Sales Development Representative (SDR)

Location: Skopje, N. Macedonia

Seniority: Mid-level

Employment type: Full-time, 2:00 pm – 11:00 pm Monday through Thursday

Job function/department: Customer Experience

Reports to: Team Lead (Operations)

About Front Logix Solutions:

Located in Santa Monica California, USA and Skopje, N. Macedonia, FrontLogix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

We are hiring a highly motivated Sales Development Representative (SDR) on behalf of one of our clients.  In this role, you will be at the forefront of our sales efforts, engaging with dental professionals through cold calling, email outreach, and other strategic prospecting methods. Your primary goal will be to generate interest and schedule high-quality meetings that will be run by an Account Executive. If you thrive in a fast-paced environment and enjoy building relationships through outbound sales activities, this is the perfect opportunity for you.

Responsibilities:

• Conduct high-volume outbound cold calls to engage potential dental practice clients.
• Identify key decision-makers and qualify potential leads based on company criteria.
• Schedule meetings and product demos for Account Executives.
• Maintain accurate records of outreach activities, conversations, and lead status in HubSpot.
• Follow up with prospects via phone and email to nurture relationships and move them through the sales funnel.
• Work closely with Account Executives to ensure seamless handoff of qualified leads.
• Stay informed about industry trends and clients software offerings to effectively communicate value propositions.
• Consistently meet and exceed key performance metrics, including call volume, meetings booked, and conversion rates.

Required Qualifications / Experience / Knowledge:

• 1-3 years of experience in sales, lead generation, or cold calling, preferably in software or technology sales.
• Strong communication skills with the ability to engage and build rapport quickly over the phone.
• Self-motivated, results-driven, and able to handle rejection in a professional manner.
• Proficiency with CRM tools such as HubSpot, as well as Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.

What we offer:

• Private health insurance
• Wellbeing program – Sport Master
• Free beverages and snacks
• Social events / team buildings
• Diverse and inclusive environment
• Location: Skopje, Macedonia
• Compensation: Based on experience