See Your Schedule Without Leaving Salesforce
Your agents get their schedules where they work. No more screen switching or missed shifts. Live updates from your WFM platform appear in your CRM dashboard.
How WFMLink works?
WFMLink is the bridge between your existing Workforce Management (WFM) system and your Customer Relationship Management (CRM) platform. It directly brings agent scheduling, adherence, and performance KPIs
Stay on Track with Real-Time Adherence
WFMLink alerts agents and managers about schedule deviations, inside the CRM. Monitor adherence without logging into another system.
Request Time Off, Swap Shifts - Right Where You Work
Enable agent empowerment with direct access to shift change and PTO workflows. All requests sync back into your WFM engine.
Bring Your Own WFM
No need to rip and replace. We work with the WFM system you already have, whether it’s Verint, Aspect, Genesys, Calabrio, or others.
Key Features at a Glance
Monitor current agent activity, upcoming events, and schedule adherence in real time.
Submit, view status (approved / pending / rejected) and review history directly inside the app.
- Secure, role-based access to WFM data
- Configurable dashboards and utility bar widgets
- Works seamlessly across multiple CRM platforms
Live adherence dashboards and staffing visibility inside the CRM.
- Time-off and schedule-change approvals.
- Upcoming items: Next scheduled activities at a glance.
Live agent KPIs for the day (calls completed, Average Speed of Answer, Average Handle Time / after-call wrap up, % schedule adherence, etc.).
Secure. Scalable. Seamless.
Enterprise-ready integration with OAuth, SSO, role-based permissions and SOC 2 Type II compliance built in from day one.
Bring WFM Into CRM, and Watch Productivity Take Off
One workspace for schedules, status and KPIs. WFMLink puts schedules, adherence and performance where agents already work. Start accelerating performance. Bring your WFM into your CRM with WFMLink.
FAQs
Verint, Aspect, Genesys, Calabrio, and others via API integration.
Yes. WFMLink is optimized for Lightning, also compatible with other CRMs.
It’s a software license, and optional managed services. You provide the system access, we handle the rest.
Typical deployments go live in days, not weeks.
Yes. PTO, shift swaps, and exception workflows are all included.