FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing AI in CX: Game-changer or just hype? AI in CX: Game-changer or just hype? • March 11, 2025 FrontLogix Solutions Announces New Partnership with Verint to Deliver WFM Managed and Consulting Services FrontLogix Solutions Announces New Partnership with Verint to Deliver WFM Managed and Consulting Services • March 3, 2025 Is AI taking over contact centers? Is AI taking over contact centers? • February 14, 2025 AI in CX: Game-changer or just hype? AI in CX: Game-changer or just hype? • March 11, 2025 FrontLogix Solutions Announces New Partnership with Verint to Deliver WFM Managed and Consulting Services FrontLogix Solutions Announces New Partnership with Verint to Deliver WFM Managed and Consulting Services • March 3, 2025 Is AI taking over contact centers? Is AI taking over contact centers? • February 14, 2025 Post-Holiday Customer Engagement: Strategies for Retention Success Post-Holiday Customer Engagement: Strategies for Retention Success • December 11, 2024 Customer Expectations During the Holiday Season and How to Manage High Demand Customer Expectations During the Holiday Season and How to Manage High Demand • November 27, 2024 Stress-Free Black Friday Customer Support: 5 Strategies to Handle Holiday Demand Spikes Without Breaking a Sweat Stress-Free Black Friday Customer Support: 5 Strategies to Handle Holiday Demand Spikes Without Breaking a Sweat • November 15, 2024 AI in CX: Game-changer or just hype? AI in CX: Game-changer or just hype? • March 11, 2025 Is AI taking over contact centers? Is AI taking over contact centers? • February 14, 2025 Post-Holiday Customer Engagement: Strategies for Retention Success Post-Holiday Customer Engagement: Strategies for Retention Success • December 11, 2024 Customer Expectations During the Holiday Season and How to Manage High Demand Customer Expectations During the Holiday Season and How to Manage High Demand • November 27, 2024 Stress-Free Black Friday Customer Support: 5 Strategies to Handle Holiday Demand Spikes Without Breaking a Sweat Stress-Free Black Friday Customer Support: 5 Strategies to Handle Holiday Demand Spikes Without Breaking a Sweat • November 15, 2024 What is Workforce Optimization (WFO) in Contact Centers? What is Workforce Optimization (WFO) in Contact Centers? • November 13, 2024 Forecast Smarter, Not Harder: Transition your Contact Center Forecasting from Spreadsheets to WFM Solution Forecast Smarter, Not Harder: Transition your Contact Center Forecasting from Spreadsheets to WFM Solution • November 5, 2024 Leaving the WFM Gates Unguarded: Why Effective Workforce Management Matters Leaving the WFM Gates Unguarded: Why Effective Workforce Management Matters • October 25, 2024 Maximizing Workforce Efficiency: Essential Integrations for Your WFM Solution Maximizing Workforce Efficiency: Essential Integrations for Your WFM Solution • October 10, 2024 Why Schedule Adherence Is Essential for Your Contact Center Why Schedule Adherence Is Essential for Your Contact Center • October 4, 2024 Why Schedule Adherence Is So Important for Contact Center Agents Why Schedule Adherence Is So Important for Contact Center Agents • September 30, 2024 Boosting Contact Center Efficiency: The Power of WFM Tools and Managed Services Boosting Contact Center Efficiency: The Power of WFM Tools and Managed Services • September 13, 2024
