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  • About

    Who we are

    From the creators of the industry’s leading Workforce Management Solution with over 20 years of experience in optimizing front- and back-office workforces, we deliver on-demand, tailored BPO services exactly when and where you need them — no more, no less.

    What we do

    A next-gen CX outsourcing that blends BPO expertise with WFM innovation. We streamline customer engagement to deliver outstanding results and premium, white-glove CX. Our tailored solutions powered by AI, help you build stronger customer relationships, boost sales, and enhance retention rates.

    Next Gen CX

    While others talk about superior customer experience, we provide it! We offer companies a new way of thinking about customer care—one in which quality and profit go hand-in-hand. From our highly-trained agents and market specialists to our in-app messaging, we're shaping the future of work!

    Customer Journey

    We're truly customer-centric, collecting customer insights data to help you identify patterns in how your customers feel at each interaction. We're always listening, our intelligent, highly trained, and thoroughly equipped support team goes the extra mile, while our advanced automation ensures immediate, efficient support without added costs.

    Technology Experience

    As experts in CX technologies, we offer omnichannel engagement, analytics, and personalization. We’ll help you leverage customer data, create exceptional experiences, and optimize your processes with the latest technologies.

    WFM-Managed services

    Struggling with workforce management? FrontLogix offers comprehensive WFM-managed services, providing expert solutions for staffing, scheduling, and time challenges. With over 15 years of experience, we ensure a productive and efficient workforce.

  • Services

    Customer experience

    FrontLogix’s innovative CX solutions revolutionize the way companies interact with their customers, offering AI-powered, dynamic and personalized experiences across every touchpoint.

    View all CX Services

    Workforce management

    Experience the power of our Workforce Management Consultancy Services — it's like having your own dedicated team of workforce management analysts at your fingertips! With round-the-clock access to a team of WFM experts, integration specialists, and seasoned industry veterans, we're here to support you 24/7.

    AI-Enabled Customer Service

    Contact center AI is reducing costs and allowing agents to focus on more strategic, revenue-generating activities. We harness the power of AI to transform customer service, ensuring faster response times, personalized interactions, and higher satisfaction rates.

    Training & Development

    With 20 years of industry expertise, our Call Center Training Solutions empower employees to unlock their full potential and boost profitability. Delivered live, online, or via on-demand recorded sessions, our 9-step program takes agents from beginner to expert.

    Quality Management

    FrontLogix’s call center quality assurance (QA) guarantees that your call center quality management is at the highest criteria levels.

  • Technology Partners
    oversai | frontlogix partner

    Partnering with leading brands to revolutionize Customer Experience.

    All Partners
  • Resources

    Guides

    Blog

    Reports

    Checklists

    Infographics

    Data Sheets

    Cheatsheets

    Whitepapers

    Industry Insights

    Help Center

    Explore FrontLogix's latest resources on Customer Experience and Workforce Management.

    All Resources
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    • View All Partners
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FrontLogix Blog

Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing

workforce management
How Workforce Management Drives Agent Experience

How Workforce Management Drives Agent Experience

•
October 12, 2023
premium cx services
Premium CX services without the premium price. How does FrontLogix do it

Premium CX services without the premium price. How does FrontLogix do it

•
September 26, 2023
strategies to improve cx
Superior Customer Experiences: 7 Proven Strategies to Improve CX

Superior Customer Experiences: 7 Proven Strategies to Improve CX

•
September 12, 2023
« Previous 1 … 14 15 16 17 18 … 36 Next »
customer-experience
How to measure Customer Satisfaction and Customer Loyalty

How to measure Customer Satisfaction and Customer Loyalty

•
July 1, 2022
How to measure Customer Journey
How to measure Customer Journey

How to measure Customer Journey

•
June 28, 2022
Call center outsourcing
What is call center outsourcing?

What is call center outsourcing?

•
June 24, 2022
improve customer experience
How to improve Customer Experience

How to improve Customer Experience

•
June 17, 2022
Customer Experience (CX) impact
Customer Experience (CX) impact on business growth

Customer Experience (CX) impact on business growth

•
June 10, 2022
customer experience
Why is customer experience so important?

Why is customer experience so important?

•
June 7, 2022
« Previous 1 … 14 15 16 17 18 Next »
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  • Front Logix Solutions, LLC.
    2450 Colorado Ave Suite 100E
    Santa Monica, CA 90404 USA
  • +1 (310) 241-3657
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