FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing Conversational AI vs. Generative AI for Contact Centers Conversational AI vs. Generative AI for Contact Centers • July 30, 2024 The Power of WFM Outsourcing: Maximizing ROI with FrontLogix The Power of WFM Outsourcing: Maximizing ROI with FrontLogix • July 26, 2024 Understanding Customer Biases: The Secret to Exceptional Customer Support and CX Understanding Customer Biases: The Secret to Exceptional Customer Support and CX • July 19, 2024 Top 10 Customer Experience Tools Shaping 2024 Top 10 Customer Experience Tools Shaping 2024 • May 13, 2024 The CX Butterfly Effect The CX Butterfly Effect • April 30, 2024 Evaluating Your BPO Provider: Are You Truly Satisfied? Evaluating Your BPO Provider: Are You Truly Satisfied? • April 26, 2024 Revolutionizing the Automotive Industry Through Customer Experience (CX) Revolutionizing the Automotive Industry Through Customer Experience (CX) • April 22, 2024 The Paradox of “Customers End Up Last When You Put Them First” The Paradox of “Customers End Up Last When You Put Them First” • April 15, 2024 WFM: The nerve center of CX WFM: The nerve center of CX • April 8, 2024 Next Generation CX: Top trends and strategies Next Generation CX: Top trends and strategies • June 2, 2023 Employee Experience as the New Customer Experience Employee Experience as the New Customer Experience • March 21, 2023 Customer Advocacy Language in Customer Care Customer Advocacy Language in Customer Care • March 14, 2023 Conversational AI and the Future of Customer Service Conversational AI and the Future of Customer Service • February 16, 2023 Customer Success Management (CSM): What you need to know Customer Success Management (CSM): What you need to know • January 23, 2023 6 things Contact Centers should do in 2024 6 things Contact Centers should do in 2024 • January 13, 2023 6 consumer trends shaping 2023: building a winning customer experience 6 consumer trends shaping 2023: building a winning customer experience • January 4, 2023 Re-balancing the scales: better balancing digital tools and human connection Re-balancing the scales: better balancing digital tools and human connection • December 28, 2022 Call center Workforce Management (WFM) tools and their benefits Call center Workforce Management (WFM) tools and their benefits • December 26, 2022 What is Workforce Management (WFM) for Call and Contact Centers? What is Workforce Management (WFM) for Call and Contact Centers? • December 22, 2022 Workforce Management (WFM) services Workforce Management (WFM) services • December 9, 2022 How to make your business recession-proof during economic downturns How to make your business recession-proof during economic downturns • November 25, 2022