Data Sheet

Bring Your WFM
to Your CRM:
No Switching. No Guessing.

WFMLink embeds schedules, adherence metrics, and shift details into the CRM your agents already use, with fast integrations to all major WFM platforms in minutes.

Why WFMLink?

Agents lose 11% of their shift to toggling between tabs.
One workspace. Real-time WFM.
No more extra tabs.
No need to rip and replace.
Available for most WFM systems and CRMs

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Who we are

From the creators of the industry’s leading Workforce Management Solution with over 20 years of experience in optimizing front- and back-office workforces, we deliver on-demand, tailored BPO services exactly when and where you need them — no more, no less.

What we do

A next-gen CX outsourcing that blends BPO expertise with WFM innovation. We streamline customer engagement to deliver outstanding results and premium, white-glove CX. Our tailored solutions powered by AI, help you build stronger customer relationships, boost sales, and enhance retention rates.

Next Gen CX

While others talk about superior customer experience, we provide it! We offer companies a new way of thinking about customer care—one in which quality and profit go hand-in-hand. From our highly-trained agents and market specialists to our in-app messaging, we're shaping the future of work!

Customer Journey

Technology Experience

As experts in CX technologies, we offer omnichannel engagement, analytics, and personalization. We’ll help you leverage customer data, create exceptional experiences, and optimize your processes with the latest technologies.

WFM-Managed services

Struggling with workforce management? FrontLogix offers comprehensive WFM-managed services, providing expert solutions for staffing, scheduling, and time challenges. With over 15 years of experience, we ensure a productive and efficient workforce.

Customer experience

FrontLogix’s innovative CX solutions revolutionize the way companies interact with their customers, offering AI-powered, dynamic and personalized experiences across every touchpoint.

View all CX Services

Workforce management

AI-Enabled Customer Service

Contact center AI is reducing costs and allowing agents to focus on more strategic, revenue-generating activities. We harness the power of AI to transform customer service, ensuring faster response times, personalized interactions, and higher satisfaction rates.

Training & Development

With 20 years of industry expertise, our Call Center Training Solutions empower employees to unlock their full potential and boost profitability. Delivered live, online, or via on-demand recorded sessions, our 9-step program takes agents from beginner to expert.

Quality Management

FrontLogix’s call center quality assurance (QA) guarantees that your call center quality management is at the highest criteria levels.

Partnering with leading brands to revolutionize Customer Experience.

Explore FrontLogix's latest resources on Customer Experience and Workforce Management.

Data Sheet

Bring Your WFM to Your CRM: No Switching. No Guessing.

Why WFMLink?

Relationships

Beyond customer care.

Contact us

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Services

Ready for a whole new kind of customer care?

Bring Your WFM
to Your CRM:
No Switching. No Guessing.

Ready for a whole new kind
of customer care?