WFM-Managed
Services & CX Outsourcing

We provide exceptional Workforce Management services and Customer Experience outsourcing to help you build strong customer relationships, so your company can see fast and significant increases in sales, revenue, and overall success.

We provide exceptional Workforce Management services and Customer Experience outsourcing to help you build strong customer relationships

Our Services, tailored to Your Needs

In an industry focused on selling static resources, we focus on flexible, customized solutions tailored to your exact needs,
backed by top-tier service levels.

From predictive staffing solutions to strategic workforce management consultancy, our flexible services cover it all:

WFM-managed Services

Effective resource management can be challenging, especially when managing your workforce. Whether facing staffing, scheduling, or time and attendance challenges, it’s crucial to have the right tools and expertise at your disposal to ensure a productive and efficient workforce. FrontLogix understands the importance of workforce management, which is why we offer comprehensive WFM-managed services. Our WFM services are the answer to the lack of resources challenge, providing highly skilled on-demand WFM expertise integrated with your WFM solution based on our 15+ years of workforce management experience.

Customer Experience

Successful businesses prioritize delivering exceptional CX, and many rely upon call center outsourcing and business process outsourcing companies to help them achieve this. Latest trends show a shift from profit-centric to customer-centric thinking. However, building a customer-centric business model and providing excellent customer care and experience requires company-wide commitment and dependable and trustworthy partners. With the rise of remote call centers and other outsourcing options, companies now have more opportunities to improve their customer service and focus on what matters most: their customers.

Digital Customer Support

Your business and brand are unique, and your customers are too. But knowing and understanding your customers, asking them questions, listening to their responses, and acting on their feedback adds to a fantastic customer experience. Digital customer service is crucial to any successful business plan in the current digital age. Now that technology is increasingly widespread, customers want quick solutions to their concerns, and digital customer care delivers just that. It enables them to contact your company by phone, chatbots, social media, email, and other channels, allowing them to solve their issues and address their inquiries quickly.

Training and Development

The wisdom of Benjamin Franklin’s words, “An investment in knowledge pays the best interest,” has never been more relevant. Nowadays, employees no longer consider it solely their responsibility to pursue learning opportunities. They look to their employers for the necessary tools, guidance, and support to further their careers. When seeking knowledge, it’s best to turn to trusted industry experts. Our Employee and Customer Training & Development Services are built upon demonstrated knowledge and experience, drawing on 15 years of BPO expertise and 15 additional years in workforce optimization.

Quality Management

Every interaction between a customer and a call center representative is an opportunity to improve the customer experience. Whether you’re looking to streamline your operations, enhance customer satisfaction, or increase revenue, FrontLogix’s tailored solutions will help your Call or Contact Center keep track of what works and what doesn’t. We’ll work closely with your team to identify areas for improvement, implement best practices and create a culture of continuous improvement. Trust us to help you transform your Center into a hub of exceptional customer experiences that drive customer loyalty and business growth.

WFM-managed Services

Our WFM services are the answer to the lack of resources challenge, providing highly skilled on-demand WFM expertise integrated with your WFM solution based on our 15+ years of workforce management experience.

Customer Experience

With the rise of remote call centers and other outsourcing options, companies now have more opportunities to improve their customer service and focus on what matters most: their customers.

Digital Customer Support

Now that technology is increasingly widespread, customers want quick solutions to their concerns, and digital customer care delivers just that.

Training and Development

When seeking knowledge, it's best to turn to trusted industry experts. Our Employee and Customer Training & Development Services are built upon 15 years of BPO expertise and 15 additional years in workforce optimization.

Quality Management

We’ll work closely with your team to identify areas for improvement, implement best practices and create a culture of continuous improvement.

Why choose WFM services from FrontLogix?

After developing an industry-leading WFM solution ‒ used by thousands of CX disruptors ‒ we have leveraged our experience to create a BPO built around WFM principles: FrontLogix. Our partners benefit from our decades-long experience as pioneers in workforce management through labor forecasting and scheduling, development of scheduling rules, identification and implementation of best practices, and our large pool of tactical knowledge. In short, you will get services that are truly optimized to land you the right number of agents at the right time, delivering superb CX while keeping costs low.

CI + CS = CX

Top-to-bottom solutions for the entire customer experience equation.

Support customer interactions, provide mind-blowing customer support, and create unique customer experiences!
Because experience is EVERYTHING!

Providing your customers an amazing experience means increased sales, greater loyalty, and more referrals as they share their experience with their friends!

Tailored specifically to your company

Customized solutions based on your industry and business needs

CX is not a one-size-fits-all. Your unique business needs must be considered, and we’ve got you covered! We know that a personalized customer service strategy will help you retain customers, capture more leads, and improve conversion rates.

Most importantly, we believe that making your customers feel heard is one of the best ways to outperform the competition.

Tailored specifically to your company

Customized solutions based on your industry and business needs

Want to understand your customers but don’t know where to start? Let us help.

Identifying the touchpoints:

At any moment, a customer can interact with your brand. You might not control the entire customer journey, but you can manage the touchpoints with the right solutions. Also, you can learn your customers’ intentions, motivations, pain points, and why they choose your company above your competitors. We help collect and analyze this data to identify how they feel at each interaction and patterns you can utilize.

Creating a customer-centric company:

Understanding customer behavior and experience at each stage of the customer’s journey is an essential part of your business. Knowing your customer is crucial for turning business insights into business strategies. Understanding customer behavior, how they interact with your brand, and how they make their purchase decisions are crucial to improving your long-term strategy.

Don't ever miss out on a chance for a conversion:

Your customers are the ones who choose where, how, when, how often, and in what manner they will interact with you. You only have one choice, to respond adequately. FrontLogix is here to promptly address all issues – no matter the place, the way, and the time.

It’s all about effortless interactions:

Voice, text, email, messaging, video – your customers will use a variety of channels and expect you to be present at any time. This is what we do. Our trained representatives respond quickly to customer queries, answer comprehensively, and seamlessly transition between platforms to ensure customers always feel comfortable and valued.

Intelligent, human, automated:

Outstanding customer support means accommodating customers who want to speak with a human representative instead of a chatbot. Bots are frustrating, and customers hate them, which can fundamentally damage your brand. Frontlogix provides intelligent, trained, and equipped representatives alongside automation solutions to pick up the conversation at any point.

Analyze, understand and optimize:

Analyzing your customers is the key to your success. How they have behaved in the past and how they behave now predicts how they will behave in the future. FrontLogix provides an in-depth analysis of your customer’s decision-making process. We help you understand their choices and suggest ways to optimize and improve to better meet their needs.

Multichannel integrations:

Lack of connection between communication systems leads to disconnected customer experiences. Disconnected customer experiences equal unhappy customers. Frontlogix provides seamless multi-channel operations, so your customers can get their answers at any given moment on any desired platform.