FrontLogix Blog Latest trends, industry knowledge, case studies, and all whys and hows about Business Process Outsourcing FrontLogix Solutions Announces New Partnership with Verint to Deliver WFM Managed and Consulting Services FrontLogix Solutions Announces New Partnership with Verint to Deliver WFM Managed and Consulting Services • March 3, 2025 Is AI taking over contact centers? Is AI taking over contact centers? • February 14, 2025 Post-Holiday Customer Engagement: Strategies for Retention Success Post-Holiday Customer Engagement: Strategies for Retention Success • December 11, 2024 Customer Expectations During the Holiday Season and How to Manage High Demand Customer Expectations During the Holiday Season and How to Manage High Demand • November 27, 2024 Stress-Free Black Friday Customer Support: 5 Strategies to Handle Holiday Demand Spikes Without Breaking a Sweat Stress-Free Black Friday Customer Support: 5 Strategies to Handle Holiday Demand Spikes Without Breaking a Sweat • November 15, 2024 What is Workforce Optimization (WFO) in Contact Centers? What is Workforce Optimization (WFO) in Contact Centers? • November 13, 2024 Forecast Smarter, Not Harder: Transition your Contact Center Forecasting from Spreadsheets to WFM Solution Forecast Smarter, Not Harder: Transition your Contact Center Forecasting from Spreadsheets to WFM Solution • November 5, 2024 Leaving the WFM Gates Unguarded: Why Effective Workforce Management Matters Leaving the WFM Gates Unguarded: Why Effective Workforce Management Matters • October 25, 2024 Maximizing Workforce Efficiency: Essential Integrations for Your WFM Solution Maximizing Workforce Efficiency: Essential Integrations for Your WFM Solution • October 10, 2024 Boosting Contact Center Efficiency: The Power of WFM Tools and Managed Services Boosting Contact Center Efficiency: The Power of WFM Tools and Managed Services • September 13, 2024 Why you need FrontLogix WFM-managed Services for your Contact Center Why you need FrontLogix WFM-managed Services for your Contact Center • August 26, 2024 Conversational AI versus Generative AI for Contact Centers Conversational AI versus Generative AI for Contact Centers • July 30, 2024 The Power of WFM Outsourcing: Maximizing ROI with FrontLogix The Power of WFM Outsourcing: Maximizing ROI with FrontLogix • July 26, 2024 Understanding Customer Biases: The Secret to Exceptional Customer Support and CX Understanding Customer Biases: The Secret to Exceptional Customer Support and CX • July 19, 2024 AI versus Human Agents in Contact Centers: Who Does What Better? AI versus Human Agents in Contact Centers: Who Does What Better? • July 15, 2024 Mastering Service Excellence: 15 Best Practices for Elevating Your Service Levels Mastering Service Excellence: 15 Best Practices for Elevating Your Service Levels • July 9, 2024 Unlocking the Potential: The Future of Contact Centers Unlocking the Potential: The Future of Contact Centers • July 2, 2024 The Biggest Challenges of Contact Centers in 2024 The Biggest Challenges of Contact Centers in 2024 • June 24, 2024 Driving Ahead: 8 Customer Experience Trends Shaping the Future of the Automotive Industry Driving Ahead: 8 Customer Experience Trends Shaping the Future of the Automotive Industry • June 17, 2024 9 proven strategies for successfully enhancing the remote agent work experience 9 proven strategies for successfully enhancing the remote agent work experience • June 10, 2024 CX 2.0: The New Imperative for Business Survival CX 2.0: The New Imperative for Business Survival • May 29, 2024
