FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing WFM Insights from Verint Engage 24: Trudy Cannon, Verint’s Senior Director of Go-to-Market WFM Insights from Verint Engage 24: Trudy Cannon, Verint’s Senior Director of Go-to-Market • October 3, 2024 Why Schedule Adherence Is So Important for Contact Center Agents Why Schedule Adherence Is So Important for Contact Center Agents • September 30, 2024 Boosting Contact Center Efficiency: The Power of WFM Tools and Managed Services Boosting Contact Center Efficiency: The Power of WFM Tools and Managed Services • September 13, 2024 Understanding Customer Biases: The Secret to Exceptional Customer Support and CX Understanding Customer Biases: The Secret to Exceptional Customer Support and CX • July 19, 2024 AI vs. Human Agents in Contact Centers: Who Does What Better? AI vs. Human Agents in Contact Centers: Who Does What Better? • July 15, 2024 Mastering Service Excellence: 15 Best Practices for Elevating Your Service Levels Mastering Service Excellence: 15 Best Practices for Elevating Your Service Levels • July 9, 2024 Unlocking the Potential: The Future of Contact Centers Unlocking the Potential: The Future of Contact Centers • July 2, 2024 The Biggest Challenges of Contact Centers in 2024 The Biggest Challenges of Contact Centers in 2024 • June 24, 2024 Driving Ahead: 8 Customer Experience Trends Shaping the Future of the Automotive Industry Driving Ahead: 8 Customer Experience Trends Shaping the Future of the Automotive Industry • June 17, 2024 Revolutionizing the Automotive Industry Through Customer Experience (CX) Revolutionizing the Automotive Industry Through Customer Experience (CX) • April 22, 2024 The Paradox of “Customers End Up Last When You Put Them First” The Paradox of “Customers End Up Last When You Put Them First” • April 15, 2024 WFM: The nerve center of CX WFM: The nerve center of CX • April 8, 2024 Happy Teams, Happy Results: A Guide to Resolving Workforce Management Issues Happy Teams, Happy Results: A Guide to Resolving Workforce Management Issues • April 3, 2024 Reinventing the Automotive Customer Experience Journey: Navigating the Road Ahead Reinventing the Automotive Customer Experience Journey: Navigating the Road Ahead • March 27, 2024 Don’t Settle for Average Customer Service: Here’s Why You Should Demand Excellence Don’t Settle for Average Customer Service: Here’s Why You Should Demand Excellence • March 22, 2024 Boosting Contact Center Service Levels: Using Sales Innovation for Revenue Growth Boosting Contact Center Service Levels: Using Sales Innovation for Revenue Growth • March 11, 2024 Maximizing Efficiency: Why Workforce Management Outsourcing is a Game-Changer Maximizing Efficiency: Why Workforce Management Outsourcing is a Game-Changer • March 8, 2024 Contact Center WFM Challenges Before Implementation (and Their Solutions) Contact Center WFM Challenges Before Implementation (and Their Solutions) • February 19, 2024 Redefining Customer Experience: 2024 CX and Contact Center Trends Redefining Customer Experience: 2024 CX and Contact Center Trends • January 9, 2024 A Need for More Agents Despite Rising AI: The Contact Center Paradox A Need for More Agents Despite Rising AI: The Contact Center Paradox • November 28, 2023 Acing Customer Experience During Black Friday & Cyber Monday Acing Customer Experience During Black Friday & Cyber Monday • November 17, 2023
