FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing Stress-Free Black Friday Customer Support • November 15, 2024 What is Workforce Optimization (WFO) in Contact Centers? • November 13, 2024 From Spreadsheets to WFM Solution: Forecast Smarter, Not Harder • November 5, 2024 Understanding Customer Biases • July 19, 2024 AI versus Human Agents in Contact Centers: Who Does What Better? • July 15, 2024 15 Best Practices for Improving Your Service Excellence • July 9, 2024 Unlocking the Potential: The Future of Contact Centers • July 2, 2024 The Biggest Challenges of Contact Centers in 2024 • June 24, 2024 8 Customer Experience Trends Shaping the Future of the Automotive Industry • June 17, 2024 Premium CX services without the premium price • September 26, 2023 7 Proven Strategies to Improve CX • September 12, 2023 Generative AI and Contact Center Job Security Fears • August 31, 2023 From Self-Service to Human Customer Support • August 21, 2023 Artificial Intelligence in E-commerce CX: • August 9, 2023 Enhancing Customer Experience in the Age of E-commerce • July 28, 2023 Scaling Customer Service in SaaS • July 21, 2023 Customer Experience in the Automotive Aftermarket • June 16, 2023 Next Generation CX: Top trends and strategies • June 2, 2023 Employee Experience as the New Customer Experience • March 21, 2023 Customer Advocacy Language in Customer Care • March 14, 2023 Conversational AI and the Future of Customer Service • February 16, 2023
