FrontLogix | Beyond Customer Care

BI Analyst

  • Full Time
  • Skopje

Website frontlogix FrontLogix

Outsourcing, CX Strategy, and Technology

Position: BI Analyst

Location: Skopje Macedonia 
Seniority: Mid-level
Employment type: Full-time 9 am to 5 pm – Skopje, Monday – Friday  
Job function/department: Operations
Reports to: Team Lead (Operations)

 

About Front Logix Solutions:

Located in Santa Monica California USA and Skopje Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

The Business Intelligence Analyst is responsible for helping our company leverage data, identify improvement opportunities, spot trends, recognize potential issues and offer solutions. Their work aims to improve efficiency, increase productivity, and drive profits for the business. Business intelligence (BI) Analysts play a crucial role in any business, working to capitalize on data and translate it into insights for the company to make informed decisions.

Work can be performed from our office or remotely from your home office.

Duties and Responsibilities: 

  • Learning and fully understanding each of our client’s data landscapes in
    databases and applications
  • Using and developing data collection processes
  • Reviewing and validating data
  • Gather data from various systems, including phone systems, CRM, and
    back-end databases, and adequately connect those data sources to the
    appropriate BI platform
  • Gathering end-user reporting and dashboard requirements
  • Developing actionable dashboards and creating reports and
    supporting users with them
  • Communicating insights to senior management and across the
    organization
  • Efficiently handle large sets of data and be able to confidently process
    them into required formats
  • Participate in the quality system and effectively apply the company’s
    procedures, policies, and practices
  • Deliver required project inputs according to time, quality, and budget
    requirements. ii.
  • Ensure progress is accurately communicated and expectations of
    various stakeholders are managed effectively
  • Produce and enhance reports & dashboards
  • Provide technical input and effective data analysis to projects to
    support the achievement of deliverables to time and budget
  • Enjoy problem-solving and creative thinking to identify new ways to
    solve challenges

Required Qualifications / Experience / Knowledge:

  • Proven 2+ years of experience working with BI tools and systems
  • Hands-on experience in data preparation, data gateway, and data
    projects
  • Knowledge of how to connect a BI platform with client data sources (so
    that we can build visual dashboards and reports for each client)
  • Excellent understanding of data analytics
  • Experience with Google Data Studio (optional)
  • Conversational English
  • Analytical, critical thinking, and communication skills
  • Be proactive, holistic, engaged, creative, collaborative

A competitive compensation package is offered based on qualifications:

  • Healthcare coverage
  • Vacation and paid holidays
  • Location: Skopje Macedonia
  • Compensation: Based on experience

To apply for this job please visit frontlogix.com.