Location: Skopje, N. Macedonia

Seniority: Mid-level

Employment type: Full-time / Monday through Friday

Shift Start Time: Between 01:00 PM and 4:00 PM

Shift Duration: 9 hours from the start time

Job function/department: Operations

Reports to: Senior Director of Operations and People

About Front Logix Solutions:

Located in Santa Monica California, USA and Skopje, N. Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

The Business Development Representative (BDR) will support the client’s sales team in generating new business opportunities, managing leads, and directly selling heavy-duty parts to both existing and new customers. The role involves actively prospecting and engaging customers in the heavy-duty parts industry, focusing on driving sales growth and enhancing client acquisition, retention, and satisfaction. The BDR will work closely with the clients sales team to execute sales strategies, ensuring smooth transitions from lead generation to closing sales.

Duties and Responsibilities (but not limited to):

Lead Generation and Prospecting:

Identify Potential Customers: Research and identify potential customers in the heavy-duty parts industry, focusing on businesses that could benefit from the e-commerce platform.

Develop Target Lists: Build and maintain a list of prospects based on market research, sales data, and industry trends.

Qualify Leads: Assess the needs and potential of prospects, qualifying them for the sales team based on specific criteria

Sales Support:

Collaborate with Clients Sales Team: Work closely with the sales team to transition qualified leads, providing detailed information about prospects to ensure a smooth handoff.

Prepare Sales Materials: Assist in creating and organizing sales materials, presentations, and proposals tailored to the needs of potential customers.

Schedule Meetings: Arrange and coordinate meetings between qualified leads and sales representatives, ensuring all necessary information is communicated beforehand.

Follow-up: Manage follow-up communications with prospects to keep them engaged until the sales team takes over.

Customer Relationship Management (CRM):

Maintain Salesforce Database: Enter and manage prospect information in the Salesforce system, ensuring data accuracy and timeliness.  Collaborate with Salesforce administrators.

Track Interactions: Log all customer interactions and update Salesforce with detailed notes on conversations, status, and next steps.

Report Generation: Generate regular reports on lead generation activities, pipeline status, and conversion rates for review by the sales team and management.

Continuous Improvement:

Training and Development: Participate in ongoing training sessions to improve industry knowledge, sales techniques, and product understanding.

Process Optimization: Identify and recommend improvements to the lead generation process to increase efficiency and effectiveness.

Adapt to Changes: Stay flexible and adaptable to changes in the industry, customer behavior, and company strategies

Required Qualifications / Experience / Knowledge (please do not apply unless you possess the skills listed below):

• A minimum of 2 years of sales to SMB and Enterprise customers
• Demonstrated technical aptitude and superior communication skills
• Strong virtual (remote) selling experience (Inside Sales / Sales 2.0)
• Solid organizational skills, and a proven track record of meeting business objectives
• High degree of professionalism, with a confident, assertive style
• Highly self-motivated and self-starter
• Acute awareness as to what makes you successful
• Relentless pursuit of excellence and success e.g. competitive personality
• Trustworthy and ethical, energetic and empathetic
• Critical thinking and problem-solving skills
• Ability to work in a deadline-driven, fast-paced environment while maintaining a high level of quality
• Ability to demonstrate a high degree of flexibility, easily adapting to changing priorities
• Ability to pass a background check may also be required.
• Occasional travel is required
• Very good command of the English language (spoken and written), and excellent typing skills
• Proficient with Google Office Suite

A competitive compensation package is offered based on qualifications:

• Private health insurance
• Wellbeing program – Sport Master
• Free beverages and snacks
• Social events / team buildings
• Diverse and inclusive environment
• Location: Skopje, Macedonia
• Compensation: Based on experience

Location: Skopje, N. Macedonia

Seniority: Mid-Senior Level

Employment type: Full-time, 2-4 pm to 11 pm – 1 am, Monday through Friday (some days are flexible)

Job function/department: Operations

Reports to: Operations Manager (Operations)

About Front Logix Solutions:

Located in Santa Monica, California, USA, and Skopje, Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses worldwide with next-gen customer experience and customer care services that streamline the way companies engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to develop workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for more extended periods, all while reducing operational costs.

Position Summary:

The Workforce Analyst and WFM Solution Implementation Specialist is responsible for maximizing resources to ensure the right numbers of agents are in the right place at the right time through scheduling and real-time intraday management, as well as guiding clients through the setup and implementation process, understanding their unique needs, and providing training and support. We are seeking a dedicated and customer-focused Workforce Analyst and WFM Solution Implementation Specialist to ensure a seamless and successful experience for our clients. This position requires a strong understanding of call planning, forecasting, managing demand, and capacity concepts in a contact center environment.

The ideal candidate should have strong communication skills, project management expertise, and a passion for delivering exceptional customer experiences.

Required Qualifications / Experience / Knowledge:

• Minimum two years of experience as a WFM Analyst or in WFM implementation and training.
• Strong project management skills, capable of handling multiple client processes simultaneously.
• Proficient in English, with excellent communication and interpersonal skills.
• Technical aptitude with familiarity in SaaS products and technologies.
• Experience in solution training and client support.
• Proficiency in collaboration tools and CRM software.
• At least two years of contact center experience, including expertise in forecasting, scheduling, and real-time adherence.
• Demonstrated ability to solve complex problems with multiple solutions.
• Hands-on experience with software implementation.
• Ability to maintain professional relationships at all organizational levels.
• Knowledge of key contact center metrics like service levels, adherence, and shrinkage.
• Flexibility to work in a 24/7/365 call center environment, including irregular hours.
• Experience in managing competing client needs and effectively prioritizing tasks.
• Strong proficiency in MS Office, especially Excel.
• Excellent time management skills for a dynamic, fast-paced setting.

Duties and Responsibilities: 

• Communicating with clients throughout the software customization process for feedback and approval.
• Customizing software systems based on individual client needs and specifications.
• Ensuring awareness of key deliverables and project milestones among the project team.
• Providing cost and time estimates for additional client customizations.
• Being proactive, hardworking, and deadline-oriented in a fast-paced, dynamic environment.
• Developing strategic roadmaps for new technology implementations, aligning with deadlines, budgets, and client needs.
• Guiding technical system configuration, optimization, and maintenance company-wide.
• Providing technical support and feedback throughout the implementation life cycle.
• Collaborating directly with project managers and business leaders to achieve implementation goals.
• Analyzing and reporting on contact volumes and handling times in a multi-skilled contact center.
• Creating schedules to meet service level, sales, abandonment, training, and budgetary goals.
• Adjusting weekly schedules based on forecasted contact volume and handle times.
• Approving and scheduling time off and overtime, considering forecasts and intraday needs.
• Maintaining annual vacation schedules, balancing forecasts, and training requirements.
• Gathering and analyzing data for shift/holiday bids and managing their production and distribution.
• Ensuring goals for service level, abandonment, occupancy, and cost per minute are met by adjusting schedules as needed.
• Monitoring real-time service levels, queue volumes, and agent availability to support service targets.
• Scheduling training, meetings, and other off-phone activities based on forecast and intraday statistics.
• Shifting contact volume intraday between workgroups and contact centers.
• Creating custom management reports and tracking statistics for department pilots and projects.
• Maintaining and distributing departmental productivity reports and managing agent information in databases.
• Processing attendance, tracking, and payroll with high accuracy and timeliness.
• Creating and distributing WFM Daily Productivity and Agent Adherence reports.
• Participating in WFM daily standup sessions and distributing Hourly Productivity Updates.
• Executing project plans to ensure timely and budget-compliant completion of implementation phases.
• Communicating with stakeholders to identify and resolve issues during the implementation process.
• Managing all aspects of implementation projects, including planning, organizing, overseeing workflow, and communicating progress.
• Monitoring performance metrics to ensure goal attainment during implementation.
• Conducting solution training and post-implementation audits for effectiveness.

A competitive compensation package is offered based on qualifications:

• Private health insurance
• Vacation and paid holidays
• Wellbeing program – Sport Master
• Free beverages and snacks
• Social events / team buildings
• Diverse and inclusive environment
• Location: Skopje, Macedonia
• Compensation: Based on experience

Location: Skopje, N. Macedonia

Seniority: Mid-level

Employment type: Full-time, Monday through Friday

Job function/department: Marketing

Reports to: Marketing Director

About Front Logix Solutions:

Located in Santa Monica California USA and Skopje, N Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

We are looking for a versatile Marketing Content Writer and LinkedIn Sales Navigator Specialist who can craft compelling content that resonates with our target audience and manage our LinkedIn sales efforts to generate leads.

As a Marketing Content Writer and LinkedIn Sales Navigator Specialist, you will need to have a strong background in content creation, a solid understanding of LinkedIn as a sales tool, and basic graphic design skills to enhance the visual appeal of our content. If you are passionate about digital marketing, lead generation, and growth,  and have a track record of success, we invite you to join our team and contribute to the company’s continued growth and success.

Duties and Responsibilities:

Content Creation:

• Develop, write, and edit high-quality content for various marketing channels, including blog posts, email campaigns, social media, website copy, and lead magnets (whitepapers, case studies, guides, infographics, etc.).
• Tailor content to different stages of the buyer’s journey, ensuring it aligns with our brand voice and marketing objectives.
• Research industry trends, competitors, and audience preferences to create relevant and engaging content.
• Collaborate with the marketing team to brainstorm and develop content strategies.

• Design basic graphics for social media posts, email campaigns, and other digital marketing materials using tools like Canva.
• Ensure all visual content aligns with our brand guidelines and enhances the overall appeal of our marketing materials.

LinkedIn Sales Navigator Management:

• Use LinkedIn Sales Navigator to identify and connect with potential leads, prospects, and partners.
• Create and manage personalized outreach campaigns to engage with prospects, nurture relationships, and convert them into leads.
• Monitor and analyze LinkedIn engagement metrics to refine strategies and improve outreach effectiveness.
• Stay updated on LinkedIn best practices and algorithm changes to optimize our sales efforts.
• Work closely with the marketing and sales teams to align content and LinkedIn strategies with broader business goals.
• Provide regular updates on LinkedIn outreach progress and content performance to the management team.

Required Qualifications / Experience / Knowledge:

• Minimum 2 years of proven working experience in social media marketing or as a digital marketing specialist, content writer, copywriter, or similar role in marketing.
• Hands-on experience with LinkedIn Sales Navigator and a strong understanding of LinkedIn as a B2B sales tool.
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and a good understanding of major marketing channels
• Strong research skills and the ability to quickly grasp new topics and industry trends.
• Ability to work independently and in a team and manage multiple projects simultaneously.
• Creative mindset with the ability to generate fresh ideas for content and outreach strategies.
• Positive attitude, customer-oriented with good multitasking and organizational ability, and a keen eye for detail.
• Fluency in English and excellent and creative writing skills
• Degree in Communications, Marketing, Business, New Media or Public Relations or similar

What we offer:

• Private health insurance
• Vacation and paid holidays
• Wellbeing program – Sport Master
• Free beverages and snacks
• Social events / team buildings
• Diverse and inclusive environment
• Location: Skopje, Macedonia
• Compensation: Based on experience

Location: Skopje, N. Macedonia

Seniority: Mid-level

Employment type: Full-time 2 pm to 10 pm, Monday through Friday

Job function/department: Operations

Reports to: VP of Sales

About Front Logix Solutions:

Located in Santa Monica California USA and Skopje, N Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

We are currently seeking a well-qualified Account Executive (AE) who is highly motivated and skilled to develop and close new business.  Identify and qualify prospects and close new logos within an assigned geographic territory in the USA and EU markets and through both direct and indirect channel sales activities. Respond to inbound web leads, and work with new and established prospect lists to develop a sales pipeline to meet annual quota objectives. The position will require intimate knowledge of our Business Process Outsourcing (BPO) services and a strong commitment to customer success.

This is a full-time position.  Work can be performed from our office or remotely from your home office after completing sales training. The position will require the candidate to work flexible/multi shifts to accommodate 8 am to 5 pm working hours for the US market, initially starting from 2 pm-10 pm, Monday through Friday.

Duties and Responsibilities (but not limited to):

• Demonstrated knowledge regarding Front Logix services selling and high-level understanding of contact center, and the business needs and issues they solve; able to clearly articulate service solutions and benefits that provide relevant value
• Provides initial engagement with prospects using a strategic “consultative” and “trusted advisor” approach, asking probing questions that identify a customer’s business needs and gaps
• Performs prospect account research, profiling industry verticals to identify opportunities
• Ability to develop leads generated from Marketing activities
• Ability to lead prospecting activities generating a qualified pipeline
• Meet or exceed monthly, quarterly, and annual new logo lead and sales objectives
• Selling and closing multiple deals per month
• Selling direct and through strategic partners
• Effectively close business via remote sales campaigns
• Be the front line of all customer presentations, proposals, and final agreement negotiations
• Superior customer services skills with a focus on building customer loyalty, play a significant role in winning existing client renewals
• Planning and Process Discipline – Complies fully with sales policies, processes, and procedures on a timely basis to achieve consistency, predictability, and accuracy:  Prospective customer analysis; Forecast accuracy; effective use of company’s CRM system for 100% transparency of all activities; Pipeline build activities
• Accountability for Results – Monitors, manages and achieves critical growth metrics; qualifying leads, quota achievement
• Delivers results – Has a track record of making/exceeding quota
• Presentation and Communication skills – listen attentively and asks thoughtful questions

Required Qualifications / Experience / Knowledge:

(please do not apply unless you possess the skills listed below)

• A minimum of 2 years of sales to SMB and Enterprise customers
• Demonstrated technical aptitude and superior communication skills
• Strong virtual (remote) selling experience (Inside Sales / Sales 2.0)
• Solid organizational skills, and a proven track record of meeting business objectives
• High degree of professionalism, with a confident, assertive style
• Highly self-motivated and self-starter
• Acute awareness as to what makes you successful
• Relentless pursuit of excellence and success e.g. competitive personality
• Trustworthy and ethical, energetic and empathetic
• Critical thinking and problem-solving skills
• Ability to work in a deadline-driven, fast-paced environment while maintaining a high level of quality
• Ability to demonstrate a high degree of flexibility, easily adapting to changing priorities
• Ability to pass a background check may also be required.
• Occasional travel is required
• Very good command of the English language (spoken and written), and excellent typing skills
• Proficient with Google Office Suite

A competitive compensation package is offered based on qualifications:

• Healthcare coverage, private insurance
• Vacation and paid holidays
• Location: Skopje Macedonia
• Compensation: Based on experience

Location: Skopje, N. Macedonia

Seniority: Junior to Mid-level

Employment type: Full-time start from 12pm – 4 pm to 9 pm – 1 am, Monday through Friday

Job function/department: Customer Service

Reports to: Team Lead (Operations)

About Front Logix Solutions:

Located in Santa Monica California, USA and Skopje, N. Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

The Customer Experience Representative (CXR) is responsible for effectively and professionally servicing Front Logix’s clients’ products and services, as specified by the client’s project. The CXR is highly motivated and skilled in critical and creative thinking. The CXR will engage with the Client’s customers, identify pain points and the factors that influence a customer to make a purchase decision, and will provide management with suggestions and ideas to improve processes based on customer feedback. CXR responsibilities will be to handle client’s customer calls, emails, SMS, and other customer communication channels as required. Additional responsibilities include but are not limited to;  calling a list of vendors to ask for tracking numbers and entering them into the client’s system. If looking for a part, call vendors per each order in the queue to check stock and complete the sourcing form.

Work will be performed from our office.

Duties and Responsibilities:

• Conversational English and ability to navigate Google search
• Be able to call and speak to vendors
• Be creative and be able to ask appropriate questions
• Responding to customer/vendor calls, emails, and live chat inquiries
• Leverage the internal knowledge base to quickly answer inquiries
• Proficient in email, Slack, or any chat; understanding of basic live chat and service technology for fielding client/customer requests
• Enjoy problem-solving and creative thinking to identify new ways to solve customer challenges, finding the right balance between prioritization, risk, speed, and cost
• Respond to inbound client requests
• Data Entry into the tracking system; complete client documentation once the task is complete
• Meet personal/client service team sales targets and call-handling quotas
• Experience in back-office responsibilities, keeping records of customer interactions, processing customer accounts, and filing documents
• Follow communication procedures, guidelines, and policies
• Handles all consumer interactions in a prompt, professional, and friendly manner while collecting all necessary information for the company
• Provides accurate information to customers
• Responsible for answering incoming calls promptly and in accordance with established call-handling procedures
• Functions well as a team member –  works in conjunction with management and peers toward achievement of company, department, team, and personal goals
• Provides accurate translation of the customer contact, from the phone to the computer system.
• Ensures that he/she is equipped with all tools necessary for this position
• Responsible to be logged in and available for calls 97% of his/her shift, excluding breaks and lunch
• Interacts with fellow team members to enhance project performance
• Works on special projects and performs other duties as assigned
• Adheres to all company policies and procedures

Required Qualifications / Experience / Knowledge:

• 1+ years of relevant customer experience or customer support (contact center or BPO experience)
• Experience in customer service, outbound calls, product sourcing, purchasing, data entry
• Demonstrated ability to work independently and initiate activities, think creatively when trying to find alternate sources, set priorities, manage multiple priorities, and deliver on-time results
• A self-starter with excellent research and time-management skills
• Strong communication skills (both oral and written) to engage and collaborate with clients, vendors, and upper-level management
• Strong phone contact handling skills and active listening
• Email, Google Search, communication tools
• Usage of any phone system (e.g. Dialpad VOIP)
• Be proactive, holistic, engaged, creative, collaborative
• High School Diploma or Equivalent

A competitive compensation package is offered based on qualifications:

• Private health insurance
• Vacation and paid holidays
• Wellbeing program – Sport Master
• Free beverages and snacks
• Social events / team buildings
• Diverse and inclusive environment
• Location: Skopje, Macedonia
• Compensation: Based on experience

Position: Accounting Assistant

Location: Skopje Macedonia

Seniority: Middle to Senior level

Employment type: Full-time 3 pm to 11 pm – Skopje, Monday through Friday

Job function/department: Finance

Reports to: Operations Director

About Front Logix Solutions:

Located in Santa Monica, California, USA, and Skopje, Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses worldwide with next-gen customer experience and customer care services that streamlines the way companies engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to develop workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for more extended periods, all while reducing operational costs.

Position Summary:

We are looking for an experienced and detail-oriented accounting assistant to join our accounting team.  The ideal candidate has solid communication, technology, organizational and analytical skills, and is skilled to provide financial, administrative, and clerical services.

Duties include managing accounts payable and receivable functions, ensuring accurate classification of transactions and maintenance of account balances. Preparing financial statements, supporting month-end/year-end close processes, and ensuring compliance with GAAP principles. Reconcile tax returns to books, provide technical support to enhance efficiency, and update accounting systems and procedures as needed.

Duties and Responsibilities: 

• Oversee accounts payable and receivable
• Verify all transactions are properly classified
• Maintain account balances
• Prepare financial statements and support month-end/year-end close process
• Ensure accrual basis financial reporting (GAAP principles)
• Reconcile tax returns to books
• Provide technical support and recommendations to increase efficiencies
• Review and update accounting systems and procedures
• Tech-savvy especially with accounting and project management software
• Strong knowledge of QuickBooks Desktop and Bill.com
• Advanced MS Excel skills including pivot tables
• Accuracy and attention to detail
• Aptitude for numbers and quantitative skills
• Ability to meet communicated schedules and deadlines

Required Qualifications / Experience / Knowledge:

• Bachelor’s degree, preferably in accounting or finance
• English language proficiency
• Excellent verbal and written communications skills
• Basic understanding of Generally Accepted Accounting Principles (GAAP)
• 3+ years’ experience in accounting
• Tech-savvy especially with accounting and project management software
• Strong knowledge of QuickBooks Desktop and Bill.com
• Advanced MS Excel skills including pivot tables
• Accuracy and attention to detail
• Aptitude for numbers and quantitative skills
• Ability to meet communicated schedules and deadlines
• QuickBooks Premier Desktop hosted on Right Networks
• QuickBooks Online
• QuickBooks Assisted Payroll
• ADP Run Payroll
• TSheets
• Tallie
• Bill.com
• Asana
• Jotforms
• Notion
• HelloSign
• HelloFax
• Earth Class Mail

A competitive compensation package is offered based on qualifications:

• Private health insurance
• Vacation and paid holidays
• Wellbeing program – Sport Master
• Free beverages and snacks
• Social events / team buildings
• Diverse and inclusive environment
• Location: Skopje, Macedonia
• Compensation: 800 EUR

Location: Skopje, N. Macedonia

Seniority: Junior to Mid-level

Employment type: Full-time start from 12pm – 4 pm to 9 pm – 1 am, Monday through Friday

Job function/department: Customer Service

Reports to: Team Lead (Operations)

About Front Logix Solutions:

Located in Santa Monica California, USA and Skopje, N. Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

The Customer Experience Representative (CXR) is responsible for effectively and professionally servicing FrontLogix’s clients’ products and services, as specified by the client’s project. The CXR is highly motivated and skilled in critical and creative thinking. The CXR will engage with the Client’s customers, identify pain points and the factors that influence a customer to make a purchase decision, and will provide management with suggestions and ideas to improve processes based on customer feedback. CXR responsibilities will be to handle client’s customer calls, emails, SMS, and other customer communication channels as required. Additional responsibilities include but are not limited to;  calling a list of vendors to ask for tracking numbers and entering them into the client’s system. If looking for a part, call vendors per each order in the queue to check stock and complete the sourcing form.

Work will be performed from our office.

Duties and Responsibilities:

• Proficiency in both English and Spanish is essential, along with the ability to engage in conversational dialogue and navigate Google search effectively.
• Be able to call and speak to vendors
• Be creative and be able to ask appropriate questions
• Responding to customer/vendor calls, emails, and live chat inquiries
• Leverage the internal knowledge base to quickly answer inquiries
• Proficient in email, Slack, or any chat; understanding of basic live chat and service technology for fielding client/customer requests
• Enjoy problem-solving and creative thinking to identify new ways to solve customer challenges, finding the right balance between prioritization, risk, speed, and cost
• Respond to inbound client requests
• Data Entry into the tracking system; complete client documentation once the task is complete
• Meet personal/client service team sales targets and call-handling quotas
• Experience in back-office responsibilities, keeping records of customer interactions, processing customer accounts, and filing documents
• Follow communication procedures, guidelines, and policies

Required Qualifications / Experience / Knowledge:

• 1+ years of relevant customer experience or customer support (contact center or BPO experience)
• Experience in customer service, outbound calls, product sourcing, purchasing, data entry
• Demonstrated ability to work independently and initiate activities, think creatively when trying to find alternate sources, set priorities, manage multiple priorities, and deliver on-time results
• A self-starter with excellent research and time-management skills
• Strong communication skills (both oral and written) to engage and collaborate with clients, vendors, and upper-level management
• Strong phone contact handling skills and active listening
• Email, Google Search, communication tools
• Usage of any phone system (e.g. Dialpad VOIP)
• Be proactive, holistic, engaged, creative, collaborative
• High School Diploma or Equivalent

A competitive compensation package is offered based on qualifications:

• Private health insurance
• Vacation and paid holidays
• Wellbeing program – Sportmaster
• Free beverages and snacks
• Social events / team buildings
• Diverse and inclusive environment
• Location: Skopje, Macedonia
• Compensation: Based on experience

Location: Skopje, N. Macedonia

Seniority: Junior to Mid-level

Employment type: Full-time start from 12pm – 4 pm to 9 pm – 1 am, Monday through Friday

Job function/department: Customer Service

Reports to: Team Lead (Operations)

About Front Logix Solutions:

Located in Santa Monica California, USA and Skopje, N. Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

The Customer Experience Representative (CXR) is responsible for effectively and professionally servicing FrontLogix’s clients’ products and services, as specified by the client’s project. The CXR is highly motivated and skilled in critical and creative thinking. The CXR will engage with the Client’s customers, identify pain points and the factors that influence a customer to make a purchase decision, and will provide management with suggestions and ideas to improve processes based on customer feedback. CXR responsibilities will be to handle client’s customer calls, emails, SMS, and other customer communication channels as required. Additional responsibilities include but are not limited to;  calling a list of vendors to ask for tracking numbers and entering them into the client’s system. If looking for a part, call vendors per each order in the queue to check stock and complete the sourcing form.

Work will be performed from our office.

Duties and Responsibilities:

• Conversational English and ability to navigate Google search
• Be able to call and speak to vendors
• Be creative and be able to ask appropriate questions
• Responding to customer/vendor calls, emails, and live chat inquiries
• Leverage the internal knowledge base to quickly answer inquiries
• Proficient in email, Slack, or any chat; understanding of basic live chat and service technology for fielding client/customer requests
• Enjoy problem-solving and creative thinking to identify new ways to solve customer challenges, finding the right balance between prioritization, risk, speed, and cost
• Respond to inbound client requests
• Data Entry into the tracking system; complete client documentation once the task is complete
• Meet personal/client service team sales targets and call-handling quotas
• Experience in back-office responsibilities, keeping records of customer interactions, processing customer accounts, and filing documents
• Follow communication procedures, guidelines, and policies

Required Qualifications / Experience / Knowledge:

• 1+ years of relevant customer experience or customer support (contact center or BPO experience)
• Experience in customer service, outbound calls, product sourcing, purchasing, data entry
• Demonstrated ability to work independently and initiate activities, think creatively when trying to find alternate sources, set priorities, manage multiple priorities, and deliver on-time results
• A self-starter with excellent research and time-management skills
• Strong communication skills (both oral and written) to engage and collaborate with clients, vendors, and upper-level management
• Strong phone contact handling skills and active listening
• Email, Google Search, communication tools
• Usage of any phone system (e.g. Dialpad VOIP)
• Be proactive, holistic, engaged, creative, collaborative
• High School Diploma or Equivalent

A competitive compensation package is offered based on qualifications:

• Private health insurance
• Vacation and paid holidays
• Wellbeing program – Sport Master
• Free beverages and snacks
• Social events / team buildings
• Diverse and inclusive environment
• Location: Skopje, Macedonia
• Compensation: Based on experience