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FrontLogix & Verint Partnership Announcement

FrontLogix Solutions Announces New Partnership with Verint to Deliver WFM Managed and Consulting Services

[Santa Monica, February 2025] – FrontLogix Solutions, a next-generation Workforce Management and Customer Experience Service provider, announces a new partnership with Verint® (Nasdaq: VRNT), The CX Automation Company. The partnership aims to support Verint customers as they transition to the enterprise-grade Verint Workforce Management (WFM) solution, leveraging FrontLogix’s deep expertise in WFM and Verint solutions.

“FrontLogix’s leadership shares a long history with Verint, ensuring trust and continuity. This solid foundation expands the ecosystem around the Verint Open Platform“

FrontLogix brings exceptional WFM expertise, offering a premium white-glove service approach. Comprehensive consulting services focus on an in-depth understanding of scheduling, forecasting, and optimizing contact centers. This collaborative effort ensures that partners and clients leverage Verint WFM to its fullest potential and achieve optimal ROI. As a leader in WFM outsourcing and consulting, FrontLogix provides managed services on a subscription basis.

“We are excited to align ourselves with Verint. We look forward to supporting customers and ensuring a smooth transition on WFM applications.”

Verint WFM uses AI to automate forecasts and empower self-service schedule changes to improve the employee experience. The solution identifies and manages numerous variables such as shift swaps, vacation seasons, and peak call volumes to optimize schedules based on agent availability, work rules, job function, holidays, breaks, budgets, and more.

“FrontLogix’s leadership shares a long history with Verint, ensuring trust and continuity. This solid foundation expands the ecosystem around the Verint Open Platform,” said John Bourne, senior vice president, global channels and alliances, Verint. “Our partnership underscores Verint’s strategic focus on building alliances that enhance our offerings and deliver superior value to our clients. We look forward to working with FrontLogix to elevate the customer and employee experiences for our clients.”

Chuck Ciarlo, Founder and CEO of FrontLogix Solutions, expressed enthusiasm about the collaboration, stating, “We are excited to align ourselves with Verint. We look forward to supporting customers and ensuring a smooth transition on WFM applications. Once you go with Verint, you know you have a partner in FrontLogix who will take you through the entire transition journey. Our expertise in WFM and consulting services ensures we deliver a white glove service that helps our partners and their end users optimize Verint’s solutions and achieve remarkable ROI.”

Learn more at the Verint Partner page, Verint Marketplace, and FrontLogix.

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WFM Insights from Verint Engage 24: Trudy Cannon, Verint’s Senior Director of Go-to-Market

Verint Engage 24, the industry’s premier CX Automation conference, just wrapped in Orlando and featured game changing workforce engagement solutions that drive significant business outcomes for major brands.

Verint’s TimeFlex Bot leverages AI with workforce management (WFM) forecasts. With it, agents can earn and spend ‘FlexCoins’ to create schedule changes that are optimal for them and for the company.

The Verint TimeFlex Bot is one of many Verint bots powered by sophisticated artificial intelligence (AI) models now available on the Verint Open Platform. The TimeFlex Bot leverages AI with workforce management (WFM) forecasts.

The result is a frictionless agent scheduling process that improves work/life balance for agents, reduces managerial review and approval time, and generates tremendous ROI for contact centers. 

With the Verint TimeFlex Bot, agents can earn and spend ‘FlexCoins’ to create schedule changes that are optimal for them and for the company. FlexCoins are earned when agents make schedule changes that benefit the company. Agents can then spend those FlexCoins to change schedules to improve their own work/life balance.

The ingenuity behind the TimeFlex Bot ensures that the sum of all agent-initiated changes is balanced with the needs of the business. The result is dramatically elevated employee experience without manual, labor-intensive effort, while also increasing customer experience.   

The Data Insights Bot automates the creation of an analytic dashboard, reducing the effort required from days to seconds.

Engage 24 industry leaders also tackled the challenge of shrinkage in the contact center.

With the Verint Data Insights Bot, organizations can glean better insights with reduced effort. The Data Insights Bot automates the creation of an analytic dashboard, reducing the effort required from days to seconds. It also delivers consistent responses to the brand’s natural language queries.

Now business users can converse with contact center data and benefit from immediate AI business outcomes.

“Contact center operations must adapt to meet the growing demands placed on agents,” said Trudy Cannon, Senior Director of Go-to-Market at Verint. “With AI transforming the customer experience landscape, brands need practical solutions to advance workforce engagement into the future.”

Like other Verint bots, the TimeFlex and Data Insights Bots can be quickly deployed into existing ecosystems, deliver rapid and measurable ROI while reducing operating costs and elevate employee and customer experiences.

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