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Customer Service Agent

Position:  Customer Service Agent – Repair Sales Advisor 

Location: Skopje Macedonia

Seniority: Mid-level

Employment type: Full-time, with flexible starting hours from 12 pm to 4 pm, ending between 9 pm and 1 am, Monday to Friday

Job function/department: Customer Service

Reports to: Team Lead (Operations)

Website: www.frontlogix.com

About Front Logix Solutions:

Located in Santa Monica California USA and Skopje Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

Customer Service Agents receive calls from customers calling in to inquire about or schedule a Repair service appointment on appliances, home electronics, or lawn and garden equipment. By taking full ownership of the call, the advisor will convert the inquiry into a cash call sale and recommend related/add-on Home Services products such as Home Warranty, Clean and Maintain, Home Improvement products, etc. in order to increase profitable revenue. Uses skills and resources to provide professional, courteous and efficient customer service to all members.  Demonstrates effective

customer-focused selling, communications, and handling objection skills. Assists customers or directs customers to the proper source for assistance.

Work will be performed from our office.

Duties and Responsibilities: 

  • Receives inbound call from customers via telephone and sells repair services and/or related products stressing the features and benefits
  • Handles inbound/outbound calls in a timely and professional manner, and applies skills in the area of communication, customer service and knowledge-based problem solving
  • Follows call flow process and converts inquiry calls into sales, fields questions, probes and overcomes specific objections raised by the customer; offers the best value for the customer in terms of price, discounts, multiple, marketing and additional products
  • Schedules repair service and sells Home Service protection products to the customer by entering the required data into computerized system
  • Enters leads for home improvements into computer system and/or transfers the call directly to the Home Improvement call center
  • Answers customer inquiries, verifies order and/or updates customer order information, or transfers the customer to correct source in order to provide the best service for the given situation
  • Complies with and adheres to selling policies, procedures and Company ethics and policy
  • Works with other team members to provide the highest level of customer service and meet team goals
  • Performs other duties as assigned
  • Proficient in email, or any chat; understanding of basic live chat and service technology for fielding client/customer requests

Required Qualifications / Experience / Knowledge:

  • 1+ years of relevant customer experience or customer support (contact center or BPO experience)
  • Basic math skills: Counting, addition, subtraction, multiplication, division
  • Applies skills in the area of communication, customer service, and problem solving
  • Ability to adapt to change, possess drive, be perceptive, demonstrate good intuition and actively listen to customer
  • Must be able to apply reasoning and comprehension to carry out simple written or oral instructions; deal with problems involving a few concrete variables in standardized situations; occasionally interpret and adapt to customers’ needs, find solutions that are outside of the standardized situations.
  • Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
  • Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
  • Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
  • Ability to demonstrate self‐control by maintaining composure and keeping emotions in check even in difficult situations
  • Demonstrated ability to work independently and initiate activities, think creatively when trying to find alternate sources, set priorities, manage multiple priorities, and deliver on-time results
  • Email, Google Search, communication tools
  • Usage of any phone system (e.g. VOIP)
  • High School Diploma or Equivalent

Preferred Skills:        

  •  Sales experience

A competitive compensation package is offered based on qualifications:

  • Private health insurance
  • Vacation and paid holidays
  • Wellbeing program – Sport Master
  • Free beverages and snacks
  • Social events / team buildings
  • Diverse and inclusive environment
  • Location: Skopje, Macedonia
  • Compensation: Based on experience
FrontLogix Symbol

Team Lead

Location: Skopje Macedonia

Seniority: Mid-level to Senior

Employment type: Full-time 12 pm – 4 pm, until 9 pm -1 am; Mon-Fri

Job function/department: Customer Service

Reports to: Contact Center Manager

Website: www.frontlogix.com

About Front Logix Solutions:

Located in Santa Monica California, USA and Skopje, N. Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

The Customer Experience Team Lead is responsible for overseeing and managing the performance and development of the Repair Sales Advisors, and will handle the day-to-day operation of our Customer Experience (CX) team. The team lead informs and motivates the team to successfully meet the Service Level Agreements (SLA) across all communication channels. They are responsible for coaching and improving the CX expectations and development of the team and organization. Additionally, the team lead will collaborate and be in charge of implementing large-scale initiatives that impact the CX team, including but not limited to process improvements, project management, and operational excellence.

Duties and Responsibilities:

On the mentioned job position, Team Lead, the Employee will perform the following working duties and will have the following responsibilities:

  • Manage 5-10 agents across remote and in-house locations
  • Oversee day-to-day teams operation and performance
  • Being a knowledgeable resource for the Team and other team members
  • Create a healthy and motivating work environment
  • Ensure every team member is trained thoroughly during the onboarding process and has the tools necessary to succeed in their role
  • Discover training needs and provide coaching
  • Support individual team members to pursue meaningful growth opportunities, both within the departments and in cross-functional teams
  • Audit and perform quality coaching and feedback sessions
  • Work with the Contact Center Manager to run performance processes as well as draft and execute performance improvement plans if needed
  • Communicate and drive the success of business updates, process changes, company initiatives and goals to the team
  • Lead daily stand-ups as required, sharing:

-Report on yesterday’s performance

-Expectations for the day

-Operational changes/challenges

-Policy or process updates

– Any other report required by CC Manager

  • Track attendance and update our workforce management tool live through any operational changes
  • Working with the CC Manager to run performance processes as well as draft and executive performance improvement plans
  • Report any issue; escalation to the CC Manager
  • Ensure open and transparent communication with the CC Manager
  • Following direct instructions and ensuring meeting deadlines provided by the CC Manager

Required Qualifications / Experience / Knowledge:

  • 2+ years in a supervisory role in a CX or support team (no specific industry required)
  • Excellent communication skills and highly collaborative
  • Demonstrate poise and maturity; keep a calm, positive disposition even in stressful moments
  • You are passionate about training, teaching, learning, and development
  • You’re passionate about data and driving better individual and team performance through effective management of key performance metrics
  • You have a strong work ethic, keep a level head, and don’t get flustered easily
  • Previous experience handling customer escalations is a strong plus
  • Previous experience working on inter-team initiatives is a strong plus
  • Demonstrated ability to work independently and initiate activities, think creatively when trying to find alternate sources, set priorities, manage multiple priorities, and deliver on-time results
  • A self-starter with excellent leadership and time-management skills
  • Email, Google Search, communication tools
  • Usage of any phone system (e.g. VOIP)
  • High school diploma

Preferred Skills:

  • Sales experience

A competitive compensation package is offered based on qualifications:

  • Private health insurance
  • Vacation and paid holidays
  • Wellbeing program – Sport Master
  • Free beverages and snacks
  • Social events/team buildings
  • Diverse and inclusive environment
  • Location: Skopje, Macedonia
  • Compensation: Based on experience
FrontLogix Symbol

Accounting Assistant (AP)

Location: Skopje, N. Macedonia

Seniority: Middle to Senior level

Employment type: Full-time 9 am to 5 pm – Skopje, Monday through Friday

Job function/department: Finance

Reports to: Operations Manager

About Front Logix Solutions:

Located in Santa Monica California, USA and Skopje, N. Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

The ideal candidate has two years of accounting experience in all aspects of accounting, with a focus on accounts payables. They’re capable of confidently working with vendors to communicate issues and reconcile accounts monthly. They’re responsible for ensuring vendors are paid in a timely manner and managing approved charges. They have an analytical mind and can understand complex concepts, are capable of working on multiple initiatives simultaneously, and consistently achieve objectives.

This is an excellent opportunity to advance your career, get rewarded for your expertise, and have a meaningful voice in the growth of a rapidly expanding company.

Duties and Responsibilities: 

  • Manage vendor profiles
  • Maintain approved vendor charges
  • Input, manage and approve invoices
  • Reconcile vendor and credit card statements in a timely manner
  • Maintain regular vendor communication
  • Update and maintain accounting databases
  • Communicate with management and team members to provide ongoing strategic insights and recommendations to consistently improve processes
  • Support the team with month-end closing/reconciliation
  • Troubleshoot and resolve account issues as needed

Required Qualifications / Experience / Knowledge:

  • Diploma in Accounting or Proven accounting experience
  • 2+ years of experience in Accounting with a focus on Accounts Payable
  • Familiarity with bookkeeping and basic accounting procedures
  • Accuracy and attention to detail
  • Understanding eCommerce accounting is a plus
  • Excel, Word, and accounting software
  • Experience with Sage Intacct accounting system is a plus
  • Problem-solving skills and the ability to work with and influence peers and senior management
  • Ability to consistently meet deadlines
  • Analytical, critical thinking, and communication skills

A competitive compensation package is offered based on qualifications:

  • Healthcare coverage
  • Vacation and paid holidays
  • Location: Skopje Macedonia
  • Compensation: 700 EU Net
FrontLogix

Recruiter

Position Summary:

At FrontLogix our people are the most important resource. We are looking for a highly skilled Recruiter to join our team and help us find the right people for the right roles. The ideal candidate will have experience in recruitment or human resources, along with deep knowledge of the screening, interviewing, and hiring processes. We are looking for someone who is passionate about discovering untapped talent, driving company growth, and helping people develop successful careers.

Duties and Responsibilities: 

  • Identifying future hiring needs and developing job descriptions and specifications
  • Designing and implementing the overall recruiting strategy
  • Clear and professional communication with hiring managers and clients
  • Prepare recruitment materials, write and post job descriptions on relevant platforms, such as any relevant social media
  • Experience Recruiting and outreaching with/via LinkedIn
  • Source candidates in the North Macedonian market (if/when needed in other markets too)
  • Assessing applicants’ knowledge, skills, and experience to best suit open positions
  • Conduct interviews according to the skills required for each role and assess cultural fit
  • Act as a point of contact and build influential candidate relationships during the selection process
  • Ensure a positive candidate recruitment and onboarding experience
  • Collaborate with hiring managers to maintain an efficient, effective hiring process
  • Update FrontLogix’s compensation packages to keep them competitive
  • Track recruitment KPIs and propose solutions based on relevant metrics
  • Provide recruitment reports
  • Promote the company’s reputation and attractiveness as a good employment opportunity
  • Monitor and apply HR recruiting best practices
  • Maintain and update our Recruitment CRM and database tools
  • Develop relationships with managers to build awareness of their departments, hiring needs, and job specifications
  • Utilize knowledge of multiple recruiter sources and execute innovative strategies to find quality candidates and prospects for new business
  • Maintain database of candidate records, including active and passive prospects, hired and fired employees, and other designation
  • Provide coaching and guidance to junior-level recruiter staff when needed
  • Continuously collect feedback from hired candidates and interviewed candidates on how to improve our process

Required Qualifications / Experience / Knowledge:

  • 2+ years of experience recruiting non-technical and/or technical positions
  • Experience hiring for outsourcing companies, contact centers, or relevant
  • Strong sourcing and interviewing skills
  • Advanced written and spoken English
  • High school diploma, associate’s degree, or equivalent
  • Exceptional communication, interpersonal, and decision-making skills
  • Advanced knowledge of productivity software, database management, and Internet search methods
  • Familiarity with job boards and computer systems designed specifically for HR
  • Proven experience with LinkedIn Premium
  • Proven success in conducting interviews using various methods(phone, video, email, in-person)
  • Experience  in developing a recruitment strategy
  • Desire to grow professionally with networking and ongoing training opportunities

A competitive compensation package is offered based on qualifications:

  • Healthcare coverage + private insurance
  • Vacation and paid holidays
  • Location: Skopje Macedonia
  • Compensation: based on experience
FrontLogix Symbol

Telesales Agent

Location: Skopje Macedonia

Seniority: Mid Level

Employment type: Full-time, 1 pm – 4 pm to 9 pm – 1 am, Monday through Friday

Job function/department: Operations

Reports to: Operations Manager

Website: www.frontlogix.com

About Front Logix Solutions:

Located in Santa Monica, California, USA, and Skopje, Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses worldwide with next-gen customer experience and customer care services that streamlines the way companies engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to develop workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for more extended periods, all while reducing operational costs.

Position Summary:

We’re hiring a motivated Telesales Representative that can help our organization generate sales. You’ll be responsible for closing purchases over the phone and maintaining positive client relationships. A good telesales representative must be a good communicator and have outstanding interpersonal skills. They must be at ease pitching items or services over the phone and dealing with complaints and questions. The purpose is to assist the company in growing by attracting new consumers and expanding its operations.

Duties and Responsibilities:

  • Learn details about our product and service offerings
  • Starting sales conversations with potential clients over the phone
  • Asking questions to engage clients and keep the discussion going
  • Being attentive to customers’ requirements in order to encourage repeat sales
  • Offer solutions based on client’s needs and capabilities
  • Collecting and documenting customer information, payment methods, transactions, and reactions to products
  • Maintaining all items up to date and alerting customers about new offerings.
  • Answering product-related questions from customers
  • Meeting sales quotas
  • Update client records

Required Qualifications / Experience / Knowledge:

  • Experience as a telesales representative or in another sales or customer service function is required.
  • Good knowledge of appropriate computer programs (e.g., CRM software) and telephone systems.
  • Proven track record of effectively fulfilling sales quotas, ideally over the phone.
  • Ability to research products and services and describe or explain them to potential customers

A competitive compensation package is offered based on qualifications:

  • Healthcare coverage and additional private insurance
  • Vacation and paid holidays
  • Location: Skopje Macedonia
  • Compensation: start with 650 EU (+ bonuses and night shift paid hours)
FrontLogix Symbol

Salesforce Administrator

Location: Skopje Macedonia

Seniority: Mid-Senior Level

Employment type: Full-time – 1 pm to 10 pm, Monday through Friday

Job function/department: Operations

Reports to: Operations Manager

Website: www.frontlogix.com

About Front Logix Solutions:

Located in Santa Monica, California, USA, and Skopje, Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses worldwide with next-gen customer experience and customer care services that streamlines the way companies engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to develop workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for more extended periods, all while reducing operational costs.

Position Summary:

We are seeking a skilled and experienced Salesforce Administrator to join our dynamic team. As a Salesforce Administrator, you will be responsible for the overall management, configuration, and maintenance of our Salesforce platform. Your expertise in Salesforce administration will be essential in optimizing our CRM system to meet the needs of our Sales, customer success, marketing and supply chain teams. You will play a critical role in ensuring the smooth operation of Salesforce, providing technical support to users, and implementing enhancements and customizations. This position offers an exciting opportunity to contribute to our organization’s growth and success by leveraging Salesforce’s capabilities to drive efficiency and effectiveness.

Work will be performed from our office.

Duties and Responsibilities: 

  • Ensuring optimal performance of Salesforce systems and products
  • Manage User Accounts: Create, modify, and deactivate user accounts within the Salesforce platform. Set up appropriate access levels and permissions for different users roles.
  • Customization and configuration: Customize and configure Salesforce to meet the specific needs of the organization. This includes creating and modifying custom objects, fields, layouts and workflows.
  • Data Management: Ensure data integrity and accuracy by implementing data quality measures, such as data validation rules and duplicate management. Perform data imports, exports, and data cleanup tasks as needed.
  • Security and Access Control: Implement security measures to protect sensitive data and ensure compliance with privacy regulations. Define and manage user roles, profiles, and sharing settings to control access to data and functionality.
  • Reports and Dashboards: Develop and maintain reports and dashboards to provide insights into sales performance, pipeline management, and other key metrics. Train users on how to create and utilize reports effectively.
  • Training and User Support: Conduct training sessions and provide ongoing support to Salesforce users. Help users troubleshoot issues, answer questions, and provide guidance on best practices for using the system.
  • Integration and App Exchange Management: Coordinate and manage integrations between Salesforce and other systems or applications used by the organization. Evaluate and implement third-party apps from the Salesforce AppExchange to enhance system functionality.
  • System Maintenance and Upgrades: Monitor system performance, diagnose issues, and implement necessary maintenance tasks. Stay up to date with Salesforce releases and updates, assessing their impact and coordinating any required system upgrades.
  • Documentation: Maintain documentation of system configurations, processes, and procedures. Keep user guides and training materials up to date to ensure accurate and accessible resources for users.
  • Collaboration and Communication: Collaborate with clients and other departments, such as sales, marketing, HR and IT teams, to understand business requirements and translate them into Salesforce solutions. Communicate effectively with users and management regarding system updates, changes, and enhancements.
  • Continuous Improvement: Stay informed about new Salesforce features and industry best practices. Identify opportunities for process improvements and system optimizations to enhance user productivity and efficiency.

Required Qualifications / Experience / Knowledge:

  • Advanced Salesforce user or be a Salesforce certified administrator.
  • Experience in performing Salesforce upgrades and ensuring successful integration.
  • Exceptional ability to create and maintain Salesforce databases.
  • In-depth knowledge of Salesforce products and their functionalities.
  • Proficiency in creating Salesforce profiles, allocating roles, and managing access.
  • Knowledge of importing sales data and generating Salesforce reports.
  • Ability to provide Salesforce training and end-user support.
  • Great English communication skills.
  • Ability to solve problems promptly.
  • Excellent organizational and time management skills
  • A sharp eye for details for accuracy.
  • Ability to work as a part of a team.

A competitive compensation package is offered based on qualifications:

  • Healthcare coverage and additional private insurance
  • Vacation and paid holidays
  • Location: Skopje Macedonia
  • Compensation: Based on experience
FrontLogix

BI Analyst

Location: Skopje Macedonia

Seniority: Mid-level

Employment type: Full-time 12 pm to 8 pm, Monday through Friday

Job function/department: Operations

Reports to: Operations Manager

About Front Logix Solutions:

Located in Santa Monica California USA and Skopje, N. Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

The Business Intelligence Analyst is responsible for helping our company leverage data and identify opportunities for improvement, spot trends, as well as recognize potential issues and offer solutions via data support. Their work is aimed towards improving efficiency, increasing productivity, and driving profits for the business by supporting a clean and accessible data warehouse and by building actionable dashboards. Business intelligence (BI) Analysts play a crucial role in any business, working to capitalize on data and translate it into insights for the company in order to make informed decisions.

Duties and Responsibilities: 

  • Contributing to the BI team’s efforts to build out data stores for a clean, transformed, and easy-to-access data warehouse to be utilized by the BI team itself and the Analytics team
  • Fostering good data governance by adhering to enterprise metric definitions
  • Gather data from various systems, including phone systems, CRM, and back-end databases, and adequately connect those data sources to the appropriate BI platform
  • Gathering end-user reporting and dashboard requirements
  • Developing actionable dashboards and creating reports, and supporting users with them
  • Enhance existing reports & dashboards
  • Learning and fully understanding each of our data sources
  • Reviewing and validating data to help the company maintain good data integrity
  • Communicating insights to management and across the organization as needed
  • Efficiently handle large sets of data and be able to process them into required formats confidently
  • Participate in the quality system and effectively apply the company’s procedures, policies, and practices
  • Deliver required project inputs according to time, quality, and budget requirements
  • Ensure progress is accurately communicated and expectations of various stakeholders are managed effectively
  • Provide technical input and effective data analysis to projects to support the achievement of deliverables to time and budget
  • Problem-solving and creative thinking to identify new ways to solve challenges

Required Qualifications / Experience / Knowledge:

  • Proven 2+ years of experience working with BI tools and systems
  • Hands-on experience in data preparation and data projects
  • Extensive knowledge of how to connect BI platforms with data stores within the data warehouse, building visual dashboards and reports
  • A decent understanding of data analytics
  • Advanced SQL coding skills
  • Conversational English
  • Analytical, critical thinking, and communication skills
  • Is proactive, holistic, engaged, creative, collaborative
  • Experience with Tableau preferred but not required
  • Experience in designing data schemas for effective data warehouse organization is preferred but not required
  • Familiarity with GIT preferred but not required

A competitive compensation package is offered based on the following qualifications:

  • Healthcare coverage
  • Vacation and paid holidays
  • Location: Skopje Macedonia
  • Compensation: Based on experience
FrontLogix Symbol

Accounting Assistant (AR)

Location: Skopje Macedonia
Seniority: Middle to Senior level
Employment type: Full-time 10 am to 6 pm – Skopje, Monday through Friday
Job function/department: Finance
Reports to: Operations Manager

About Front Logix Solutions:

Located in Santa Monica California USA and Skopje, Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best
human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

We are looking for a skilled Accounts Receivable candidate to provide financial, administrative, and clerical services.
Accounts receivable duties include ensuring the accuracy and efficiency of operations, processing, and monitoring incoming payments, and securing revenue by verifying and posting receipts.
In general, the role requires you to prepare, post, verify, and record customer payments and transactions related to accounts receivable. Create invoices according to company practices; submit invoices to customers. Maintain and update customer files, including name or address changes, mergers, mailing attentions, etc.

Duties and Responsibilities: 

  • Daily reconciliation, which includes downloading Purchase Batch reports from the IBS portal, reconciling Purchase Batch details to the Batch Funding report, depositing, updating Deposit Report (IBS tab), researching Chargeback Letters (received by email), validating chargebacks, handling of all emails from
    IBS, regarding payment information or invoice requests, etc.
  • Reviewing daily disputes, researching each & responding (either dispute or accept & refund), noting all dispute information/outcomes on the backend, updating the Dispute log
  • Credit card refunds, process/post checks in Intacct, etc
  • Receiving checks, adding all check information to the Deposit Report, researching each on the backend, and Deposit Report, determining where the payment belongs, sending lists of check information, etc.
  • Monitoring and recording daily deposits from various payment streams: Maintaining a daily record of incoming deposits/disbursements from various payment streams, generating different reports on each of the payment streams, moderating knowledge and familiarity on navigating the different websites
  • Monitoring and recording wire payment confirmation receipts: Maintaining a daily record of wire transfer transactions received as payment from orders, approval of wires on the website as requested by the Sales team, as well as investigating incoming wires and cross-referencing it to the proper order
    made for identification purposes
  • Monitoring and recording monthly merchant fees incurred by the company on the usage of the aforementioned payment streams
  • Creating AR Journal Entries for each daily disbursement/deposit in Sage Intacct (or any other software)
  • Creating General Journal Entries for incurred merchant fees in Sage Intacct (or any other software)
  • Intacct Cash Management tasks: creating a transaction transferring an amount from one account to another
  • Generating Reports of daily disbursements/deposits/monthly merchant fees from each payment stream
  • Monthly Deposit Reconciliation: Reviewing and re-checking all daily deposits made in a month and seeing to it that everything has been recorded and made available to the company Comptroller for reconciliation

Required Qualifications / Experience / Knowledge:

  • Diploma in Accounting or Proven accounting experience
  • 2+ years of experience in Accounting with a focus on Accounts Receivable
  • Solid understanding of basic accounting principles, fair credit practices, and
    collection regulations
  • Proven ability to calculate, post, and manage accounting figures and financial
    records
  • Accuracy and attention to detail
  • Understanding eCommerce accounting is a plus
  • Excel, Word, and accounting software
  • Experience with Sage Intacct accounting system is a plus
  • Problem-solving skills and the ability to work with and influence peers and
    senior management
  • Ability to consistently meet deadlines
  • Analytical, critical thinking, and communication skills

A competitive compensation package is offered based on the following qualifications:

  • Healthcare coverage and additional private insurance
  • Vacation and paid holidays
  • Location: Skopje Macedonia
  • Compensation: 800 EU Net
FrontLogix

Accounting Assistant (month-end closing)

Seniority: Mid-Level

Employment Type: Full-time

Job Function / Department: Finance

About Front Logix Solutions:

Located in Santa Monica, California, USA, and Skopje, Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses worldwide with next-gen customer experience and customer care services that streamlines the way companies engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to develop workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for more extended periods, all while reducing operational costs.

Position Summary:

The ideal candidate has at least two years of accounting experience in all aspects of accounting, with a focus on month-end close and general ledger account reconciliation. Helps the business to reconcile transactions across the general ledger and sub-ledgers together with other key accounts. Efficiently measure and manage the transactions received by the company by their customers, you must perform a wide range of job duties and responsibilities.

Duties and Responsibilities: 

  • Reconcile cash – review bank statements and reconcile with a cash account, record the funds received during the month in terms of revenue, incoming wires, outgoing wires, etc.
  • Review specific expense accounts and make sure that all expenses are recorded and accrued in the proper period.
  • Reconcile Balance Sheet Accounts – check that all internal records match external account statements.
  • Review Fixed Assets – make note of any fixed assets that are long-term items, and record any payments that are related to any fixed assets and roll-forward depreciation schedule.
  • Assemble Financial Statements – review financial statements, including the general ledger, profit, and loss statement, and business balance sheet
  • Confirm transactions – ensure specific expense accounts include only expenses related to that specific month and adjust where needed.
  • Post accruals, deferrals, and reversals, review revenue recognition, and post-from schedules.
  • Close sub-ledgers
  • Reconcile all accounts – bank statements, merchant accounts, charge accounts, prepaids, fixed assets, deferred revenue accounts
  • Review and generate reports – profit & loss variance, budget vs. actual
  • Preparing supporting documents for a sales tax audit, annual tax return, and financial review by a CPA firm

Required Qualifications / Experience / Knowledge:

  • Diploma in Accounting or Proven accounting experience
  • 2+ years of experience in Accounting with a focus on month-end close and general ledger account reconciliation
  • Understanding of fundamentals of accrual basis of accounting and financial statements of US GAAP (Generally Accepted Accounting Principles)
  • Advanced knowledge of Microsoft Excel
  • Experience reconciling accounting figures and financial records
  • Appropriate handling of sensitive information
  • Accuracy and attention to detail
  • Experience with Sage Intacct accounting system is a plus
  • Problem-solving skills and the ability to work with and influence peers and senior management
  • Ability to consistently meet deadlines
  • Analytical and critical thinking
  • Great written English and spoken communication skills

A competitive compensation package is offered based on qualifications:

  • Healthcare coverage and additional private insurance
  • Vacation and paid holidays
  • Location: Skopje Macedonia
  • Compensation: 750 EU Net