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Who we are
From the creators of the industry’s leading Workforce Management Solution with over 20 years of experience in optimizing front- and back-office workforces, we deliver on-demand, tailored BPO services exactly when and where you need them — no more, no less.
What we do
A next-gen CX outsourcing that blends BPO expertise with WFM innovation. We streamline customer engagement to deliver outstanding results and premium, white-glove CX. Our tailored solutions powered by AI, help you build stronger customer relationships, boost sales, and enhance retention rates.
Next Gen CX
While others talk about superior customer experience, we provide it! We offer companies a new way of thinking about customer care—one in which quality and profit go hand-in-hand. From our highly-trained agents and market specialists to our in-app messaging, we're shaping the future of work!
Customer Journey
We're truly customer-centric, collecting customer insights data to help you identify patterns in how your customers feel at each interaction. We're always listening, our intelligent, highly trained, and thoroughly equipped support team goes the extra mile, while our advanced automation ensures immediate, efficient support without added costs.
Technology Experience
As experts in CX technologies, we offer omnichannel engagement, analytics, and personalization. We’ll help you leverage customer data, create exceptional experiences, and optimize your processes with the latest technologies.
WFM-Managed services
Struggling with workforce management? FrontLogix offers comprehensive WFM-managed services, providing expert solutions for staffing, scheduling, and time challenges. With over 15 years of experience, we ensure a productive and efficient workforce.
Services
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Customer experience
FrontLogix’s innovative CX solutions revolutionize the way companies interact with their customers, offering AI-powered, dynamic and personalized experiences across every touchpoint.
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Workforce management
Experience the power of our Workforce Management Consultancy Services — it's like having your own dedicated team of workforce management analysts at your fingertips! With round-the-clock access to a team of WFM experts, integration specialists, and seasoned industry veterans, we're here to support you 24/7.
AI-Enabled Customer Service
Contact center AI is reducing costs and allowing agents to focus on more strategic, revenue-generating activities. We harness the power of AI to transform customer service, ensuring faster response times, personalized interactions, and higher satisfaction rates.
Training & Development
With 20 years of industry expertise, our Call Center Training Solutions empower employees to unlock their full potential and boost profitability. Delivered live, online, or via on-demand recorded sessions, our 9-step program takes agents from beginner to expert.
Quality Management
FrontLogix’s call center quality assurance (QA) guarantees that your call center quality management is at the highest criteria levels.
Technology Partners
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Partnering with leading brands to revolutionize Customer Experience.
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Guides
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Reports
Checklists
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Help Center
Explore FrontLogix's latest resources on Customer Experience and Workforce Management.
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About
Who we are
What we do
Next Gen CX
Customer Journey
Technology Experience
WFM-managed services
Services
Customer Experience
Workforce management
AI-Enabled Customer Service
Call Center Training and Development
Quality Management
Technology Partners
Verint
8×8
Five9
LevelAI
Talkdesk
Dialpad
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Resources
Guides
Blog
Reports
Checklists
Infographics
Data Sheets
Cheatsheets
Whitepapers
Industry Insights
Help Center
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Contact
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Cheat Sheet
Essential Workforce Management KPIs
This Cheat Sheet provides a quick reference guide for Key Performance Indicators (KPIs) to track and improve workforce efficiency.
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