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About

Who we are

From the creators of the industry’s leading Workforce Management Solution with over 20 years of experience in optimizing front- and back-office workforces, we deliver on-demand, tailored BPO services exactly when and where you need them — no more, no less.

What we do

A next-gen CX outsourcing that blends BPO expertise with WFM innovation. We streamline customer engagement to deliver outstanding results and premium, white-glove CX. Our tailored solutions powered by AI, help you build stronger customer relationships, boost sales, and enhance retention rates.

Next Gen CX

While others talk about superior customer experience, we provide it! We offer companies a new way of thinking about customer care—one in which quality and profit go hand-in-hand. From our highly-trained agents and market specialists to our in-app messaging, we're shaping the future of work!

Customer Journey

We're truly customer-centric, collecting customer insights data to help you identify patterns in how your customers feel at each interaction. We're always listening, our intelligent, highly trained, and thoroughly equipped support team goes the extra mile, while our advanced automation ensures immediate, efficient support without added costs.

Technology Experience

As experts in CX technologies, we offer omnichannel engagement, analytics, and personalization. We’ll help you leverage customer data, create exceptional experiences, and optimize your processes with the latest technologies.

WFM-Managed services

Struggling with workforce management? FrontLogix offers comprehensive WFM-managed services, providing expert solutions for staffing, scheduling, and time challenges. With over 15 years of experience, we ensure a productive and efficient workforce.
Services

Customer experience

FrontLogix’s innovative CX solutions revolutionize the way companies interact with their customers, offering AI-powered, dynamic and personalized experiences across every touchpoint.

View all CX Services

Workforce management

Experience the power of our Workforce Management Consultancy Services — it's like having your own dedicated team of workforce management analysts at your fingertips! With round-the-clock access to a team of WFM experts, integration specialists, and seasoned industry veterans, we're here to support you 24/7.

AI-Enabled Customer Service

Contact center AI is reducing costs and allowing agents to focus on more strategic, revenue-generating activities. We harness the power of AI to transform customer service, ensuring faster response times, personalized interactions, and higher satisfaction rates.

Training & Development

With 20 years of industry expertise, our Call Center Training Solutions empower employees to unlock their full potential and boost profitability. Delivered live, online, or via on-demand recorded sessions, our 9-step program takes agents from beginner to expert.

Quality Management

FrontLogix’s call center quality assurance (QA) guarantees that your call center quality management is at the highest criteria levels.
Technology Partners

Partnering with leading brands to revolutionize Customer Experience.

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Explore FrontLogix's latest resources on Customer Experience and Workforce Management.

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FrontLogix Blog

Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing

High Five - Call Center Quality Management Successful Strategy - FrontLogix

Employee Experience as the New Customer Experience

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March 21, 2023

customer advocacy language

Customer Advocacy Language in Customer Care

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March 14, 2023

conversational ai

Conversational AI and the Future of Customer Service

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February 16, 2023

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Front Logix Solutions, LLC.
2450 Colorado Ave Suite 100E
Santa Monica, CA 90404 USA
+1 (310) 241-3657
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About

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