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  • About

    Who we are

    From the creators of the industry’s leading Workforce Management Solution with over 20 years of experience in optimizing front- and back-office workforces, we deliver on-demand, tailored BPO services exactly when and where you need them — no more, no less.

    What we do

    A next-gen CX outsourcing that blends BPO expertise with WFM innovation. We streamline customer engagement to deliver outstanding results and premium, white-glove CX. Our tailored solutions powered by AI, help you build stronger customer relationships, boost sales, and enhance retention rates.

    Next Gen CX

    While others talk about superior customer experience, we provide it! We offer companies a new way of thinking about customer care—one in which quality and profit go hand-in-hand. From our highly-trained agents and market specialists to our in-app messaging, we're shaping the future of work!

    Customer Journey

    We're truly customer-centric, collecting customer insights data to help you identify patterns in how your customers feel at each interaction. We're always listening, our intelligent, highly trained, and thoroughly equipped support team goes the extra mile, while our advanced automation ensures immediate, efficient support without added costs.

    Technology Experience

    As experts in CX technologies, we offer omnichannel engagement, analytics, and personalization. We’ll help you leverage customer data, create exceptional experiences, and optimize your processes with the latest technologies.

    WFM-Managed services

    Struggling with workforce management? FrontLogix offers comprehensive WFM-managed services, providing expert solutions for staffing, scheduling, and time challenges. With over 15 years of experience, we ensure a productive and efficient workforce.

  • Services

    Customer experience

    FrontLogix’s innovative CX solutions revolutionize the way companies interact with their customers, offering AI-powered, dynamic and personalized experiences across every touchpoint.

    View all CX Services

    Workforce management

    Experience the power of our Workforce Management Consultancy Services — it's like having your own dedicated team of workforce management analysts at your fingertips! With round-the-clock access to a team of WFM experts, integration specialists, and seasoned industry veterans, we're here to support you 24/7.

    AI-Enabled Customer Service

    Contact center AI is reducing costs and allowing agents to focus on more strategic, revenue-generating activities. We harness the power of AI to transform customer service, ensuring faster response times, personalized interactions, and higher satisfaction rates.

    Training & Development

    With 20 years of industry expertise, our Call Center Training Solutions empower employees to unlock their full potential and boost profitability. Delivered live, online, or via on-demand recorded sessions, our 9-step program takes agents from beginner to expert.

    Quality Management

    FrontLogix’s call center quality assurance (QA) guarantees that your call center quality management is at the highest criteria levels.

  • Technology Partners
    oversai | frontlogix partner

    Partnering with leading brands to revolutionize Customer Experience.

    All Partners
  • Resources

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    Industry Insights

    Help Center

    Explore FrontLogix's latest resources on Customer Experience and Workforce Management.

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FrontLogix Blog

Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing

the nerve center of cx
WFM: The nerve center of CX

WFM: The nerve center of CX

•
April 8, 2024
Workforce Management Issues
Happy Teams, Happy Results: A Guide to Resolving Workforce Management Issues

Happy Teams, Happy Results: A Guide to Resolving Workforce Management Issues

•
April 3, 2024
customer experience journey
Reinventing the Automotive Customer Experience Journey: Navigating the Road Ahead

Reinventing the Automotive Customer Experience Journey: Navigating the Road Ahead

•
March 27, 2024
« Previous 1 … 12 13 14 15 16 … 37 Next »
Billing Support Services Outsourcing Team - FrontLogix
How can outsourcing increase the quality of work?

How can outsourcing increase the quality of work?

•
October 20, 2022
working in a contact center
Working in a Contact Center: What to Expect?

Working in a Contact Center: What to Expect?

•
October 18, 2022
Workforce Management Solutions - FrontLogix
Digital transformation in contact centers

Digital transformation in contact centers

•
October 11, 2022
Customer Experience: what to do better
Customer Experience: What to do better

Customer Experience: What to do better

•
October 7, 2022
omnichannel versus multichannel
Omnichannel versus Multichannel Customer Interactions

Omnichannel versus Multichannel Customer Interactions

•
October 5, 2022
Customer Service expectations
What are Liquid Customer Service Expectations, and how to meet them?

What are Liquid Customer Service Expectations, and how to meet them?

•
October 3, 2022
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  • Front Logix Solutions, LLC.
    2450 Colorado Ave Suite 100E
    Santa Monica, CA 90404 USA
  • +1 (310) 241-3657
  • Contact Us
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