FrontLogix | Beyond Customer Care

Verint: open, cloud-based platform

Elevate the customer experience (CX), reduce operating costs, and increase CX automation across the enterprise.

Why Verint

The Verint® Open CCaaS™ Platform helps organizations meet the challenges posed by the growing number of customer interactions and escalating customer expectations for elevated CX. It can help you handle more interactions with better quality, without increasing the size of your human workforce. Three critical elements set Verint’s offering apart from those of other vendors:

Designed to fit seamlessly into an organization’s current enterprise ecosystem, Verint Open Platform provides hundreds of pre-built integrations and can easily connect with existing business applications, telephony, data lakes, and large language models. You can choose the level of CX automation you want, based on your business priorities. With Verint, you can adopt CX automation at your own pace and avoid operational disruption, while helping to future-proof your investment as technology changes.

Your organization has vast amounts of interaction data, but it’s in various departments and can be hard to access. With Verint’s Engagement Data Hub, you can consolidate it and harness it to drive insights—not in weeks or months, but right now. You can benefit from unparalleled operational and CX analytics and drive real-time actions to enhance CX and your business.

Verint offers a large team of AI-powered bots and a variety of applications. Each of its bots automates a single human function to augment agents and other roles across the organization. Created in Verint Da Vinci™, the bots are trained in the Verint Data Hub and then embedded in business workflows, putting AI at the fingertips of the customer engagement workforce. Over time, the bots become more accurate and effective by applying machine learning to the large amounts of customer engagement-specific data in the hub.

Designed to fit seamlessly into an organization’s current enterprise ecosystem, Verint Open Platform provides hundreds of pre-built integrations and can easily connect with existing business applications, telephony, data lakes, and large language models. You can choose the level of CX automation you want, based on your business priorities. With Verint, you can adopt CX automation at your own pace and avoid operational disruption, while helping to future-proof your investment as technology changes.

Your organization has vast amounts of interaction data, but it’s in various departments and can be hard to access. With Verint’s Engagement Data Hub, you can consolidate it and harness it to drive insights—not in weeks or months, but right now. You can benefit from unparalleled operational and CX analytics and drive real-time actions to enhance CX and your business.

Verint offers a large team of AI-powered bots and a variety of applications. Each of its bots automates a single human function to augment agents and other roles across the organization. Created in Verint Da Vinci™, the bots are trained in the Verint Data Hub and then embedded in business workflows, putting AI at the fingertips of the customer engagement workforce. Over time, the bots become more accurate and effective by applying machine learning to the large amounts of customer engagement-specific data in the hub.

Designed to fit seamlessly into an organization’s current enterprise ecosystem, Verint Open Platform provides hundreds of pre-built integrations and can easily connect with existing business applications, telephony, data lakes, and large language models. You can choose the level of CX automation you want, based on your business priorities. With Verint, you can adopt CX automation at your own pace and avoid operational disruption, while helping to future-proof your investment as technology changes.

Your organization has vast amounts of interaction data, but it’s in various departments and can be hard to access. With Verint’s Engagement Data Hub, you can consolidate it and harness it to drive insights—not in weeks or months, but right now. You can benefit from unparalleled operational and CX analytics and drive real-time actions to enhance CX and your business.

Verint offers a large team of AI-powered bots and a variety of applications. Each of its bots automates a single human function to augment agents and other roles across the organization. Created in Verint Da Vinci™, the bots are trained in the Verint Data Hub and then embedded in business workflows, putting AI at the fingertips of the customer engagement workforce. Over time, the bots become more accurate and effective by applying machine learning to the large amounts of customer engagement-specific data in the hub.

Verint Open Platform
Capabilities

In addition to a large team of AI-powered bots, Verint offers best-of-breed applications for delivering CX automation and enhancing CX in critical areas, including:
Communication Channels
Enables automation across telephony and digital communications channels to empower brands to be able to offer a variety of channels to their customers.
AI-Powered Routing
Uses contextual data to intelligently distribute interactions to the right resource at the right time with the right information, regardless of communication channel.
Intelligent Virtual Assistant (IVA) for Voice and Digital
Enables human-like conversations across voice and digital channels, improving containment rates within self-service and delivering customers more personalized experiences.
Analytics & Insights
Extracts insights from structured and unstructured behavioral data to inform business strategy, increase workforce productivity, and drive CX automation.
Forecasting & Scheduling
Determines the optimal resourcing strategy based on forecasting customer interaction volume. Provides the customer engagement workforce across the enterprise with flexible, AI-powered scheduling options for balancing work and personal needs.
Quality & Compliance
Leverages AI to make customer engagement more effective, compliant, and secure, while empowering employees with the skills they need to deliver outstanding performance. Enables the use of AI and workflows to measure and improve interaction quality.
Voice of Customer/Employee
Collects and analyzes customer and employee experience data across all customer journeys. Empowers brands with insights to improve customer and employee engagement with a unified view of employee and customer experiences.

Verint's Industry Solutions

Verint’s CX automation solutions are used across a variety of industries around the world.

Banking
  • Digital-First Engagement
  • Forecasting and Scheduling Across the Enterprise
  • Balance Cost and Service in your Back-Office
  • Connect CX to Revenue
  • Transform Financial Trading Compliance
  • Address Branch Fraud, Risk and Security
  • Branch Workforce Management
Insurance
  • Experience Management
  • Digital-First Engagement
  • Workforce Engagement
  • Back-Office Operations
Public Sector
  • Citizen Engagement
  • Public Safety Compliance
  • Workforce Optimization
  • Verint Community
  • Fraud and Identity Analytics
Retail
  • Retail Choreography
  • Verint Voice of the Customer
  • Enterprise Workforce Management
  • Channel Automation
Telecommunications
  • Workforce Engagement
  • Experience Management
  • Digital-First Engagement
  • Compliance
Banking
  • Digital-First Engagement
  • Forecasting and Scheduling Across the Enterprise
  • Balance Cost and Service in your Back-Office
  • Connect CX to Revenue
  • Transform Financial Trading Compliance
  • Address Branch Fraud, Risk and Security
  • Branch Workforce Management
Insurance
  • Experience Management
  • Digital-First Engagement
  • Workforce Engagement
  • Back-Office Operations
Public Sector
  • Citizen Engagement
  • Public Safety Compliance
  • Workforce Optimization
  • Verint Community
  • Fraud and Identity Analytics
Retail
  • Retail Choreography
  • Verint Voice of the Customer
  • Enterprise Workforce Management
  • Channel Automation
Telecommunications
  • Workforce Engagement
  • Experience Management
  • Digital-First Engagement
  • Compliance
Banking
  • Digital-First Engagement
  • Forecasting and Scheduling Across the Enterprise
  • Balance Cost and Service in your Back-Office
  • Connect CX to Revenue
  • Transform Financial Trading Compliance
  • Address Branch Fraud, Risk and Security
  • Branch Workforce Management
Insurance
  • Experience Management
  • Digital-First Engagement
  • Workforce Engagement
  • Back-Office Operations
Public Sector
  • Citizen Engagement
  • Public Safety Compliance
  • Workforce Optimization
  • Verint Community
  • Fraud and Identity Analytics
Retail
  • Retail Choreography
  • Verint Voice of the Customer
  • Enterprise Workforce Management
  • Channel Automation
Telecommunications
  • Workforce Engagement
  • Experience Management
  • Digital-First Engagement
  • Compliance

Verint's Workforce Management Solutions & WFM Software

Seeking the best approach to integrate Workforce Management Solutions for enhanced operational efficiency? Our consultancy at FrontLogix stands ready to assist you through every phase of this critical journey.

Whether you’re just beginning to explore the capabilities of Workforce Management Software or are deep into the planning stages of implementing Verint’s WFM Solution, our partnership with Verint ensures that you receive unparalleled expertise and support.

Our service extends from the initial installation and precise configuration to advanced integration of data, alongside providing expert forecasting and scheduling strategies. With our team of dedicated WFM specialists, integration experts, and industry pioneers, we guarantee comprehensive support and guidance 24/7, ensuring that your contact center achieves optimal performance and maximizes the benefits of your Verint WFM System.

How FrontLogix
WFM-managed services benefit you
Managed Services: FrontLogix offers a full spectrum of Workforce Management Consultancy Services tailored to drive excellence across your organization:

  • Setup and configuration
  • Help in labor forecasting and scheduling
  • Cost-effective access to experienced WFM experts
  • Cost management improvements
  • Precise data integration in your WFM system
  • Optimization of workforce resources
  • Performance monitoring
  • Comprehensive reporting
  • Management analytics
Tailored Set-Up: Every business is unique. We ensure the WFM setup is customized to reflect your specific operational requirements and workforce challenges.

Optimized Workflows: Benefit from optimized scheduling, real-time adaptability, and forecasting capabilities that drive operational efficiency and elevate customer service levels.

Ongoing Assistance: Our relationship doesn't end with the setup. We're here to offer ongoing support, ensuring that the WFM component of your Verint solution consistently delivers peak performance.
How FrontLogix
WFM-managed services benefit you
Managed Services: FrontLogix offers a full spectrum of Workforce Management Consultancy Services tailored to drive excellence across your organization:

  • Setup and configuration
  • Help in labor forecasting and scheduling
  • Cost-effective access to experienced WFM experts
  • Cost management improvements
  • Precise data integration in your WFM system
  • Optimization of workforce resources
  • Performance monitoring
  • Comprehensive reporting
  • Management analytics
Tailored Set-Up: Every business is unique. We ensure the WFM setup is customized to reflect your specific operational requirements and workforce challenges.

Optimized Workflows: Benefit from optimized scheduling, real-time adaptability, and forecasting capabilities that drive operational efficiency and elevate customer service levels.

Ongoing Assistance: Our relationship doesn't end with the setup. We're here to offer ongoing support, ensuring that the WFM component of your Verint solution consistently delivers peak performance.

Get pricing on Verint® Open CCaaS™ Platform.

Discuss your needs with an expert today.