[Santa Monica, CA & Manizales, Colombia, May 2025] – FrontLogix Solutions, a next-generation customer experience (CX) and workforce management (WFM) solutions provider, and Oversai, an AI-powered operational intelligence platform, are excited to announce a strategic partnership aimed at transforming service operations through advanced automation, real-time analytics, and intelligent decision-making.
“Our mission at FrontLogix has always been to provide exceptional customer experiences through innovative solutions.“
This collaboration merges FrontLogix’s deep-rooted expertise in customer experience and workforce optimization with Oversai’s cutting-edge AI capabilities. Together, they will deliver integrated solutions that enhance forecasting, scheduling, quality assurance, and process automation for contact centers and service teams globally.
Chuck Ciarlo, Founder and CEO of FrontLogix Solutions, expressed excitement about the partnership, stating, “Our mission at FrontLogix has always been to provide exceptional customer experiences through innovative solutions. Partnering with Oversai allows us to elevate our offerings by incorporating AI-driven insights, enabling our clients to make smarter, data-informed decisions that improve efficiency and customer satisfaction.”
FrontLogix strategic partnership with Oversai, aims to redefine how companies manage, measure, and scale service operations by uniting Oversai’s real-time AI insights and autonomous workflows with FrontLogix’s proven operational excellence and CX strategies.
“Collaborating with FrontLogix enables us to apply our technology in real-world scenarios, enhancing the capabilities of service teams and delivering measurable results.”
The joint offering will empower enterprises with unprecedented visibility into performance metrics, streamline decision-making, and unlock operational efficiencies that drive growth.
Oscar Giraldo, CEO of Oversai and former founder of Playvox, added, “Oversai was created to address the complexities of modern operations by leveraging AI to drive intelligent decision-making. Collaborating with FrontLogix enables us to apply our technology in real-world scenarios, enhancing the capabilities of service teams and delivering measurable results.”
FrontLogix strategic partnership with Oversai signifies a commitment to innovation and excellence in customer service operations, setting a new standard for the industry.
For more information, please visit www.frontlogix.com and www.oversai.com.
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