FrontLogix | Beyond Customer Care

FrontLogix Black

CX Services

The customer-centric business model



What makes us unique

Hands down, successful businesses are obsessed with delivering mind-blowing customer experiences. The latest trends show a shift from profit-centric to customer-centric, but building a customer-centric business model and excellent customer experience requires company-wide commitment and trustworthy partners. This is precisely what FrontLogix offers.


It’s what we do BEST – putting your brand and people above anything else. The better your customer experience, the more repeat purchases, referrals, and positive reviews you’ll get. Think of CX as the holistic perception of your brand to your customers. Every interaction they have with your brand, from navigating the website to talking to a CX Specialist, will impact their perception and, ultimately, their decision to return. FrontLogix is here to make them come back and bring their friends along. Besides offering tailored support that helps you capture more leads and improve conversion rates, we genuinely care about your customer’s feedback. Customer loyalty and having the highest CSAT are at the core of everything we do. While keeping your customers pleased, we aim to keep on reducing your total cost of ownership (TCO), so you’ll be able to meet all your business needs.


From account information, updating details, bills, payment guidance, postage funding, purchase power, and other account management topics – we’re here to help. Efficiently. Reliably. Comprehensively. A trained Support Desk will handle your customers’ queries, and a FrontLogix representative will get in touch with your customers by email or phone. Immediately.


It’s essential to derive maximum value from your software. And our technical assistance teams are here to help. We’ll support, maintain, and enhance your software, product, or platform to obtain the best customer experience for your brand and business. We include remote troubleshooting, installation and usability assistance, process monitoring, and optimization.

 

We understand the first impression is essential to getting to the next step. So, YES, we can help you generate more sales. We’ll attract the right prospects, build segmented email lists, contact potential customers, and set up introductions. Our team will help yours nurture and convert leads, and they’ll be there to help you grow and continue to create happy customers.


Nowadays, every business depends on positive customer relationships and positive customer feedback. Particularly companies that provide solutions through a SaaS format. The value of customer success in SaaS is essential and absolute! So, as a business owner, it’s up to you to set your business goals, and it’s up to us to help you navigate the ever-evolving market to your desired outcome. FrontLogix’s ultimate goal is to help you be as successful as possible for as long as possible. Traditional Account Management is a thing of the past, and growth driven by customer success is here to stay. We begin by analyzing and segmenting your present and potential customers, understanding and managing their expectations, leveling your communication, and measuring your operations and results. We provide experienced Customer Success Managers (CSM) that track established success metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). We genuinely care about maintaining your satisfied current subscribers and reaching new ones.

 

Much like you, we love CLOSING DEALS! We’re here to help you find sales opportunities and do the background work so your sales reps can focus on converting. Our team starts working before your salespeople even meet your potential customers. Our automation and digital tools gather, analyze, and sort all the relevant data for your sales team. After closing, we’ll continue our customer outreach and follow-up work, ensuring we deliver a mind-blowing customer experience.