Content Guru: Cloud-based omni-channel CX solution
Empowering agents by bringing all contact channels into a single app.
storm®: The world’s first CCaaS solution, delivering in the cloud since 2005
Omni-channel engagement for uniform, effortless, and tailored customer interactions.
Availability zones across the globe covering US, UK, EU and APAC regions.
The first CCaaS solution in Europe to be deployed in Emergency Blue Light Services.
Industries: Banking, Insurance, Media, Retail, Online, Federal, State, Emergency and BPO outsourcing sectors.
Incorporating artificial intelligence, intelligent automation, integration of enterprise systems, and scalability on demand.
Recognized by Gartner® as a Challenger in the Magic Quadrant for Contact Center as a Service for four years straight.
Features & Benefits
storm® empowers organizations with comprehensive omni-channel engagement to deliver consistent, personalized customer interactions that boost loyalty, elevate customer experience (CX), and drive high Net Promoter Scores for business success.
FEATURES
- Inboud Contact Voice Agent
- Inboud Contact Voice Agent
- UC
- CKS - CRM system
- Recording
- Screen Recording
- Social Media Channels
- Facebook Messenger
- Viber
- Webchat
- Trustpilot
- SMS
- WFM
- PCI Compliant Payments
- QM and Analytics
- Speech to Text
- Text to Speech
- Knowledge Management
- Administrator
- Supervisor
- Recording Supervisor
- FLOW Service Scripting Tools
- Wallboards
- Real Time and Historical Reporting
- Integration
benefits
- Achieve significant improvements in Customer Experience and Customer Satisfaction metrics.
- Engage with customers and citizens on their terms through full Omni-Channel interaction.
- Increase contact center efficiency.
- Reduce Average Handling Time (AHT).
- Implement automated customer journeys using top-tier AI technology.
- Increase CSAT and NPS.
- Provide more detailed Management Information (MI).
- Enhance agent engagement.
- Deliver at the highest scale.
- Highly reliable public cloud infrastructure.
- Web-based, user-friendly interfaces.
- No code ownership and operation.
- Rich integration options.
- Real-time, customer-managed configuration with advanced service tools.
- Unified single-stack technology encompassing all enterprise functions..
FEATURES
- Inboud Contact Voice Agent
- Inboud Contact Voice Agent
- UC
- CKS - CRM system
- Recording
- Screen Recording
- SMS
- Social Media Channels
- Facebook Messenger
- Viber
- Webchat
- Trustpilot
- WFM
- PCI Compliant Payments
- QM and Analytics
- Speech to Text
- Text to Speech
- Knowledge Management
- Administrator
- Supervisor
- Recording Supervisor
- FLOW Service Scripting Tools
- Wallboards
- Real Time and Historical Reporting
- Integration
benefits
- Achieve significant improvements in Customer Experience and Customer Satisfaction metrics.
- Engage with customers and citizens on their terms through comprehensive Omni-Channel interaction.
- Increase contact center efficiency.
- Reduce Average Handling Time (AHT).
- Implement automated customer journeys using top-tier AI technology.
- Increase CSAT and NPS.
- Provide more detailed Management Information (MI).
- Enhance agent engagement.
- Deliver at the highest scale.
- Highly reliable public cloud infrastructure.
- Web-based, user-friendly interfaces.
- No code ownership and operation.
- Rich integration options.
- Real-time, customer-managed configuration with advanced service tools.
- Unified single-stack technology encompassing all enterprise functions..
Plans & Pricing
Reach out to FrontLogix to discover exclusive pricing on Content Guru’s storm.
storm® WFM™ integration
Content Guru’s storm offers a range of options available to customers, from their own native product—storm WFM—to integrations with standalone products such as Verint WFM.
Considering integrating a WFM solution?
FrontLogix offers comprehensive consultancy services, guiding you from the initial setup and configuration of the WFM solution, to its full-scale integration into your business processes.
Our team of certified WFM experts, integration specialists, and industry veterans are available 24/7, ensuring a smooth transition and effective utilization of this cutting-edge tool in your workforce management strategies.
