
Website frontlogix FrontLogix
Outsourcing, CX Strategy, and Technology
Location: Skopje, N. Macedonia
Seniority: Entry level
Employment type: Full-time (3:00 PM – 12:00 AM) Monday through Friday
Job function/department: Operations
Reports to: Contact Center Manager
About Front Logix Solutions:
Located in Santa Monica California USA and Skopje, N Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time, all while reducing operational costs.
Position Summary:
Front Logix is seeking motivated and articulate outbound call agents to support top-of-funnel recruitment efforts for two well-established medical schools in the Caribbean. Agents will engage with prospective students to encourage them to start their applications and either transfer live calls or schedule appointments with university admissions advisors.
Key Responsibilities:
- Conduct a high volume of outbound calls (100+ per day) to prospective students.
- Engage prospects in meaningful conversations to assess interest and readiness to apply.
- Encourage prospects to begin their application or schedule a live appointment with a university admissions advisor.
- Accurately document call outcomes and maintain detailed records in the CRM system.
- Follow call scripts and guidelines while adapting to individual prospect needs.
- Meet daily and weekly performance targets related to call volume, connections, and conversions.
Qualifications and Skills:
- Previous experience in outbound calling, sales, or customer service preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Comfortable using CRM systems and call tracking tools.
- Professional, goal-oriented, and persistent.
What we offer:
- Private health insurance
- Wellbeing program – Sport Master
- Free beverages and snacks
- Social events / team buildings
- Diverse and inclusive environment
- Location: Skopje, Macedonia
- Compensation: Based on experience
To apply for this job please visit frontlogix.bamboohr.com.