Here’s the real question: Is your WFM system truly delivering maximum results? What if there’s a way to boost schedule adherence and cut attrition even further?
If you’re reading this, chances are you already know the importance of WFM for contact centers. You have the WFM software, you’ve hired a WFM specialist—whether they’re a WFM manager, analyst, scheduler, or real-time analyst—and they are working hard to optimize your operations.
They’ve been trained, understand the basics, and manage forecasts, schedules, exceptions, and real-time adherence—that’s great.
But what if you could bring in the very people who helped build those workforce optimization systems to now manage your WFM—and at a lower cost?
The FrontLogix Advantage: What You Get
Our team isn’t simply managing WFM systems; we’re the pioneers who developed an industry-leading WFM solution used by thousands of CX disruptors.
This means we know the ins and outs that even the most skilled in-house WFM specialists might not have the time or deep expertise to fully master.
By partnering with us, you’ll gain access to a team of experts who have trained and optimized WFM systems across hundreds of contact centers.
Here’s what that looks like:
- Legacy of Expertise: As pioneers of the first cloud-based workforce optimization solution with decades of WFM experience, we know these systems inside and out.
- Immediate Expertise: Our team jumps in with no ramp-up time, ready to optimize your operations from day one. We bring the expertise to fully utilize every feature of your WFM system.
- System Optimization: We’re recalibration experts. We’ll fine-tune your system to ensure that it’s running at peak performance, maximizing savings and efficiency at every step.
- Seamless Transitions: Whether you’re migrating to a new WFM solution or integrating new capabilities, our team ensures a seamless transition with minimal disruption and cost.
- Scalability: As your business grows, so do we. Our solutions are scalable, ensuring your WFM system evolves with your operation.
- Cost Efficiency: Forget about hiring, training, and turnover costs. We provide you with expert service without the headaches of employee management.
- Predictable Budgeting: Our services are offered as an easy-to-budget subscription model with no hidden fees or unexpected delays.
The Impact of Small Improvements in WFM
Contact centers operate on slim margins, which means that small improvements in key metrics, like schedule adherence or attrition, can have a big impact.
Consider this: a mere 1% improvement in schedule adherence can lead to thousands of dollars in savings. Multiply that across your workforce, and you’re looking at substantial cost reductions.
However, achieving these improvements requires more than just knowing how to operate the system. It requires someone with a deep understanding to optimize it fully—someone who sees opportunities for improvement where others may not.
Real Results: How We Saved $129K in One Year
Our client was hesitant to bring an outside vendor at first. They already had an in-house person running their WFM, so what could we add to the mix? We promised to improve Schedule Adherence by up to 2% per agent.
And we delivered.
In the first year alone, we reduced attrition by 5% and improved schedule adherence by 2%, resulting in $129,000 in savings (for a 100-seat contact center*). And this was after factoring in our service fees.
These savings were possible because we don’t just maintain the status quo—we optimize for every gain, no matter how small. We know how to extract the maximum potential from your WFM system, driving real financial results.
Why You Need FrontLogix as Your WFM Partner
At FrontLogix, we aren’t just another WFM provider—we’re your strategic partner. Our depth of experience, combined with our relentless focus on optimization, ensures that your WFM system works harder for you.
While an in-house specialist may manage the system, our expertise allows us to optimize it in ways that bring immediate and lasting improvements.
We understand that every percentage point matters, and we know how to make those percentages work in your favor. And with our flexible, cost-effective subscription model, you’ll see these improvements at a lower cost than managing it all in-house.
Conclusion
WFM is critical to the success of any contact center, but it requires more than just having the right software and staff in place. It demands constant optimization, deep system knowledge, and the ability to squeeze out every last efficiency. That’s what FrontLogix delivers.
We’ve seen it all, and we’ve perfected our approach to WFM. Let us be the nerve center of your contact center’s success. By partnering with FrontLogix, you’ll see immediate improvements in efficiency, cost savings, and performance, just as many of our clients already have.
Curious if your WFM system is delivering maximum results? Get a WFM health check to assess your system and see if you’re using it to its full potential.
