in headphones are working at modern office.
result-based
outsourcing
solutions

Every interaction customers have with your brand, including their call center experience, at every touchpoint along their customer journey contributes to the overall CX.

Everything from hearing a jingle, seeing your logo, navigating your website, speaking with a CX Specialist in the call center, or subscribing / purchasing will impact their perception of your company and ultimately influence their decision to return.

At FrontLogix, we’re here to help you not only acquire new customers but also provide excellent call center experiences to your existing customers, encouraging them to renew while recommending your brand to their friends.

How can I help you? Beautiful call center workers in headphones are working at modern office.

Every interaction customers have with your brand, including their call center experience, at every touchpoint along their customer journey contributes to the overall CX.

Everything from hearing a jingle, seeing your logo, navigating your website, speaking with a CX Specialist in the call center, or subscribing / purchasing will impact their perception of your company and ultimately influence their decision to return.

At FrontLogix, we’re here to help you not only acquire new customers but also provide excellent call center experiences to your existing customers, encouraging them to renew while recommending your brand to their friends.

result-based
outsourcing
solutions

Benefits of good call center experience:

Increased Customer Satisfaction: When customers have a positive experience with your call center, they are more likely to be satisfied with your overall service, leading to higher customer loyalty and retention.

Better Customer Service: With well-trained and efficient call center agents, customers can expect fast and effective resolution of their queries or issues, leading to a better overall customer service experience.

Increased Efficiency and Cost Savings: By streamlining call center operations and reducing hold times, companies can improve their operational efficiency and reduce costs associated with managing a call center.

Enhanced Brand Reputation: Good call center services can improve the reputation of your brand, as customers are more likely to share their positive experiences with others and leave positive reviews.

Competitive Advantage: Companies with superior call center services have a distinct advantage over competitors, as they can differentiate themselves based on the quality of their customer service.

FrontLogix
Call Center Services

Our CX Voice customized support helps you capture more leads and improve conversion rates. We genuinely care about your customer’s feedback; exceeding CSAT is at the heart of everything we do. While keeping your customers happy, we aim to continue lowering your TCO so you can meet all of your business needs.

higher CSAT
lower TCO

Your customers expect
seamless multichannel 24/7 support

Frontlogix provides the people, the knowledge, the technology and the
experience to help you match the customers needs

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increased
customer spending
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lower
wait time
0 %
more
return purchases
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service level
with less people
0 %
less brand
abandons

Increase your brand's visibility and customer loyalty

We take the utmost care in designing customer support teams for our clients. We start with your individual needs and build a strategy that fits your goals and outcomes.

Only the top 20% of applicants make it onto our team, and once there, we train them extensively to internalize your identity, mission, vision, and values. We track team and individual performance to ensure our team provides your customers with the best customer service. 

Combining our knowledge, experience, and skill set with passion, creativity, and technology, we can create an exceptional customer experience, increase your brand visibility, and grow your customer loyalty.

Improve customer experience at every touchpoint:

  • Mapping the customer journey We’ll help you define the problem, the pain points, the ideal customer, and the preferred solutions.

  • Brand awareness We’ll provide researched content (reports, white papers, and case studies) on positioning and how customers can learn about your brand.

  • Customer-centric information We’ll create content that customers find engaging and relevant.

  • Website visits We provide outstanding chat support.

  • CX Specialists 24/7 agent support at your disposal, covering many different time zones and languages.

  • Upselling / cross-selling We’ll consult on how you can grow your business with out-of-the-box ideas.

  • Purchase support We offer agent and automation support in the purchase process.

  • Post-purchase support Trained CX representatives that know your customers and products.

  • Keeping the customers in the funnel We offer follow-up messaging and analysis through review gathering, NPS scoring, and customer satisfaction monitoring.

Improve contact center operations

Improving contact center operations is essential to providing exceptional customer service and maximizing efficiency. By turning to the right partner, investing in the right technology, training your agents, and optimizing your processes, you can enhance the quality of service provided to your customers while also reducing costs. Implementing a comprehensive quality assurance program can also help ensure consistent service levels and identify areas for improvement, enabling you to enhance your operations and exceed customer expectations continuously.

Is your company experiencing any of these challenges and issues?

  • Spending a significant amount of time on non-essential aspects of your business

  • Unable to provide and deliver the level of service you would like

  • Struggling with hiring or access to an experienced workforce

  • Having idle call center agents

  • Call center agents that over-rely on scripts

  • Struggling to boost call center agent’s performance

  • Agent attrition in your contact center 

Why outsource your call center services?

Happy Call Center Workers
superior
contact center
operations

If your answer was “yes” on most of the statements above, you need help improving some of your business operations (especially your call center services). Luckily, FrontLogix enhances every step of the customer journey through omnichannel communication. We meet customers where they are at a lower cost than doing it yourself!

With FrontLogix’s results-based outsourcing solutions, you’ll have access to a great talent pool, superior contact center operations, improved digital customer experience, and everything you need to improve your CX and grow your business.

Instead of measuring call volume, we always calculate the number of successful customer outcomes we’ve provided for our clients.

If your answer was “yes” on most of the statements above, you need help improving some of your business operations (especially your call center services). Luckily, FrontLogix enhances every step of the customer journey through omnichannel communication. We meet customers where they are at a lower cost than doing it yourself!

With FrontLogix’s results-based outsourcing solutions, you’ll have access to a great talent pool, superior contact center operations, improved digital customer experience, and everything you need to improve your CX and grow your business.

Instead of measuring call volume, we always calculate the number of successful customer outcomes we’ve provided for our clients.