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Talkdesk®: AI-powered cloud contact center platform

The global AI-powered cloud contact center leader for enterprises of all sizes.

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Why Talkdesk

Talkdesk® is a global AI-powered cloud contact center leader for enterprises of all sizes.

Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way.

Their trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.

Serving enterprise customers in over 100 countries, Talkdesk® partners with customers to deliver continuous innovation and breakthrough results.

 

The Talkdesk Platform

Talkdesk® offers two distinct cloud-based solutions catering to different business needs: the Talkdesk CX Cloud and the Talkdesk Industry Experience Clouds.

Talkdesk
CX Cloud

Enables businesses to offer modern customer service tailored to their preferences through applications for:
  • self-service
  • omnichannel engagement
  • workforce engagement
  • customer experience analytics
  • employee collaboration

Talkdesk Industry Experience Clouds

These are specialized, industry-specific cloud contact center products that come with pre-integrated systems native to each industry, custom workflows, automation, and AI capabilities trained for industry-specific expertise.
  • Financial Services Experience Cloud
  • Healthcare Experience Cloud
  • Retail Experience Cloud

Talkdesk
CX Cloud

Enables businesses to offer modern customer service tailored to their preferences through applications for:
  • self-service
  • omnichannel engagement
  • workforce engagement
  • customer experience analytics
  • employee collaboration

Talkdesk Industry Experience Clouds

These are specialized, industry-specific cloud contact center products that come with pre-integrated systems native to each industry, custom workflows, automation, and AI capabilities trained for industry-specific expertise.
  • Financial Services Experience Cloud
  • Healthcare Experience Cloud
  • Retail Experience Cloud
Get a Quote

Key Features

With a focus on optimizing customer service processes, both Talkdesk CX Cloud and Industry Experience Clouds offer an array of features designed to enhance communication, streamline operations, and promote customer satisfaction.

The Talkdesk platforms emphasize automation, optimizing essential customer service procedures. This includes Talkdesk AI and a comprehensive suite of enterprise-grade applications.

The platforms promise an industry-first 100% uptime SLA, combining the speed, agility, and security of a cloud-native, purpose-built platform. They also offer low-code, no-code, and custom-code tools for a tailored user experience.
Talkdesk platforms are user-friendly and accessible via desktop, laptop, and mobile app, ensuring consistent communication regardless of device.

The Talkdesk Platforms emphasize automation, optimizing essential customer service procedures. This includes Talkdesk AI and a comprehensive suite of enterprise-grade applications.

The platforms promise an industry-first 100% uptime SLA, combining the speed, agility, and security of a cloud-native, purpose-built platform. They also offer low-code, no-code, and custom-code tools for a tailored user experience.
Talkdesk platforms are user-friendly and accessible via desktop, laptop, and mobile app, ensuring consistent communication regardless of device.

The Talkdesk Platforms emphasize automation, optimizing essential customer service procedures. This includes Talkdesk AI and a comprehensive suite of enterprise-grade applications.

The platforms promise an industry-first 100% uptime SLA, combining the speed, agility, and security of a cloud-native, purpose-built platform. They also offer low-code, no-code, and custom-code tools for a tailored user experience.
Talkdesk platforms are user-friendly and accessible via desktop, laptop, and mobile app, ensuring consistent communication regardless of device.
With tools like business hours settings, call tree builders, and CRM integration (including platforms such as Salesforce, Zendes, Slack, Zoom, ServiceNow, Dynamics 365, and Microsoft Teams, businesses can tailor the system to their specific needs.
Features encompassing IVR, ACD, and skills-based routing ensure that calls are directed to the most qualified agent. The system is equipped for both domestic and international calls, digital voicemail, browser-based calling, and extensive analytics.
The Talkdesk cloud contact center seamlessly integrates with your solution through the WFM Cloud Connector.
With tools like business hours settings, call tree builders, and CRM integration (including platforms such as Salesforce, Zendes, Slack, Zoom, ServiceNow, Dynamics 365, and Microsoft Teams, businesses can tailor the system to their specific needs.
Features encompassing IVR, ACD, and skills-based routing ensure that calls are directed to the most qualified agent. The system is equipped for both domestic and international calls, digital voicemail, browser-based calling, and extensive analytics.
The Talkdesk cloud contact center seamlessly integrates with your solution through the WFM Cloud Connector.

Industry Applications

Talkdesk® offers affordable solutions for nonprofits and growing businesses, as well as advanced solutions that meet highly sophisticated and strategic enterprise needs, regardless of your company size.

Talkdesk solves problems for all types of industries:
  • Communications, Media & Internet
  • Financial Services & Insurance
  • Government & Education
  • Healthcare & Life Sciences
  • Retail & Consumer Goods
  • Transportation & Hospitality
Speak with a specialist

Pricing and Support

Pricing is structured per representative per month.

Support resources include a knowledge base, email, and phone assistance.

Contact FrontLogix to explore the special pricing we can provide on your preferred Talkdesk plans.

  • Communications, Media & Internet
  • Financial Services & Insurance
  • Government & Education
  • Healthcare & Life Sciences
  • Retail & Consumer Goods
  • Transportation & Hospitality

Pricing and Support

Pricing is structured per representative per month.

Support resources include a knowledge base, email, and phone assistance.

Contact FrontLogix to explore the special pricing we can provide on your preferred Talkdesk plans.

Speak with a specialist

Talkdesk CX Cloud™ +
Verint® Workforce Management Professional™

Enhance your customer experience by integrating the Talkdesk ecosystem with Verint Workforce Management Professional™

Verint Workforce Management Professional™ is an intuitive, cost-effective cloud workforce management solution for businesses aiming to enhance their contact center and help desk performance.

From simplified scheduling and optimized staffing to precise, data-backed forecasting, its intuitive user experience and navigation logic ensure your service level objectives are achieved within days.

Talkdesk Workforce Management Services

Exploring the synergy between Talkdesk and their Workforce Management Solution? FrontLogix is your certified partner for expert WFM installation and services.

With over a decade and a half of specialized WFM know-how, FrontLogix’s workforce management consultancy services are like having a dedicated WFM analyst at your disposal.

Our services grant you 24/7 access to a robust team of industry experts, integration gurus, and seasoned professionals, all focused on optimizing your workforce operations.

Learn More
talkdesk

Talkdesk Workforce Management Services

Exploring the synergy between Talkdesk and their Workforce Management Solution? FrontLogix is your certified partner for expert WFM installation and services.
With over a decade and a half of specialized WFM know-how, FrontLogix’s workforce management consultancy services are like having a dedicated WFM analyst at your disposal. Our services grant you 24/7 access to a robust team of industry experts, integration gurus, and seasoned professionals, all focused on optimizing your workforce operations.
talkdesk

Get pricing on the Talkdesk contact center solutions.

Discuss your needs with an expert today.