WFM-Managed
Services & CX Outsourcing
We provide exceptional Workforce Management services and Customer Experience outsourcing to help you build strong customer relationships, so your company can see fast and significant increases in sales, revenue, and overall success
We provide exceptional Workforce Management services and Customer Experience outsourcing to help you build strong customer relationships
Our Services, tailored to Your Needs
In an industry focused on selling static resources, we focus on flexible, customized solutions tailored to your exact needs,
backed by top-tier service levels.
From predictive staffing solutions to strategic workforce management consultancy, our flexible services cover it all:
WFM-managed Services
Our WFM services are the answer to the lack of resources challenge, providing highly skilled on-demand WFM expertise integrated with your WFM solution based on our 15+ years of workforce management experience.
Customer Experience
With the rise of remote call centers and other outsourcing options, companies now have more opportunities to improve their customer service and focus on what matters most: their customers.
Digital Customer Support
Now that technology is increasingly widespread, customers want quick solutions to their concerns, and digital customer care delivers just that.
Training and Development
When seeking knowledge, it's best to turn to trusted industry experts. Our Employee and Customer Training & Development Services are built upon 15 years of BPO expertise and 15 additional years in workforce optimization.
Quality Management
We’ll work closely with your team to identify areas for improvement, implement best practices and create a culture of continuous improvement.
Why choose WFM services from FrontLogix?
After developing an industry-leading WFM solution ‒ used by thousands of CX disruptors ‒ we have leveraged our experience to create a BPO built around WFM principles: FrontLogix. Our partners benefit from our decades-long experience as pioneers in workforce management through labor forecasting and scheduling, development of scheduling rules, identification and implementation of best practices, and our large pool of tactical knowledge. In short, you will get services that are truly optimized to land you the right number of agents at the right time, delivering superb CX while keeping costs low.
CI + CS = CX
Top-to-bottom solutions for the entire customer experience equation.
Support customer interactions, provide mind-blowing customer support, and create unique customer experiences!
Because experience is EVERYTHING!
Providing your customers an amazing experience means increased sales, greater loyalty, and more referrals as they share their experience with their friends!
Tailored specifically to your company
Customized solutions based on your industry and business needs
Most importantly, we believe that making your customers feel heard is one of the best ways to outperform the competition.
Tailored specifically to your company
Customized solutions based on your industry and business needs
Most importantly, we believe that making your customers feel heard is one of the best ways to outperform the competition.
Want to understand your customers but don’t know where to start? Let us help.
At any moment, a customer can interact with your brand. You might not control the entire customer journey, but you can manage the touchpoints with the right solutions. Also, you can learn your customers’ intentions, motivations, pain points, and why they choose your company above your competitors. We help collect and analyze this data to identify how they feel at each interaction and patterns you can utilize.
Understanding customer behavior and experience at each stage of the customer’s journey is an essential part of your business. Knowing your customer is crucial for turning business insights into business strategies. Understanding customer behavior, how they interact with your brand, and how they make their purchase decisions are crucial to improving your long-term strategy.
Your customers are the ones who choose where, how, when, how often, and in what manner they will interact with you. You only have one choice, to respond adequately. FrontLogix is here to promptly address all issues – no matter the place, the way, and the time.
Voice, text, email, messaging, video – your customers will use a variety of channels and expect you to be present at any time. This is what we do. Our trained representatives respond quickly to customer queries, answer comprehensively, and seamlessly transition between platforms to ensure customers always feel comfortable and valued.
Outstanding customer support means accommodating customers who want to speak with a human representative instead of a chatbot. Bots are frustrating, and customers hate them, which can fundamentally damage your brand. Frontlogix provides intelligent, trained, and equipped representatives alongside automation solutions to pick up the conversation at any point.
Analyzing your customers is the key to your success. How they have behaved in the past and how they behave now predicts how they will behave in the future. FrontLogix provides an in-depth analysis of your customer’s decision-making process. We help you understand their choices and suggest ways to optimize and improve to better meet their needs.
Lack of connection between communication systems leads to disconnected customer experiences. Disconnected customer experiences equal unhappy customers. Frontlogix provides seamless multi-channel operations, so your customers can get their answers at any given moment on any desired platform.
Relationships
