Senior Account Executive

Location: Skopje, N. Macedonia

Seniority: Mid-level

Employment type: Full-time 2 pm to 10 pm, Monday through Friday

Job function/department: Operations

Reports to: Senior Director of Operations and People

About Front Logix Solutions:

Located in Santa Monica California USA and Skopje, N Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

We are seeking a highly motivated and experienced Senior Account Executive  to drive the entire sales cycle—from lead generation to deal closure. This role requires a proactive sales leader who can identify and qualify prospects, nurture relationships, and close new business in both USA and EU markets.

The ideal candidate will have experience selling Business Process Outsourcing (BPO) services and be comfortable working in a fast-paced, quota-driven environment. They will be responsible for executing a strategic sales approach, managing key accounts, and ensuring revenue growth.

Key Responsibilities:

• End-to-End Sales Ownership – Identify, contact, and nurture leads through the entire sales cycle, from initial outreach to deal closure.
• Prospecting & Lead Generation – Research and identify potential clients, leveraging various channels, including outbound outreach, inbound inquiries, and partnerships.
• Sales Strategy & Execution – Develop and implement sales strategies to target SMB and enterprise clients, positioning our BPO services effectively.
• Client Engagement – Conduct discovery calls, assess client needs, deliver tailored presentations, and lead negotiations.
• Pipeline & Forecasting – Build and maintain a robust sales pipeline, ensuring consistent deal flow and accurate forecasting.
• Closing Deals – Drive deals to closure, meeting or exceeding monthly, quarterly, and annual sales targets.
• Customer Relationship Management – Maintain strong client relationships to secure renewals and upsell opportunities.
• CRM & Reporting – Ensure 100% transparency by accurately updating and managing all sales activities in the company’s CRM.
• Collaboration & Leadership – Work closely with internal teams (marketing, operations, and leadership) to refine sales strategies and improve customer experience.

Required Qualifications & Experience:

• 3+ years of full-cycle sales experience (B2B sales, SMB, and enterprise clients).
• Proven ability to consistently meet/exceed quotas and drive revenue growth.
• Experience in BPO, contact centers, or outsourcing solutions is highly preferred.
• Strong lead generation and prospecting skills, with experience in cold outreach and consultative selling.
• Excellent presentation and negotiation skills, with the ability to close multiple deals per month.
• Proficiency in virtual sales techniques (inside sales, remote sales, or Sales 2.0).
• CRM proficiency (HubSpot, Salesforce, or similar) and ability to track and manage pipeline effectively.
• Exceptional written and verbal communication skills in English.
• Self-starter mindset with a strong work ethic, adaptability, and ability to work independently.

Why Join Us?

• Competitive salary + performance-based commissions.
• Opportunity to lead and shape the sales function in a growing company.
• Work in a dynamic and flexible environment