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Replicant: Deploy, power, and optimize Contact Center Automation

A comprehensive Contact Center Automation platform designed to streamline customer service interactions across voice, text, and chat.

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Replicant platform overview: one conversation engine, infinite scale.

Replicant integrates seamlessly into your existing tech stack, offering Contact Center Automation that complements and enhances your current IVR, CCaaS, CRM, and telephony systems without replacing them.

Leverage Generative AI through Replicant’s Contact Center Automation platform that automates millions of calls per month for leading global contact centers.

Streamline routine customer service inquiries through automation, and allow your agents to dedicate their attention to addressing more intricate customer challenges.

Replicant’s AI platform enables consumers to have seamless, natural conversations across voice, messaging, and various digital channels, ensuring complete resolution of their customer support queries anytime, without any delay, 24/7/365.

Use Cases

  • Appointments & Scheduling
  • Dispatch Service Requests
  • First Notice of Loss
  • Frequently Asked Questions
  • Outbound Calling Reminders
  • Account & Order Management
  • Authentication
  • Billing & Payments
  • Call Routing

Industry Applications

  • Insurance
  • Healthcare
  • Consumer Services
  • Mortgage
  • Education
  • Manufacturing
  • Retail
  • Consumer Goods and Services
Learn More

Replicant’s GenAI-powered platform

  • Welcome and verify across all channels by utilizing CRM and system data to add a personal touch to greetings and securely authenticate customers.

  • Customers can request assistance using natural language speech patterns.

  • With under one-second latency and 96% inference accuracy, customers will hardly believe they're interacting with a machine.

  • Automatically escalate calls to agents with complete context, giving them call summary highlights to prevent customers from having to repeat information.

  • Conversation dispositions are auto-logged across all systems, from CRM record updates to schedule adjustments in your homegrown reservation system.

  • Achieve immediate insight into every conversation with standard or tailored dashboards, enabling continuous performance optimization.

Replicant’s GenAI-powered platform

  • Welcome and verify across all channels by utilizing CRM and system data to add a personal touch to greetings and securely authenticate customers.

  • Customers can request assistance using natural language speech patterns.

  • With under one-second latency and 96% inference accuracy, customers will hardly believe they're interacting with a machine.

  • Welcome and verify across all channels by utilizing CRM and system data to add a personal touch to greetings and securely authenticate customers.

  • Customers can request assistance using natural language speech patterns.

  • With under one-second latency and 96% inference accuracy, customers will hardly believe they're interacting with a machine.

  • Automatically escalate calls to agents with complete context, giving them call summary highlights to prevent customers from having to repeat information.

  • Conversation dispositions are auto-logged across all systems, from CRM record updates to schedule adjustments in your homegrown reservation system.

  • Achieve immediate insight into every conversation with standard or tailored dashboards, enabling continuous performance optimization.

Get pricing on Replicant's Contact Center Automation Platform.

Discuss your needs with an expert today.