FrontLogix | Beyond Customer Care

SharpenCX: cloud-native, omnichannel platform

Streamlined interactions for quick resolution across voice, digital, and self-service channels, enhancing customer and agent experiences.

Sharpen: contact centers people love

Sharpen fuels your agents’ success.

Maximize agent capabilities

Sharpen boosts agent potential with intuitive tools and comprehensive insights, enabling exceptional service and higher productivity.

Streamline and speed up customer operations

Quickly modernize with
user-friendly tools, minimizing technical
reliance for faster customer service.

Optimize every customer interaction

With AI-supported decision-making and automated workflows, enhance customer interactions from start to finish.

Drive results with real-time, actionable insights

Advanced analytics enable better understanding and improvement of metrics, reducing TCO and
increasing ROI.

platform overview

Plans and pricing

Reach out to FrontLogix to discover exclusive pricing options for your preferred Sharpen plan.

Sharpen transforms your contact center with a cloud-native platform, making each interaction simple. With seamless voice and digital integration, every customer connection becomes effortless and efficient.
Sharpen Insights empowers agents to enhance customer experiences by utilizing data across all channels for smart, real-time engagement.
Leveraging AI and NLP, Sharpen’s system goes beyond basic commands, grasping context and emotion for a deeper understanding.

Sharpen prioritizes security and reliability in cloud contact center operations, offering:

  • Global containerized microservices across 9 regions and 27 availability zones.
  • Continuous 24/7 monitoring, personalized dashboards, alerts, live support, and dedicated site reliability engineers.
  • A 99.999% uptime guarantee.
  • Agile, low-footprint development and deployment practices.
  • Easy push-button deployments for scalable service instances.
Sharpen comes ready-to-connect with major CRMs and customer databases such as Salesforce, Microsoft Teams, and Zendesk. Their open REST APIs provide the versatility to create tailored solutions, enhancing customer journeys, enriching interactions, and ensuring data security. Sharpen’s versatility allows integration with any platform, enabling you to design the optimal contact center experience for your business.

platform overview

Sharpen transforms your contact center with a cloud-native platform, making each interaction simple. With seamless voice and digital integration, every customer connection becomes effortless and efficient.
Sharpen Insights empowers agents to enhance customer experiences by utilizing data across all channels for smart, real-time engagement.
Leveraging AI and NLP, Sharpen’s system goes beyond basic commands, grasping context and emotion for a deeper understanding.

Sharpen prioritizes security and reliability in cloud contact center operations, offering:

  • Global containerized microservices across 9 regions and 27 availability zones.
  • Continuous 24/7 monitoring, personalized dashboards, alerts, live support, and dedicated site reliability engineers.
  • A 99.999% uptime guarantee.
  • Agile, low-footprint development and deployment practices.
  • Easy push-button deployments for scalable service instances.
Sharpen comes ready-to-connect with major CRMs and customer databases such as Salesforce, Microsoft Teams, and Zendesk. Their open REST APIs provide the versatility to create tailored solutions, enhancing customer journeys, enriching interactions, and ensuring data security. Sharpen’s versatility allows integration with any platform, enabling you to design the optimal contact center experience for your business.

Plans and pricing

Reach out to FrontLogix to discover exclusive pricing options for your preferred Sharpen plan.

Get pricing on your preferred Sharpen plan.

Discuss your needs with an expert today.

Get pricing on your preferred Sharpen plan.

Discuss your needs with an expert today.