Workforce decisions become operational action
FrontLogix operationalizes workforce workflows across CRM environments enabling supervisors and teams to execute real-time operational decisions where work actually happens.
Built by the team behind Monet (acquired by Verint).
Reduce operational friction
Eliminate delayed decisions
Keep workforce execution connected to customer operations
See workforce decisions in action
FrontLogix connects workforce intelligence with customer operations so supervisors and teams can see, decide, and act in real time, without switching systems.
View schedules and adherence directly within operational workflows
Get instant alerts when performance shifts
Trigger operational actions in real time
Keep workforce execution connected to customer operations
Workforce visibility is only the beginning. FrontLogix turns workforce signals into operational execution.
A schedule changes. Customer operations never see it.
Performance drops. Supervisors react too late.
Agents switch systems just to understand what changed.
Customers feel the delay immediately.
Workforce planning and customer operations are disconnected
Workforce systems plan the work. CRM platforms execute customer operations. But the operational workflow between them is still fragmented.
FrontLogix is the operational workforce Intelligence layer connecting WFM and CRM environments
FrontLogix connects workforce management and customer operations into a single operational execution layer, enabling teams to see workforce intelligence, orchestrate workflows, and act in real time without operational friction.
Not just visibility. Not just integration. Full operational execution.
Schedule changes flow directly into operations.
Performance issues surface the moment they begin.
Agents no longer jump between systems.
Delays are resolved before customers feel them.
From workforce visibility to real-time execution
FrontLogix products bring workforce intelligence directly into your CRM, so teams can see, decide, and act without switching systems.
WFMLink
Bring workforce intelligence into CRM
what it does
WFMLink operationalizes workforce workflows across CRM environments by connecting schedules, adherence, and workforce actions directly to customer operations.
Key capabilities
Workforce schedules inside CRM
Real-time adherence visibility
Shift changes and PTO workflows
Workforce insights for supervisors
Outcome
Your team always knows the workforce picture. Inside the tool they’re already in.
RTALink
Turn real-time workforce signals into action
what it does
RTALink transforms real-time workforce signals into operational actions so supervisors can intervene immediately when performance shifts.
Key capabilities
Real-time agent status and activity
Supervisor alerts and notifications
Immediate intervention workflows
Messaging and response actions
Outcome
When performance drops, supervisors don’t find out later. They act now.
Why FrontLogix is different
|
Category
|
What they do
|
where they stop
|
|---|---|---|
|
WFM tools
|
Plan workforce
|
No execution
|
|
Adapters
|
Move data
|
No decisions
|
|
Workflow tools
|
Manage tasks
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No workforce context
|
|
Manual Processes
|
Bridge the gap
|
Burn the team out
|
|
Connect + Orchestrate + Decide + Act
|
--
|
FrontLogix is the only solution that turns workforce data into real-time operational action inside your CRM
What changes when your systems finally work together
For Agents
No more switching between systems
Clear schedules and adherence visibility in one workflow
Less time on admin and manual coordination
Faster responses and fewer workflow interruptions
More time focused on customers
For Supervisers
Make faster operational decisions when performance shifts
See real-time workforce activity without chasing data
Act on workforce signals before they impact service levels
Reduce operational delays and coordination overhead
Improve workforce execution across customer operations
The result:
higher schedule adherence, better service levels, and more consistent customer experiences.
We’ve lived This Problem.
Now we’ve built The Solution.
FrontLogix combines deep workforce expertise with tools that bring those decisions into real-time execution workflows. Our managed services help organizations optimize workforce operations and operational execution workflows powered by FrontLogix.
Built by WFM pioneers with decades of operational experience
FrontLogix was founded by the team behind Monet, one of the first cloud workforce management platforms, later acquired by Verint. We built FrontLogix because we experienced firsthand how disconnected workforce and customer operations slow teams down. We understand both:
Workforce systems
Customer operations
That’s why we built the layer between them.
Your Team Should Serve Customers. Not Navigate Systems.
WFMLink is the workforce operations layer inside your CRM. WFMLink brings schedules, adherence, and workforce actions directly into your CRM, so teams stay focused on customers, not systems.
Your Team Should Serve Customers. Not Navigate Systems.
WFMLink is the workforce operations layer inside your CRM. WFMLink brings schedules, adherence, and workforce actions directly into your CRM, so teams stay focused on customers, not systems.
Experience Personalized Excellence: Your Way, Every Time
In an industry saturated with one-size-fits-all solutions, we stand out by crafting dynamic, personalized services that cater precisely to your requirements. Our commitment to excellence is unwavering, ensuring top-tier service levels at every step.
WFM-Managed Services
Struggling with workforce management? FrontLogix offers comprehensive WFM-managed services, providing expert solutions for staffing, scheduling, and time challenges. With over 15 years of experience, we ensure a productive and efficient workforce.
Customer Experience
Exceptional customer experience is key for successful businesses. Shift towards customer-centric models with reliable partners like us for excellent customer care. Explore remote call centers and outsourcing to prioritize your customers.
Digital Customer Support
Digital Customer Support is essential for a fantastic customer experience. In the digital age, customers expect quick solutions through phone, chatbots, social media, email, and more. Understand your customers, listen, and act on their feedback to boost satisfaction and success.
Training and Development
Empower your team with our trusted Employee and Customer Training & Development Services. With 15 years of BPO expertise and workforce optimization, we invest in your success.
Quality Management
Transform your Call or Contact Center into a hub of exceptional customer experiences with FrontLogix. Our tailored solutions enhance satisfaction, streamline operations, and boost revenue. Trust us for continuous improvement and increased customer loyalty.
Experience Personalized Excellence: Your Way, Every Time
In an industry saturated with one-size-fits-all solutions, we stand out by crafting dynamic, personalized services that cater precisely to your requirements. Our commitment to excellence is unwavering, ensuring top-tier service levels at every step.
WFM-Managed Services
Struggling with workforce management? FrontLogix offers comprehensive WFM-managed services, providing expert solutions for staffing, scheduling, and time challenges. With over 15 years of experience, we ensure a productive and efficient workforce.
Customer Experience
Exceptional customer experience is key for successful businesses. Shift towards customer-centric models with reliable partners like us for excellent customer care. Explore remote call centers and outsourcing to prioritize your customers.
Digital Customer Support
Digital Customer Support is essential for a fantastic customer experience. In the digital age, customers expect quick solutions through phone, chatbots, social media, email, and more. Understand your customers, listen, and act on their feedback to boost satisfaction and success.
Training and Development
Empower your team with our trusted Employee and Customer Training & Development Services. With 15 years of BPO expertise and workforce optimization, we invest in your success.
Quality Management
Transform your Call or Contact Center into a hub of exceptional customer experiences with FrontLogix. Our tailored solutions enhance satisfaction, streamline operations, and boost revenue. Trust us for continuous improvement and increased customer loyalty.
Contact Center AI
Why choose WFM services from FrontLogix?
After developing an industry-leading WFM solution ‒ used by thousands of CX disruptors ‒ we have leveraged our experience to create a BPO built around WFM principles: FrontLogix. Our partners benefit from our decades-long experience as pioneers in workforce management through labor forecasting and scheduling, development of scheduling rules, identification and implementation of best practices, and our large pool of tactical knowledge. In short, you will get services that are truly optimized to land you the right number of agents at the right time, delivering superb CX while keeping costs low.
Why choose WFM services from FrontLogix?
Our partners benefit from our decades-long experience as pioneers in workforce management through labor forecasting and scheduling, development of scheduling rules, identification and implementation of best practices, and our large pool of tactical knowledge.
CI + CS = CX
Top-to-bottom solutions for the entire customer experience equation.
Support customer interactions, provide mind-blowing customer support, and create unique customer experiences!
Because experience is EVERYTHING!
Providing your customers an amazing experience means increased sales, greater loyalty, and more referrals as they share their experience with their friends!
Tailored specifically to your company
Customized solutions based on your industry and business needs
Most importantly, we believe that making your customers feel heard is one of the best ways to outperform the competition.
Tailored specifically to your company
Customized solutions based on your industry and business needs
Most importantly, we believe that making your customers feel heard is one of the best ways to outperform the competition.
Want to understand your customers but don’t know where to start?
Let us help.
Want to understand your customers but don’t know where to start? Let us help.
At any moment, a customer can interact with your brand. You might not control the entire customer journey, but you can manage the touchpoints with the right solutions. Also, you can learn your customers’ intentions, motivations, pain points, and why they choose your company above your competitors. We help collect and analyze this data to identify how they feel at each interaction and patterns you can utilize.
Understanding customer behavior and experience at each stage of the customer’s journey is an essential part of your business. Knowing your customer is crucial for turning business insights into business strategies. Understanding customer behavior, how they interact with your brand, and how they make their purchase decisions are crucial to improving your long-term strategy.
Your customers are the ones who choose where, how, when, how often, and in what manner they will interact with you. You only have one choice, to respond adequately. FrontLogix is here to promptly address all issues – no matter the place, the way, and the time.
Voice, text, email, messaging, video – your customers will use a variety of channels and expect you to be present at any time. This is what we do. Our trained representatives respond quickly to customer queries, answer comprehensively, and seamlessly transition between platforms to ensure customers always feel comfortable and valued.
Outstanding customer support means accommodating customers who want to speak with a human representative instead of a chatbot. Bots are frustrating, and customers hate them, which can fundamentally damage your brand. Frontlogix provides intelligent, trained, and equipped representatives alongside automation solutions to pick up the conversation at any point.
Analyzing your customers is the key to your success. How they have behaved in the past and how they behave now predicts how they will behave in the future. FrontLogix provides an in-depth analysis of your customer’s decision-making process. We help you understand their choices and suggest ways to optimize and improve to better meet their needs.
Lack of connection between communication systems leads to disconnected customer experiences. Disconnected customer experiences equal unhappy customers. Frontlogix provides seamless multi-channel operations, so your customers can get their answers at any given moment on any desired platform.
Relationships
