Technology Experience
Experts in CX technologies and tools, providing omnichannel customer engagement, analytics, and personalization.
Systems and Platforms we excel at
We’re proficient at:
Unified Communications -UCaaS
RPA (Robotic Process Automation)
Point-Of-Sale (POS) eCommerce
Routing
Coaching/eLearning
Workforce Management
Cloud Contact Center - CCaaS
Quality Assurance
Customer Feedback/Surveys
AI/ML/Bots
Gamification
Self-Service
Analytics - Speech & Desktop
Enterprise Resource Planning (ERP)
Social Media Management
CRM -Workflow/Integration
Knowledge Automation
Customer Success/Onboarding
Customer Experience Management
Omnichannel Communication
Marketing Automation
Amazon Web Services
Microsoft Azure
Google Cloud