FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing Is AI taking over contact centers? • February 14, 2025 Post-Holiday Customer Engagement: Strategies for Retention Success • December 11, 2024 Customer Expectations During the Holiday Season • November 27, 2024 WFM Insights from Verint Engage 24: Trudy Cannon, Verint’s Senior Director of Go-to-Market • October 3, 2024 Why Schedule Adherence Is So Important for Contact Center Agents • September 30, 2024 Boosting Contact Center Efficiency • September 13, 2024 Why you need FrontLogix WFM-managed Services for your Contact Center • August 26, 2024 Conversational AI versus Generative AI for Contact Centers • July 30, 2024 The Power of WFM Outsourcing: Maximizing ROI with FrontLogix • July 26, 2024 WFM: The nerve center of CX • April 8, 2024 Happy Teams, Happy Results: A Guide to Resolving Workforce Management Issues • April 3, 2024 Reinventing the Automotive Customer Experience Journey: Navigating the Road Ahead • March 27, 2024 Don’t Settle for Average Customer Service: Here’s Why You Should Demand Excellence • March 22, 2024 Sales Innovation: Boosting Contact Center Service Levels • March 11, 2024 Why Workforce Management Outsourcing is a Game-Changer • March 8, 2024 Contact Center WFM Challenges Before Implementation (and Their Solutions) • February 19, 2024 Redefining Customer Experience: 2024 CX and Contact Center Trends • January 9, 2024 AI-powered customer service • November 28, 2023 Acing Customer Experience During Black Friday & Cyber Monday • November 17, 2023 Customer Experience and how Workforce Management Drives Results • November 8, 2023 How Workforce Management Drives Agent Experience • October 12, 2023
