FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing Why Schedule Adherence Is So Important for Contact Center Agents Why Schedule Adherence Is So Important for Contact Center Agents • September 30, 2024 Boosting Contact Center Efficiency: The Power of WFM Tools and Managed Services Boosting Contact Center Efficiency: The Power of WFM Tools and Managed Services • September 13, 2024 Why you need FrontLogix WFM-managed Services for your Contact Center Why you need FrontLogix WFM-managed Services for your Contact Center • August 26, 2024 CX 2.0: The New Imperative for Business Survival CX 2.0: The New Imperative for Business Survival • May 29, 2024 Unlocking Global Opportunities: 15 Reasons to Consider Offshoring in 2024 Unlocking Global Opportunities: 15 Reasons to Consider Offshoring in 2024 • May 21, 2024 How FrontLogix Leverages AI for a Smoother Customer Experience How FrontLogix Leverages AI for a Smoother Customer Experience • May 17, 2024 Top 10 Customer Experience Tools Shaping 2024 Top 10 Customer Experience Tools Shaping 2024 • May 13, 2024 The CX Butterfly Effect The CX Butterfly Effect • April 30, 2024 Evaluating Your BPO Provider: Are You Truly Satisfied? Evaluating Your BPO Provider: Are You Truly Satisfied? • April 26, 2024 Scaling Customer Service in SaaS: Strategies for Customer Service Excellence Scaling Customer Service in SaaS: Strategies for Customer Service Excellence • July 21, 2023 The growing significance of excellent Customer Experience in the Automotive Aftermarket The growing significance of excellent Customer Experience in the Automotive Aftermarket • June 16, 2023 Next Generation CX: Top trends and strategies Next Generation CX: Top trends and strategies • June 2, 2023 Employee Experience as the New Customer Experience Employee Experience as the New Customer Experience • March 21, 2023 Customer Advocacy Language in Customer Care Customer Advocacy Language in Customer Care • March 14, 2023 Conversational AI and the Future of Customer Service Conversational AI and the Future of Customer Service • February 16, 2023 Customer Success Management (CSM): What you need to know Customer Success Management (CSM): What you need to know • January 23, 2023 6 things Contact Centers should do in 2024 6 things Contact Centers should do in 2024 • January 13, 2023 6 consumer trends shaping 2023: building a winning customer experience 6 consumer trends shaping 2023: building a winning customer experience • January 4, 2023 Re-balancing the scales: better balancing digital tools and human connection Re-balancing the scales: better balancing digital tools and human connection • December 28, 2022 Call center Workforce Management (WFM) tools and their benefits Call center Workforce Management (WFM) tools and their benefits • December 26, 2022 What is Workforce Management (WFM) for Call and Contact Centers? What is Workforce Management (WFM) for Call and Contact Centers? • December 22, 2022
