Cloud Migration Engineer

Location: Skopje, N. Macedonia

Seniority: Mid-level

Employment type: Full-time

Job function/department: Operations

Reports to: Senior Director of Operations and People

About Front Logix Solutions:

Located in Santa Monica California, USA and Skopje, N. Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

Responsible for leading cloud migration projects from planning to post-migration support. The role includes managing technical implementation, ensuring security compliance, troubleshooting issues, and coordinating with cross-functional teams. Requires strong knowledge of cloud platforms (AWS, Azure, Google Cloud), databases, and virtualized environments, along with excellent problem-solving and communication skills.

Role and Responsibilities:

• Lead end-to-end implementation of cloud migration projects, including execution, testing and post-migration support.
• Responsible and self-sufficient in delivering the technical installation, migration and tasks of Cloud Workforce.
• Ensure compliance with security, governance, and regulatory standards.
• Able to support small to large migrations with different levels of complexity.
• Must be able to work independently and/or as part of a wider project team and assume ultimate responsibility for customer satisfaction during the migration process by thoroughly delivering installed and tested products.
• Work closely with Project Managers and Management, providing regular updates on project status, project delivery, issues, and opportunities where appropriate.
• Proactively identify and resolve project issues and facilitate the resolution process.
• Coordinate with cross-functional teams including engineering, security, and cloud network operations to ensure seamless transitions.
• Individuals will have a solid understanding of current technologies.
• Follow established project processes and methodology.

Specialized Knowledge and Skills:

• Understanding of PCs, Networks, OS platforms, databases (SQL and Oracle), server management, software applications and ACDs
• Database backups, restores and configuration
• Virtualized environments using Amazon Web Services, Azure Cloud, VMWare, Hyper-V and Nutanix
• AWS, Azure, Google Cloud
• SaaS/CCasS/Cloud experience

Qualifications:

• Ability to manage multiple projects and priorities in a fast-paced environment.
• Demonstrate competency in decision making, problem solving, and prioritizing.
• Ability to communicate complex technical information to management, customers, peers.
• Ability to develop resolutions to complex technical problems where analysis of situations or data require an in-depth evaluation of various factors
• Advanced level of technical knowledge of cloud-based workforce management platforms for forecasting, scheduling, and real-time adherence monitoring
• Strong customer service and teamwork skills.
• Professional demeanor to maintain and enhance relationships.
• Ability to quickly troubleshoot and isolate issues.

What we offer:

• Private health insurance
• Wellbeing program – Sport Master
• Free beverages and snacks
• Social events / team buildings
• Diverse and inclusive environment
• Location: Skopje, Macedonia
• Compensation: Based on experience